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NPS
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Fresenius Medical Care
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About Fresenius Medical Care's Brand
Fresenius Medical Care provides dialysis treatment for those with chronic kidney diseases. Among its major competitors, Fresenius Medical Care is ranked in 2nd place for NPS while HealthCare Partners is 1st, and DaVita is 3rd.Their current market cap is $21.61B
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Fresenius Medical Care Ranking
- #2 / 4 of its competitors
Fresenius Medical Care NPS
Fresenius Medical Care's Net Promoter Score (NPS) is a 0 with 43% Promoters, 14% Passives, and 43% Detractors. Net Promoter Score tracks whether Fresenius Medical Care's customers would recommend using the product based on a scale of -100 to 100.
Fresenius Medical Care Overall NPS
| 43% | Promoters |
|---|---|
| 14% | Passives |
| 43% | Detractors |
Fresenius Medical Care NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 14 | Jul 2022 | 14 |
Aug 2022 8 | Aug 2022 | 8 |
Nov 2022 13 | Nov 2022 | 13 |
Dec 2022 0 | Dec 2022 | 0 |
Jan 2023 -10 | Jan 2023 | -10 |
Mar 2023 -14 | Mar 2023 | -14 |
Jan 2024 -10 | Jan 2024 | -10 |
Feb 2024 -1 | Feb 2024 | -1 |
May 2024 -4 | May 2024 | -4 |
Aug 2024 0 | Aug 2024 | 0 |
Sep 2024 0 | Sep 2024 | 0 |
Jul 2025 -1 | Jul 2025 | -1 |
How Other Brands Compare
Fresenius Medical Care is ranked second for NPS among its competitors. HealthCare Partners and DaVita come in first and third, with Baxter Healthcare Inc coming in at #4. Among those competitors, it is the second most valued company behind Baxter Healthcare Inc.
Fresenius Medical Care |  Baxter Healthcare Inc |  DaVita |  HealthCare Partners | |
| Global Ranking | #- | #660 | #661 | #- |
| NPS | 0 | -32 | -26 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $21.61B | $42.59B | $11.17B | $11.17B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Fresenius Medical Care NPS by Gender
Fresenius Medical Care's NPS was rated -67 by Male customers on Comparably.
Male
-67
Fresenius Medical Care's NPS was rated -67 by Male customers on Comparably.
0%
Promoters
33%
Passives
67%
Detractors
Female
N/A
Fresenius Medical Care's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Fresenius Medical Care NPS by Ethnicity
Fresenius Medical Care's NPS was rated 0 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 0 | Caucasian | 0 |
Fresenius Medical Care NPS by Age
Fresenius Medical Care's NPS was rated -34 points by customers ages 66+ on Comparably.
Fresenius Medical Care NPS by Usage
Fresenius Medical Care's NPS was rated 0 points by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 0 | Less than 1 Year | 0 |
Fresenius Medical Care NPS vs. Competitors
Compared to its competitors, Fresenius Medical Care's NPS is rated right above DaVita, and is preceded by HealthCare Partners.
| COMPANY | NPS Score | |
|---|---|---|
| HealthCare Partners | 100 |
| Fresenius Medical Care | 0 |
| DaVita | -26 |
| Baxter Healthcare Inc | -32 |
 | NxStage | -38 |
Fresenius Medical Care Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Fresenius Medical Care users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Fresenius Medical Care Customer Loyalty Score by Gender
Fresenius Medical Care's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Fresenius Medical Care Customer Loyalty Score by Ethnicity
Fresenius Medical Care's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.
% who answered "Yes"
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100
out of 100
Caucasian
Fresenius Medical Care Customer Loyalty Score by Age
Fresenius Medical Care's Customer Loyalty score was rated 100% by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Fresenius Medical Care.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
66+ 100% | 66+ | 100% |
Fresenius Medical Care Customer Loyalty Score by Usage
Fresenius Medical Care's Customer Loyalty score was rated 100% by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Fresenius Medical Care Customer Loyalty vs. Competitors
Compared to its competitors, Fresenius Medical Care's Customer Loyalty score is rated right above DaVita.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Fresenius Medical Care | 76% |
| DaVita | 73% |
| NxStage | 71% |
| Baxter Healthcare Inc | 67% |
| HealthCare Partners | N/A |
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Fresenius Medical Care Product Quality
3.3/5
Fresenius Medical Care has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Fresenius Medical Care Product Information
Fresenius Medical Care’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.fmc-ag.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Biotech and Pharmaceuticals
Hardware and Devices
Healthcare
Quick Insights into Fresenius Medical Care Product Quality
Fresenius Medical Care's Product Quality score was rated highest by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Ranked Fresenius Medical Care Product Quality the Highest
Fresenius Medical Care Product Quality Score by Gender
Fresenius Medical Care's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Fresenius Medical Care Product Quality Score by Ethnicity
Fresenius Medical Care's Product Quality score was rated 3.6 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Fresenius Medical Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
Fresenius Medical Care Product Quality Score by Age
Fresenius Medical Care's Product Quality score was rated 3 stars by customers ages 66+ on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 3 | 66+ | 3 |
Fresenius Medical Care Product Quality Score by Usage
Fresenius Medical Care's Product Quality score was rated 3.8 stars by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Fresenius Medical Care Product Quality vs. Competitors
Compared to its competitors, Fresenius Medical Care's Product Quality score is rated right above DaVita, and is preceded by HealthCare Partners.
| COMPANY | Product Quality Score | |
|---|---|---|
| HealthCare Partners | 5/5 |
| Fresenius Medical Care | 3.3/5 |
| DaVita | 3/5 |
| Baxter Healthcare Inc | 3/5 |
| NxStage | 2.3/5 |
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Fresenius Medical Care Pricing
Fresenius Medical Care ROI & Value For Money
3.2/5
Fresenius Medical Care has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Fresenius Medical Care ROI
Fresenius Medical Care's ROI score was rated highest by Caucasian customers.
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Ranked Fresenius Medical Care ROI the Highest
Fresenius Medical Care ROI Score by Gender
Fresenius Medical Care's ROI score was rated 2.3 by Male customers on Comparably.
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Male
2.3/5
Female
N/A
Fresenius Medical Care ROI Score by Ethnicity
Fresenius Medical Care's ROI score was rated 3.2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Fresenius Medical Care.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.2 | Caucasian | 3.2 |
Fresenius Medical Care ROI Score by Age
Fresenius Medical Care's ROI score was rated 2.5 stars by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Fresenius Medical Care.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
66+ 2.5 | 66+ | 2.5 |
Fresenius Medical Care ROI Score by Usage
Fresenius Medical Care's ROI score was rated 3 stars by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Fresenius Medical Care Pricing vs. Competitors
Compared to its competitors, Fresenius Medical Care's ROI score is rated right above Baxter Healthcare Inc.
| COMPANY | Pricing Score | |
|---|---|---|
| Fresenius Medical Care | 3.2/5 |
| Baxter Healthcare Inc | 3/5 |
| DaVita | 2.8/5 |
| NxStage | 2.7/5 |
| HealthCare Partners | N/A |
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Fresenius Medical Care Customer Satisfaction (CSAT)
Fresenius Medical Care Customer Satisfaction (CSAT) Score
55 / 100
Fresenius Medical Care has an overall Customer Satisfaction score of 55 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
14%
Neither Satisfied nor Dissatisfied
4%
Dissatisfied
14%
Very Dissatisfied
27%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Fresenius Medical Care Customer Satisfaction
Fresenius Medical Care's Customer Satisfaction score was rated highest by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Ranked Fresenius Medical Care Customer Satisfaction the Highest
Fresenius Medical Care Customer Satisfaction Score by Gender
Fresenius Medical Care's Customer Satisfaction score was rated 34 by Male customers on Comparably.
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34 / 100
MaleVery Satisfied | 34% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 33% | |
Very Dissatisfied | 33% |
Fresenius Medical Care Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Fresenius Medical Care's Customer Satisfaction (CSAT) score was rated 60% according to Caucasian users and customers.
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60 / 100
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
20%
Fresenius Medical Care Customer Satisfaction Score by Age
Fresenius Medical Care's Customer Satisfaction score was rated 34 points by customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Fresenius Medical Care.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 66+ | 34% |
Fresenius Medical Care Customer Satisfaction Score by Usage
Fresenius Medical Care's Customer Satisfaction score was rated 67 points by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Fresenius Medical Care Customer Satisfaction vs. Competitors
Compared to its competitors, Fresenius Medical Care's Customer Satisfaction score is rated right above DaVita, and is preceded by HealthCare Partners.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| HealthCare Partners | 100% |
| Fresenius Medical Care | 55% |
| DaVita | 46% |
| Baxter Healthcare Inc | 33% |
| NxStage | 33% |
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Fresenius Medical Care Customer Service
3.1/5
Fresenius Medical Care has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Fresenius Medical Care's Customer Service
Address
Bad Axe, MI United States of America
Website
http://www.fmc-ag.com/
Phone Number
+49 6172 6090
Quick Insights into Fresenius Medical Care Customer Service
Fresenius Medical Care's Customer Service score was rated highest by Caucasian customers.
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Ranked Fresenius Medical Care Customer Service the Highest
Fresenius Medical Care Customer Service Score by Gender
Fresenius Medical Care's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Fresenius Medical Care Customer Service Score by Ethnicity
Fresenius Medical Care's Customer Service score was rated 2.5 stars by Caucasian customers on Comparably.
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0
20
40
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80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Fresenius Medical Care Customer Service Score by Age
Fresenius Medical Care's Customer Service score was rated 2.1 stars by customers ages 66+ on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
66+ 2.1 | 66+ | 2.1 |
Fresenius Medical Care Customer Service Score by Usage
Fresenius Medical Care's Customer Service score was rated 2.1 stars by customers who have used Fresenius Medical Care's products/services for Less than 1 Year.
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Fresenius Medical Care Customer Service vs. Competitors
Compared to its competitors, Fresenius Medical Care's Customer Service score is rated right above DaVita.
| COMPANY | Customer Service Score | |
|---|---|---|
| Fresenius Medical Care | 3.1/5 |
| DaVita | 3/5 |
| Baxter Healthcare Inc | 2.8/5 |
| NxStage | 2.2/5 |
| HealthCare Partners | N/A |
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Fresenius Medical Care as an Employer
2.9/5
Fresenius Medical Care has a 2.9/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Fresenius Medical Care scored a 0 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of Fresenius Medical Care would recommend the brand to a friend. ENPS measures how likely Fresenius Medical Care employees would recommend working at Fresenius Medical Care to a friend.
Net Promoter Score
0
NPS Score
| 43% | Promoters |
|---|---|
| 14% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 30% | Promoters |
|---|---|
| 21% | Passive |
| 49% | Detractors |
