-20
NPS
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Save the Children
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About Save the Children's Brand
Save the Children invests in childhood – every day, in times of crisis and for our future. Among its major competitors, Save the Children is ranked in 4th place for NPS while IDEO is 1st, and UNICEF is 2nd.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.1/5
Pricing
3.3/5
Customer Service
Save the Children CMO
Jennifer Forrester
Jennifer Forrester serves as the VP, Chief Marketing Officer of Save the Children US. Jennifer started at Save the Children US in June of 2018. Jennifer currently resides in the Greater New York City Area.
Save the Children Ranking
- #4 / 4 of its competitors
Save the Children NPS
Save the Children's Net Promoter Score (NPS) is a -20 with 32% Promoters, 16% Passives, and 52% Detractors. Net Promoter Score tracks whether Save the Children's customers would recommend using the product based on a scale of -100 to 100.
Save the Children Overall NPS
| 32% | Promoters |
|---|---|
| 16% | Passives |
| 52% | Detractors |
Save the Children NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -20 | Apr 2024 | -20 |
Aug 2024 -20 | Aug 2024 | -20 |
Oct 2024 -20 | Oct 2024 | -20 |
Dec 2024 -20 | Dec 2024 | -20 |
Jan 2025 -20 | Jan 2025 | -20 |
Mar 2025 -20 | Mar 2025 | -20 |
Apr 2025 -22 | Apr 2025 | -22 |
Jun 2025 -20 | Jun 2025 | -20 |
Jul 2025 -20 | Jul 2025 | -20 |
Sep 2025 -20 | Sep 2025 | -20 |
Oct 2025 -20 | Oct 2025 | -20 |
Nov 2025 -20 | Nov 2025 | -20 |
How Other Brands Compare
Save the Children is ranked #4 for NPS among its competitors. IDEO and UNICEF come in first and second, with Oxfam coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Save the Children NPS by Gender
Female customers rated Save the Children's NPS 26 points higher than Male customers.
Male
-37
Save the Children's NPS was rated -37 by Male customers on Comparably.
23%
Promoters
17%
Passives
60%
Detractors
Female
-11
Save the Children's NPS was rated -11 by Female customers on Comparably.
32%
Promoters
25%
Passives
43%
Detractors
Save the Children NPS by Ethnicity
Save the Children's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -78 | Caucasian | -78 |
Hispanic or Latino -67 | Hispanic or Latino | -67 |
African American/Black 5 | African American/Black | 5 |
Asian or Pacific Islander 0 | Asian or Pacific Islander | 0 |
Other -47 | Other | -47 |
Save the Children NPS by Age
Save the Children's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Save the Children NPS by Usage
Save the Children's NPS was rated the highest by customers who have used Save the Children's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -17 | 1 to 2 Years | -17 |
2 to 5 Years -11 | 2 to 5 Years | -11 |
5 to 10 Years 11 | 5 to 10 Years | 11 |
Over 10 Years -56 | Over 10 Years | -56 |
Save the Children NPS vs. Competitors
Compared to its competitors, Save the Children's NPS is rated right below Oxfam.
| COMPANY | NPS Score | |
|---|---|---|
 | IDEO | 47 |
 | UNICEF | 21 |
 | Oxfam | -7 |
| Save the Children | -20 |
Save the Children Customer Reviews
Out of the 12 Save the Children customer reviews 8 were positive and 4 were constructive. Save the Children customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Save the Children Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Save the Children users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Save the Children Customer Loyalty Score by Gender
Male customers rated Save the Children's Customer Loyalty score 8% higher than Female customers.
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Male
79%
Yes
Female
71%
Yes
Save the Children Customer Loyalty Score by Ethnicity
Save the Children's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Save the Children.
50
out of 100
Caucasian
85
out of 100
Hispanic or Latino
83
out of 100
African American/Black
82
out of 100
Asian or Pacific Islander
81
out of 100
Other
Save the Children Customer Loyalty Score by Age
Save the Children's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 87% | 18-25 | 87% |
26-30 100% | 26-30 | 100% |
31-35 87% | 31-35 | 87% |
36-40 89% | 36-40 | 89% |
41-45 80% | 41-45 | 80% |
46-50 64% | 46-50 | 64% |
61-65 70% | 61-65 | 70% |
66+ 42% | 66+ | 42% |
Save the Children Customer Loyalty Score by Usage
Save the Children's Customer Loyalty score was rated the highest by customers who have used Save the Children's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Save the Children Customer Loyalty Score by Industry
Save the Children's Customer Loyalty score was rated the highest by Non-Profit industry customers, and the lowest by Accounting industry customers.
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Save the Children Customer Loyalty vs. Competitors
Compared to its competitors, Save the Children's Customer Loyalty score is rated right below Oxfam.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| IDEO | 83% |
| UNICEF | 78% |
| Oxfam | 78% |
| Save the Children | 72% |
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Save the Children Product Quality
3.5/5
Save the Children has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Save the Children Product Information
Save the Children’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Save the Children's product the highest. Reviewers from the Education industry rated Save the Children the lowest at 3.2.
- Website
- http://savethechildren.org
- Company Size
- 1,001-5,000 Employees
Industry
Government & Legal
Quick Insights into Save the Children Product Quality
Save the Children's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Save the Children Product Quality the Highest
Ranked Save the Children Product Quality the Lowest
Save the Children Product Quality Score by Gender
Female customers rated Save the Children's Product Quality score 0.4 stars higher than Male customers.
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Male
3.4/5
Female
3.8/5
Save the Children Product Quality Score by Ethnicity
Save the Children's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.7 | Hispanic or Latino | 2.7 |
African American/Black 4.1 | African American/Black | 4.1 |
Asian or Pacific Islander 4.4 | Asian or Pacific Islander | 4.4 |
Other 3.4 | Other | 3.4 |
Save the Children Product Quality Score by Age
Save the Children's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
26-30 4.8 | 26-30 | 4.8 |
31-35 4 | 31-35 | 4 |
36-40 4.4 | 36-40 | 4.4 |
41-45 3.6 | 41-45 | 3.6 |
46-50 2.5 | 46-50 | 2.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Save the Children Product Quality Score by Usage
Save the Children's Product Quality score was rated the highest by customers who have used Save the Children's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Save the Children Product Quality Score by Industry
Save the Children's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Save the Children Product Quality vs. Competitors
Compared to its competitors, Save the Children's Product Quality score is rated right below Oxfam.
| COMPANY | Product Quality Score | |
|---|---|---|
| IDEO | 4.2/5 |
| UNICEF | 3.8/5 |
| Oxfam | 3.6/5 |
| Save the Children | 3.5/5 |
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Save the Children Pricing
Save the Children ROI & Value For Money
3.1/5
Save the Children has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Save the Children Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Government and Public Policy industry think that they had the lowest ROI from Save the Children.
Quick Insights into Save the Children ROI
Save the Children's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Save the Children ROI the Highest
Ranked Save the Children ROI the Lowest
Save the Children ROI Score by Gender
Female customers rated Save the Children's ROI score 0.6 stars higher than Male customers.
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Male
2.9/5
Female
3.5/5
Save the Children ROI Score by Ethnicity
Save the Children's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Hispanic or Latino customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Hispanic or Latino 2.3 | Hispanic or Latino | 2.3 |
African American/Black 3.6 | African American/Black | 3.6 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.7 | Other | 2.7 |
Save the Children ROI Score by Age
Save the Children's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.6 | 31-35 | 3.6 |
36-40 4.2 | 36-40 | 4.2 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.1 | 46-50 | 2.1 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.3 | 66+ | 2.3 |
Save the Children ROI Score by Usage
Save the Children's ROI score was rated the highest by customers who have used Save the Children's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Save the Children ROI Score by Industry
Save the Children's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Government and Public Policy industry customers.
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Save the Children Pricing vs. Competitors
Compared to its competitors, Save the Children's ROI score is rated right below Oxfam.
| COMPANY | Pricing Score | |
|---|---|---|
| IDEO | 4.1/5 |
| UNICEF | 3.6/5 |
| Oxfam | 3.5/5 |
| Save the Children | 3.1/5 |
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Save the Children Customer Satisfaction (CSAT)
Save the Children Customer Satisfaction (CSAT) Score
63 / 100
Save the Children has an overall Customer Satisfaction score of 63 rated by its users and customers.
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Very Satisfied
34%
Satisfied
29%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
7%
Very Dissatisfied
16%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Save the Children Customer Satisfaction
Save the Children's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Save the Children Customer Satisfaction the Highest
Ranked Save the Children Customer Satisfaction the Lowest
Save the Children Customer Satisfaction Score by Gender
Female customers rated Save the Children's Customer Satisfaction score 23 points higher than Male customers.
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55 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 38% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 13% | |
Very Dissatisfied | 17% |
78 / 100
FemaleVery Satisfied | 52% | |
|---|---|---|
Satisfied | 26% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 0% | |
Very Dissatisfied | 13% |
Save the Children Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Save the Children's Customer Satisfaction (CSAT) score was rated 34% according to Caucasian users and customers.
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34 / 100
Very Satisfied
11%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
22%
CSAT according to Hispanic or Latino
Save the Children's Customer Satisfaction (CSAT) score was rated 60% according to Hispanic or Latino users and customers.
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60 / 100
Very Satisfied
0%
Satisfied
60%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
CSAT according to African American/Black
Save the Children's Customer Satisfaction (CSAT) score was rated 76% according to African American/Black users and customers.
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76 / 100
Very Satisfied
63%
Satisfied
13%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
6%
Very Dissatisfied
13%
CSAT according to Asian or Pacific Islander
Save the Children's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Save the Children's Customer Satisfaction (CSAT) score was rated 65% according to Other users and customers.
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65 / 100
Very Satisfied
24%
Satisfied
41%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
6%
Very Dissatisfied
18%
Save the Children Customer Satisfaction Score by Age
Save the Children's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
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40
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80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 83% | |||||||||||||||
| 26-30 | 100% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 86% | |||||||||||||||
| 41-45 | 67% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 55% |
Save the Children Customer Satisfaction Score by Usage
Save the Children's Customer Satisfaction score was rated the highest by customers who have used Save the Children's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
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Save the Children Customer Satisfaction Score by Industry
Save the Children's Customer Satisfaction score was rated the highest by Non-Profit industry customers, and the lowest by Accounting industry customers.
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"title": "Save the Children Customer Satisfaction Score by Industry",
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}Save the Children Customer Satisfaction vs. Competitors
Compared to its competitors, Save the Children's Customer Satisfaction score is rated right below Oxfam.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| IDEO | 75% |
| UNICEF | 73% |
| Oxfam | 70% |
| Save the Children | 62% |
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Save the Children Customer Service
3.3/5
Save the Children has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Save the Children's Customer Service
Address
Fairfield, CT
Website
http://savethechildren.org
Phone Number
2032213718
Quick Insights into Save the Children Customer Service
Save the Children's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers ages 61-65.
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Ranked Save the Children Customer Service the Highest
Ranked Save the Children Customer Service the Lowest
Save the Children Customer Service Score by Gender
Female customers rated Save the Children's Customer Service score 0.7 stars higher than Male customers.
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Male
3/5
Female
3.7/5
Save the Children Customer Service Score by Ethnicity
Save the Children's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Save the Children.
0
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40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 3.7 | African American/Black | 3.7 |
Asian or Pacific Islander 4.2 | Asian or Pacific Islander | 4.2 |
Other 2.9 | Other | 2.9 |
Save the Children Customer Service Score by Age
Save the Children's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.9 | 18-25 | 3.9 |
26-30 4.7 | 26-30 | 4.7 |
31-35 3.7 | 31-35 | 3.7 |
36-40 4 | 36-40 | 4 |
41-45 3.1 | 41-45 | 3.1 |
46-50 2.2 | 46-50 | 2.2 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.6 | 66+ | 2.6 |
Save the Children Customer Service Score by Usage
Save the Children's Customer Service score was rated the highest by customers who have used Save the Children's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Save the Children Customer Service Score by Industry
Save the Children's Customer Service score was rated the highest by Non-Profit industry customers, and the lowest by Education industry customers.
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Save the Children Customer Service vs. Competitors
Compared to its competitors, Save the Children's Customer Service score is rated right below Oxfam.
| COMPANY | Customer Service Score | |
|---|---|---|
| IDEO | 4.3/5 |
| UNICEF | 3.7/5 |
| Oxfam | 3.6/5 |
| Save the Children | 3.3/5 |
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Save the Children as an Employer
4.5/5
Save the Children has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Save the Children scored a -20 for Net Promoter Score and a 28 for Employee Net Promoter Score. NPS gauges how likely a customer of Save the Children would recommend the brand to a friend. ENPS measures how likely Save the Children employees would recommend working at Save the Children to a friend.
Net Promoter Score
-20
NPS Score
| 32% | Promoters |
|---|---|
| 16% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
28
eNPS Score
| 55% | Promoters |
|---|---|
| 18% | Passive |
| 27% | Detractors |
