-100
NPS
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Samsung Developers
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About Samsung Developers' Brand
Samsung Developers is a group of developers for products made by Samsung company. Among its major competitors, Samsung Developers is ranked in 5th place for NPS while Xiaomi Technology is 1st, and Huawei is 2nd.
Brand at a Glance
55%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
2/5
Customer Service
Samsung Developers Ranking
- #4 / 4 of its competitors
Samsung Developers NPS
Samsung Developers's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Samsung Developers's customers would recommend using the product based on a scale of -100 to 100.
Samsung Developers Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Samsung Developers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2021 -100 | Jul 2021 | -100 |
Nov 2025 -100 | Nov 2025 | -100 |
How Other Brands Compare
Samsung Developers is ranked #4 for NPS among its competitors. Huawei and Nokia come in first and second, with LG coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Samsung Developers NPS vs. Competitors
Compared to its competitors, Samsung Developers's NPS is rated right below LG.
| COMPANY | NPS Score | |
|---|---|---|
 | Xiaomi Technology | 43 |
 | Huawei | 37 |
 | Nokia | 17 |
 | LG | 10 |
| Samsung Developers | -100 |
Samsung Developers Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Samsung Developers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Samsung Developers Customer Loyalty vs. Competitors
Compared to its competitors, Samsung Developers's Customer Loyalty score is rated right below LG.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Xiaomi Technology | 84% |
| Huawei | 81% |
| Nokia | 77% |
| LG | 77% |
| Samsung Developers | 55% |
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Samsung Developers Product Quality
1.5/5
Samsung Developers has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Samsung Developers Product Information
Samsung Developers’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://developer.samsung.com
- Company Size
- 10,000+ Employees
Samsung Developers Product Quality vs. Competitors
Compared to its competitors, Samsung Developers's Product Quality score is rated right below LG.
| COMPANY | Product Quality Score | |
|---|---|---|
| Huawei | 4.2/5 |
| Xiaomi Technology | 4.2/5 |
| Nokia | 3.9/5 |
| LG | 3.5/5 |
| Samsung Developers | 1.5/5 |
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Samsung Developers Pricing
Samsung Developers ROI & Value For Money
1.5/5
Samsung Developers has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Samsung Developers Pricing vs. Competitors
Compared to its competitors, Samsung Developers's ROI score is rated right below LG.
| COMPANY | Pricing Score | |
|---|---|---|
| Xiaomi Technology | 4.2/5 |
| Huawei | 4/5 |
| Nokia | 3.8/5 |
| LG | 3.3/5 |
| Samsung Developers | 1.5/5 |
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Samsung Developers Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Samsung Developers Customer Satisfaction vs. Competitors
Compared to its competitors, Samsung Developers's Customer Satisfaction score is rated right below LG.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Xiaomi Technology | 89% |
| Huawei | 85% |
| Nokia | 78% |
| LG | 69% |
| Samsung Developers | 0% |
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Samsung Developers Customer Service
2/5
Samsung Developers has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Samsung Developers's Customer Service
Address
655 Keeaumoku St # 202a, Honolulu, HI 96814-3006
Website
http://developer.samsung.com
Phone Number
+82 31-200-1114
Samsung Developers Customer Service vs. Competitors
Compared to its competitors, Samsung Developers's Customer Service score is rated right below LG.
| COMPANY | Customer Service Score | |
|---|---|---|
| Xiaomi Technology | 4/5 |
| Huawei | 4/5 |
| Nokia | 3.8/5 |
| LG | 3.2/5 |
| Samsung Developers | 2/5 |
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Samsung Developers as an Employer
Consumer vs. Employees
Samsung Developers scored a -100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Samsung Developers would recommend the brand to a friend. ENPS measures how likely Samsung Developers employees would recommend working at Samsung Developers to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
