-50
NPS
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Satellite Healthcare
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About Satellite Healthcare's Brand
Satellite Healthcare Inc. provides patient-centered dialysis and kidney disease services. Among its major competitors, Satellite Healthcare is ranked in 4th place for NPS while Fresenius Medical Care is 1st, and Fresenius Medical Care - North America is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
3/5
Customer Service
Satellite Healthcare Ranking
- #4 / 4 of its competitors
Satellite Healthcare NPS
Satellite Healthcare's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Satellite Healthcare's customers would recommend using the product based on a scale of -100 to 100.
Satellite Healthcare Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Satellite Healthcare NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2021 0 | Aug 2021 | 0 |
Aug 2024 -50 | Aug 2024 | -50 |
How Other Brands Compare
Satellite Healthcare is ranked #4 for NPS among its competitors. Fresenius Medical Care and Fresenius Medical Care - North America come in first and second, with DaVita coming in at third.
Satellite Healthcare |  DaVita |  Fresenius Medical Care |  Fresenius Medical Care - North America | |
| Global Ranking | #- | #661 | #- | #- |
| NPS | -50 | -26 | 0 | -15 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $11.17B | $21.61B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Satellite Healthcare NPS vs. Competitors
Compared to its competitors, Satellite Healthcare's NPS is rated right below DaVita.
Satellite Healthcare Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Satellite Healthcare users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Satellite Healthcare Customer Loyalty vs. Competitors
Compared to its competitors, Satellite Healthcare's Customer Loyalty score is rated right above Fresenius Medical Care Corporation, and is preceded by DaVita.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fresenius Medical Care - North America | 92% |
| Fresenius Medical Care | 76% |
| DaVita | 73% |
| Satellite Healthcare | 10% |
 | Fresenius Medical Care Corporation | N/A |
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Satellite Healthcare Product Quality
2.5/5
Satellite Healthcare has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Satellite Healthcare's overall Product Quality score rated by its users and customers.
Satellite Healthcare Product Information
Satellite Healthcare’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://satellitehealth.com/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare
Satellite Healthcare Product Quality vs. Competitors
Compared to its competitors, Satellite Healthcare's Product Quality score is rated right above Fresenius Medical Care Corporation, and is preceded by DaVita.
| COMPANY | Product Quality Score | |
|---|---|---|
| Fresenius Medical Care | 3.3/5 |
| Fresenius Medical Care - North America | 3/5 |
| DaVita | 3/5 |
| Satellite Healthcare | 2.5/5 |
| Fresenius Medical Care Corporation | N/A |
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Satellite Healthcare Pricing
Satellite Healthcare ROI & Value For Money
2/5
Satellite Healthcare has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Satellite Healthcare Pricing vs. Competitors
Compared to its competitors, Satellite Healthcare's ROI score is rated right above Fresenius Medical Care Corporation, and is preceded by DaVita.
| COMPANY | Pricing Score | |
|---|---|---|
| Fresenius Medical Care - North America | 3.5/5 |
| Fresenius Medical Care | 3.2/5 |
| DaVita | 2.8/5 |
| Satellite Healthcare | 2/5 |
| Fresenius Medical Care Corporation | N/A |
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Satellite Healthcare Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
50%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Satellite Healthcare Customer Satisfaction vs. Competitors
Compared to its competitors, Satellite Healthcare's Customer Satisfaction score is rated right above Fresenius Medical Care Corporation, and is preceded by Fresenius Medical Care - North America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Fresenius Medical Care | 55% |
| DaVita | 46% |
| Fresenius Medical Care - North America | 33% |
| Satellite Healthcare | 0% |
| Fresenius Medical Care Corporation | 0% |
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Satellite Healthcare Customer Service
3/5
Satellite Healthcare has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Satellite Healthcare's Customer Service
Address
300 Santana Row, Suite 300, San Jose, CA 95128
Website
http://satellitehealth.com/
Phone Number
6506256404
Satellite Healthcare's Social Links
Satellite Healthcare Customer Service vs. Competitors
Compared to its competitors, Satellite Healthcare's Customer Service score is rated right above Fresenius Medical Care Corporation, and is preceded by DaVita.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fresenius Medical Care - North America | 3.2/5 |
| Fresenius Medical Care | 3.1/5 |
| DaVita | 3/5 |
| Satellite Healthcare | 3/5 |
| Fresenius Medical Care Corporation | N/A |
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Satellite Healthcare as an Employer
2.5/5
Satellite Healthcare has a 2.5/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Satellite Healthcare scored a -50 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Satellite Healthcare would recommend the brand to a friend. ENPS measures how likely Satellite Healthcare employees would recommend working at Satellite Healthcare to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 46% | Promoters |
|---|---|
| 11% | Passive |
| 43% | Detractors |
