-40
NPS
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Save-A-Lot
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About Save-A-Lot's Brand
Save-A-Lot offers high quality foods at a great value. Among its major competitors, Save-A-Lot is ranked in 5th place for NPS while First Eagle is 1st, and Costco is 2nd. Overall, Save-A-Lot has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
74%
Customer Loyalty
2.4/5
Product Quality
2.5/5
Pricing
2.3/5
Customer Service
Save-A-Lot Ranking
- #4 / 4 of its competitors
Save-A-Lot NPS
Save-A-Lot's Net Promoter Score (NPS) is a -40 with 24% Promoters, 12% Passives, and 64% Detractors. Net Promoter Score tracks whether Save-A-Lot's customers would recommend using the product based on a scale of -100 to 100.
Save-A-Lot Overall NPS
| 24% | Promoters |
|---|---|
| 12% | Passives |
| 64% | Detractors |
Save-A-Lot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 -39 | Nov 2024 | -39 |
Dec 2024 -41 | Dec 2024 | -41 |
Jan 2025 -39 | Jan 2025 | -39 |
Feb 2025 -39 | Feb 2025 | -39 |
Mar 2025 -42 | Mar 2025 | -42 |
Apr 2025 -42 | Apr 2025 | -42 |
May 2025 -42 | May 2025 | -42 |
Jun 2025 -41 | Jun 2025 | -41 |
Aug 2025 -41 | Aug 2025 | -41 |
Oct 2025 -39 | Oct 2025 | -39 |
Dec 2025 -41 | Dec 2025 | -41 |
Jan 2026 -41 | Jan 2026 | -41 |
How Other Brands Compare
Save-A-Lot is ranked #4 for NPS among its competitors. First Eagle and Costco come in first and second, with Walmart coming in at third.
Save-A-Lot |  Costco |  Walmart |  First Eagle | |
| Global Ranking | #- | #1 | #104 | #- |
| NPS | -40 | 50 | 7 | 100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $157.15B | $382.64B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Save-A-Lot NPS by Gender
Female customers rated Save-A-Lot's NPS 25 points higher than Male customers.
Male
-69
Save-A-Lot's NPS was rated -69 by Male customers on Comparably.
9%
Promoters
13%
Passives
78%
Detractors
Female
-44
Save-A-Lot's NPS was rated -44 by Female customers on Comparably.
24%
Promoters
8%
Passives
68%
Detractors
Save-A-Lot NPS by Ethnicity
Save-A-Lot's NPS was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -82 | African American/Black | -82 |
Other -26 | Other | -26 |
Save-A-Lot NPS by Age
Save-A-Lot's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
Save-A-Lot NPS by Usage
Save-A-Lot's NPS was rated the highest by customers who have used Save-A-Lot's products/services for 5 to 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -72 | Less than 1 Year | -72 |
1 to 2 Years -83 | 1 to 2 Years | -83 |
2 to 5 Years -50 | 2 to 5 Years | -50 |
5 to 10 Years -33 | 5 to 10 Years | -33 |
Over 10 Years -59 | Over 10 Years | -59 |
Save-A-Lot NPS vs. Competitors
Compared to its competitors, Save-A-Lot's NPS is rated right above Safeway, and is preceded by Food 4 Less.
| COMPANY | NPS Score | |
|---|---|---|
| First Eagle | 100 |
| Costco | 50 |
| Walmart | 7 |
 | Food 4 Less | -33 |
| Save-A-Lot | -40 |
 | Safeway | -41 |
Save-A-Lot Customer Reviews
Out of the 15 Save-A-Lot customer reviews 4 were positive and 11 were constructive. Save-A-Lot customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Save-A-Lot Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Save-A-Lot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Save-A-Lot Customer Loyalty Score by Gender
Female customers rated Save-A-Lot's Customer Loyalty score 12% higher than Male customers.
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Male
61%
Yes
Female
73%
Yes
Save-A-Lot Customer Loyalty Score by Ethnicity
Save-A-Lot's Customer Loyalty score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Save-A-Lot.
65
out of 100
Caucasian
33
out of 100
Hispanic or Latino
75
out of 100
African American/Black
78
out of 100
Other
Save-A-Lot Customer Loyalty Score by Age
Save-A-Lot's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
26-30 78% | 26-30 | 78% |
31-35 46% | 31-35 | 46% |
36-40 55% | 36-40 | 55% |
41-45 85% | 41-45 | 85% |
46-50 64% | 46-50 | 64% |
51-55 46% | 51-55 | 46% |
56-60 74% | 56-60 | 74% |
61-65 78% | 61-65 | 78% |
66+ 85% | 66+ | 85% |
Save-A-Lot Customer Loyalty Score by Usage
Save-A-Lot's Customer Loyalty score was rated the highest by customers who have used Save-A-Lot's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
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Save-A-Lot Customer Loyalty Score by Industry
Save-A-Lot's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Save-A-Lot Customer Loyalty vs. Competitors
Compared to its competitors, Save-A-Lot's Customer Loyalty score is rated right below Walmart.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| First Eagle | 100% |
| Costco | 89% |
| Food 4 Less | 82% |
| Safeway | 80% |
| Walmart | 76% |
| Save-A-Lot | 74% |
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Save-A-Lot Product Quality
2.4/5
Save-A-Lot has an overall Product Quality score of 2.4 out of 5 stars rated by its users and customers.
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Save-A-Lot Product Information
Save-A-Lot’s product quality score is a 2.4 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Save-A-Lot's product the highest. Reviewers from the Construction industry rated Save-A-Lot the lowest at 1.6.
- Website
- http://save-a-lot.com/
- Company Size
- 10,000+ Employees
Industry
Retail
Quick Insights into Save-A-Lot Product Quality
Save-A-Lot's Product Quality score was rated highest by customers ages 26-30, and rated lowest by Hispanic or Latino customers.
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Ranked Save-A-Lot Product Quality the Highest
Ranked Save-A-Lot Product Quality the Lowest
Save-A-Lot Product Quality Score by Gender
Female customers rated Save-A-Lot's Product Quality score 0.1 stars higher than Male customers.
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Male
2.1/5
Female
2.2/5
Save-A-Lot Product Quality Score by Ethnicity
Save-A-Lot's Product Quality score was rated the highest by Other customers, and the lowest by Hispanic or Latino customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Save-A-Lot.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 3.1 | Other | 3.1 |
Save-A-Lot Product Quality Score by Age
Save-A-Lot's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.2 | 26-30 | 3.2 |
31-35 1.7 | 31-35 | 1.7 |
36-40 2.1 | 36-40 | 2.1 |
41-45 1.5 | 41-45 | 1.5 |
46-50 2 | 46-50 | 2 |
51-55 2.3 | 51-55 | 2.3 |
56-60 2.5 | 56-60 | 2.5 |
61-65 2.5 | 61-65 | 2.5 |
66+ 2.7 | 66+ | 2.7 |
Save-A-Lot Product Quality Score by Usage
Save-A-Lot's Product Quality score was rated the highest by customers who have used Save-A-Lot's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Save-A-Lot Product Quality Score by Industry
Save-A-Lot's Product Quality score was rated the highest by Banking and Financial Services industry customers, and the lowest by Construction industry customers.
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Save-A-Lot Product Quality vs. Competitors
Compared to its competitors, Save-A-Lot's Product Quality score is rated right below Food 4 Less.
| COMPANY | Product Quality Score | |
|---|---|---|
| First Eagle | 5/5 |
| Costco | 4.3/5 |
| Walmart | 3.5/5 |
| Safeway | 2.5/5 |
| Food 4 Less | 2.4/5 |
| Save-A-Lot | 2.4/5 |
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Save-A-Lot Pricing
Save-A-Lot ROI & Value For Money
2.5/5
Save-A-Lot has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Save-A-Lot Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry. The users from the Construction industry think that they had the lowest ROI from Save-A-Lot.
Quick Insights into Save-A-Lot ROI
Save-A-Lot's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Construction industry.
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Ranked Save-A-Lot ROI the Highest
Ranked Save-A-Lot ROI the Lowest
Save-A-Lot ROI Score by Gender
Female customers rated Save-A-Lot's ROI score 0.9 stars higher than Male customers.
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Male
1.8/5
Female
2.7/5
Save-A-Lot ROI Score by Ethnicity
Save-A-Lot's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.2 | Other | 2.2 |
Save-A-Lot ROI Score by Age
Save-A-Lot's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 36-40.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.1 | 18-25 | 2.1 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.5 | 31-35 | 2.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.2 | 41-45 | 2.2 |
46-50 2.1 | 46-50 | 2.1 |
51-55 2.2 | 51-55 | 2.2 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.4 | 61-65 | 2.4 |
66+ 3.4 | 66+ | 3.4 |
Save-A-Lot ROI Score by Usage
Save-A-Lot's ROI score was rated the highest by customers who have used Save-A-Lot's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Save-A-Lot ROI Score by Industry
Save-A-Lot's ROI score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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Save-A-Lot Pricing vs. Competitors
Compared to its competitors, Save-A-Lot's ROI score is rated right above Safeway, and is preceded by Food 4 Less.
| COMPANY | Pricing Score | |
|---|---|---|
| First Eagle | 5/5 |
| Costco | 4.1/5 |
| Walmart | 3.5/5 |
| Food 4 Less | 2.7/5 |
| Save-A-Lot | 2.5/5 |
| Safeway | 2.3/5 |
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Save-A-Lot Customer Satisfaction (CSAT)
Save-A-Lot Customer Satisfaction (CSAT) Score
29 / 100
Save-A-Lot has an overall Customer Satisfaction score of 29 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
15%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
8%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Save-A-Lot Customer Satisfaction
Save-A-Lot's Customer Satisfaction score was rated highest by customers who have used Save-A-Lot's products/services for 2 to 5 Years, and rated lowest by customers from the Construction industry.
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Ranked Save-A-Lot Customer Satisfaction the Highest
Ranked Save-A-Lot Customer Satisfaction the Lowest
Save-A-Lot Customer Satisfaction Score by Gender
Female customers rated Save-A-Lot's Customer Satisfaction score 15 points higher than Male customers.
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17 / 100
MaleVery Satisfied | 5% | |
|---|---|---|
Satisfied | 12% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 14% | |
Very Dissatisfied | 55% |
32 / 100
FemaleVery Satisfied | 19% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 13% | |
Dissatisfied | 0% | |
Very Dissatisfied | 55% |
Save-A-Lot Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Save-A-Lot's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
10%
Satisfied
17%
Neither Satisfied nor Dissatisfied
18%
Dissatisfied
3%
Very Dissatisfied
52%
CSAT according to Hispanic or Latino
Save-A-Lot's Customer Satisfaction (CSAT) score was rated 25% according to Hispanic or Latino users and customers.
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25 / 100
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
50%
CSAT according to African American/Black
Save-A-Lot's Customer Satisfaction (CSAT) score was rated 9% according to African American/Black users and customers.
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9 / 100
Very Satisfied
9%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
9%
Very Dissatisfied
82%
CSAT according to Other
Save-A-Lot's Customer Satisfaction (CSAT) score was rated 36% according to Other users and customers.
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36 / 100
Very Satisfied
25%
Satisfied
11%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
13%
Very Dissatisfied
38%
Save-A-Lot Customer Satisfaction Score by Age
Save-A-Lot's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
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40
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% | |||||||||||||||
| 31-35 | 20% | |||||||||||||||
| 36-40 | 17% | |||||||||||||||
| 41-45 | 16% | |||||||||||||||
| 46-50 | 37% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 0% | |||||||||||||||
| 61-65 | 37% | |||||||||||||||
| 66+ | 40% |
Save-A-Lot Customer Satisfaction Score by Usage
Save-A-Lot's Customer Satisfaction score was rated the highest by customers who have used Save-A-Lot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Save-A-Lot Customer Satisfaction Score by Industry
Save-A-Lot's Customer Satisfaction score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Construction industry customers.
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{
"title": "Save-A-Lot Customer Satisfaction Score by Industry",
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"bars": [
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"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Construction",
"groupId": 510,
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}Save-A-Lot Customer Satisfaction vs. Competitors
Compared to its competitors, Save-A-Lot's Customer Satisfaction score is rated right above First Eagle, and is preceded by Safeway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Costco | 84% |
| Walmart | 66% |
| Food 4 Less | 52% |
| Safeway | 33% |
| Save-A-Lot | 29% |
| First Eagle | 0% |
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Save-A-Lot Customer Service
2.3/5
Save-A-Lot has an overall Customer Service score of 2.3 out of 5 stars rated by its users and customers.
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About Save-A-Lot's Customer Service
Address
Earth City, MO 63045
Website
http://save-a-lot.com/
Phone Number
(314) 592-9100
Save-A-Lot's Social Links
Quick Insights into Save-A-Lot Customer Service
Save-A-Lot's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Education industry.
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Ranked Save-A-Lot Customer Service the Highest
Ranked Save-A-Lot Customer Service the Lowest
Save-A-Lot Customer Service Score by Gender
Female customers rated Save-A-Lot's Customer Service score 0.6 stars higher than Male customers.
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Male
1.8/5
Female
2.4/5
Save-A-Lot Customer Service Score by Ethnicity
Save-A-Lot's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
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40
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80
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 2.4 | Hispanic or Latino | 2.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 2.4 | Other | 2.4 |
Save-A-Lot Customer Service Score by Age
Save-A-Lot's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 2 | 18-25 | 2 |
26-30 3.7 | 26-30 | 3.7 |
31-35 2.3 | 31-35 | 2.3 |
36-40 2 | 36-40 | 2 |
41-45 1.8 | 41-45 | 1.8 |
46-50 2.4 | 46-50 | 2.4 |
51-55 2.1 | 51-55 | 2.1 |
56-60 1.5 | 56-60 | 1.5 |
61-65 2 | 61-65 | 2 |
66+ 2.9 | 66+ | 2.9 |
Save-A-Lot Customer Service Score by Usage
Save-A-Lot's Customer Service score was rated the highest by customers who have used Save-A-Lot's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Save-A-Lot Customer Service Score by Industry
Save-A-Lot's Customer Service score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Education industry customers.
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Save-A-Lot Customer Service vs. Competitors
Compared to its competitors, Save-A-Lot's Customer Service score is rated right above Safeway, and is preceded by Food 4 Less.
| COMPANY | Customer Service Score | |
|---|---|---|
| First Eagle | 5/5 |
| Costco | 4.2/5 |
| Walmart | 3.3/5 |
| Food 4 Less | 2.3/5 |
| Save-A-Lot | 2.3/5 |
| Safeway | 2.3/5 |
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Save-A-Lot as an Employer
2.4/5
Save-A-Lot has a 2.4/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Save-A-Lot scored a -40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Save-A-Lot would recommend the brand to a friend. ENPS measures how likely Save-A-Lot employees would recommend working at Save-A-Lot to a friend.
Net Promoter Score
-40
NPS Score
| 24% | Promoters |
|---|---|
| 12% | Passive |
| 64% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 26% | Promoters |
|---|---|
| 14% | Passive |
| 60% | Detractors |
