100
NPS
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SATS
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About SATS' Brand
A new world of on-demand, point-to-point, affordable jet travel that has the potential to increase productivity throughout the nation. Among its major competitors, SATS is ranked in 1st place for NPS while Southwest Airlines is 2nd, and Virgin America is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
SATS Ranking
- #1 / 4 of its competitors
SATS NPS
SATS's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether SATS's customers would recommend using the product based on a scale of -100 to 100.
SATS Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
SATS NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2022 100 | May 2022 | 100 |
How Other Brands Compare
SATS is ranked first for NPS among its competitors. Southwest Airlines and Virgin America come in second and third, with Republic Airways Holdings coming in at #4.
SATS |  Southwest Airlines |  Virgin America |  Republic Airways Holdings | |
| Global Ranking | #- | #24 | #- | #- |
| NPS | 100 | 47 | 28 | 23 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.19B | $7.29B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
SATS NPS vs. Competitors
Compared to its competitors, SATS's NPS is rated right above Southwest Airlines.
| COMPANY | NPS Score | |
|---|---|---|
| SATS | 100 |
| Southwest Airlines | 47 |
| Virgin America | 28 |
| Republic Airways Holdings | 23 |
 | ACT | -46 |
 | ETS Services | -46 |
 | Atlas Air Worldwide | -100 |
SATS Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of SATS users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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SATS Customer Loyalty vs. Competitors
Compared to its competitors, SATS's Customer Loyalty score is rated right above Southwest Airlines.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| SATS | 100% |
| Southwest Airlines | 85% |
| Republic Airways Holdings | 68% |
| ETS Services | 68% |
| Virgin America | 47% |
| ACT | 43% |
| Atlas Air Worldwide | N/A |
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SATS Product Quality
4/5
SATS has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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SATS Product Information
SATS’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.indianasats.com/
Industry
Tech
Small Business Services
Travel
SATS Product Quality vs. Competitors
Compared to its competitors, SATS's Product Quality score is rated right above Republic Airways Holdings, and is preceded by Southwest Airlines.
| COMPANY | Product Quality Score | |
|---|---|---|
| Southwest Airlines | 4.1/5 |
| SATS | 4/5 |
| Republic Airways Holdings | 3.9/5 |
| Virgin America | 3.2/5 |
| ETS Services | 2.5/5 |
| ACT | 2/5 |
| Atlas Air Worldwide | N/A |
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SATS Pricing
SATS ROI & Value For Money
4.5/5
SATS has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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SATS Pricing vs. Competitors
Compared to its competitors, SATS's ROI score is rated right above Southwest Airlines.
| COMPANY | Pricing Score | |
|---|---|---|
| SATS | 4.5/5 |
| Southwest Airlines | 4/5 |
| Virgin America | 3.1/5 |
| Republic Airways Holdings | 3.1/5 |
| ETS Services | 2.3/5 |
| ACT | 2.2/5 |
| Atlas Air Worldwide | N/A |
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SATS Customer Satisfaction (CSAT)
SATS Customer Satisfaction (CSAT) Score
100 / 100
SATS has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
SATS Customer Satisfaction vs. Competitors
Compared to its competitors, SATS's Customer Satisfaction score is rated right above Virgin America.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SATS | 100% |
| Virgin America | 100% |
| Republic Airways Holdings | 100% |
| Southwest Airlines | 81% |
| ETS Services | 38% |
| ACT | 35% |
| Atlas Air Worldwide | 0% |
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SATS Customer Service
4.5/5
SATS has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About SATS's Customer Service
Address
1000 Airport North Office Park, Suite A, Fort Wayne, IN 46825
Website
http://www.indianasats.com/
SATS Customer Service vs. Competitors
Compared to its competitors, SATS's Customer Service score is rated right above Southwest Airlines.
| COMPANY | Customer Service Score | |
|---|---|---|
| SATS | 4.5/5 |
| Southwest Airlines | 4.1/5 |
| Virgin America | 3.5/5 |
| Republic Airways Holdings | 3.1/5 |
| ETS Services | 2.3/5 |
| ACT | 1.7/5 |
| Atlas Air Worldwide | N/A |
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Consumer vs. Employees
SATS scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of SATS would recommend the brand to a friend. ENPS measures how likely SATS employees would recommend working at SATS to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
