6
NPS
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Schnucks
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About Schnucks' Brand
Among its major competitors, Schnucks is ranked in 2nd place for NPS while Meijer is 1st, and Hy-vee is 3rd.
Brand at a Glance
81%
Customer Loyalty
3.7/5
Product Quality
3.4/5
Pricing
3.6/5
Customer Service
Schnucks Ranking
- #2 / 5 of its competitors
Schnucks NPS
Schnucks's Net Promoter Score (NPS) is a 6 with 42% Promoters, 22% Passives, and 36% Detractors. Net Promoter Score tracks whether Schnucks's customers would recommend using the product based on a scale of -100 to 100.
Schnucks Overall NPS
| 42% | Promoters |
|---|---|
| 22% | Passives |
| 36% | Detractors |
Schnucks NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2024 13 | Mar 2024 | 13 |
Apr 2024 8 | Apr 2024 | 8 |
May 2024 9 | May 2024 | 9 |
Jun 2024 9 | Jun 2024 | 9 |
Jul 2024 8 | Jul 2024 | 8 |
Sep 2024 8 | Sep 2024 | 8 |
Oct 2024 6 | Oct 2024 | 6 |
Jan 2025 7 | Jan 2025 | 7 |
Feb 2025 4 | Feb 2025 | 4 |
Jun 2025 6 | Jun 2025 | 6 |
Oct 2025 9 | Oct 2025 | 9 |
Jan 2026 7 | Jan 2026 | 7 |
How Other Brands Compare
Meijer and Hy-vee come in first and third, with Save-A-Lot coming in at #4.
 Meijer |  Hy-vee |  Save-A-Lot | |
| Global Ranking | #606 | #- | #- |
| NPS | 7 | 2 | -40 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $1.13B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schnucks NPS by Gender
Male customers rated Schnucks's NPS 22 points higher than Female customers.
Male
10
Schnucks's NPS was rated 10 by Male customers on Comparably.
30%
Promoters
50%
Passives
20%
Detractors
Female
-12
Schnucks's NPS was rated -12 by Female customers on Comparably.
44%
Promoters
0%
Passives
56%
Detractors
Schnucks NPS by Ethnicity
Schnucks's NPS was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 23 | Caucasian | 23 |
African American/Black -67 | African American/Black | -67 |
Schnucks NPS by Age
Schnucks's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Schnucks NPS by Usage
Schnucks's NPS was rated 19 points by customers who have used Schnucks's products/services for Over 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Over 10 Years 19 | Over 10 Years | 19 |
Schnucks NPS vs. Competitors
| COMPANY | NPS Score | |
|---|---|---|
| Meijer | 7 |
 | 6 | |
| Hy-vee | 2 |
| Save-A-Lot | -40 |
 | Shop 'n Save | -62 |
Schnucks Customer Reviews
Out of the 4 Schnucks customer reviews 2 were positive and 2 were constructive. Schnucks customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Schnucks Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Schnucks users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schnucks Customer Loyalty Score by Gender
Male customers rated Schnucks's Customer Loyalty score 2% higher than Female customers.
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Male
82%
Yes
Female
80%
Yes
Schnucks Customer Loyalty Score by Ethnicity
Schnucks's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Schnucks.
79
out of 100
Caucasian
70
out of 100
African American/Black
Schnucks Customer Loyalty Score by Age
Schnucks's Customer Loyalty score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 100% | 41-45 | 100% |
46-50 78% | 46-50 | 78% |
51-55 78% | 51-55 | 78% |
66+ 70% | 66+ | 70% |
Schnucks Customer Loyalty Score by Usage
Schnucks's Customer Loyalty score was rated 83% by customers who have used Schnucks's products/services for Over 10 Years.
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Schnucks Customer Loyalty Score by Industry
Schnucks's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Schnucks Customer Loyalty vs. Competitors
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shop 'n Save | 94% |
| 81% | |
| Meijer | 80% |
| Hy-vee | 77% |
| Save-A-Lot | 74% |
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Schnucks Product Quality
3.7/5
Schnucks has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Schnucks Product Information
Schnucks’s product quality score is a 3.7 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Schnucks's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Schnucks the lowest at 2.3.
- Website
- http://www.schnucks.com
- Company Size
- 5,001-10,000 Employees
Industry
Retail
Quick Insights into Schnucks Product Quality
Schnucks's Product Quality score was rated highest by customers ages 41-45, and rated lowest by African American/Black customers.
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Ranked Schnucks Product Quality the Highest
Ranked Schnucks Product Quality the Lowest
Schnucks Product Quality Score by Gender
Male customers rated Schnucks's Product Quality score 0.3 stars higher than Female customers.
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Male
3.6/5
Female
3.3/5
Schnucks Product Quality Score by Ethnicity
Schnucks's Product Quality score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Schnucks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.6 | Caucasian | 3.6 |
African American/Black 2 | African American/Black | 2 |
Schnucks Product Quality Score by Age
Schnucks's Product Quality score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Schnucks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.6 | 41-45 | 4.6 |
46-50 3.9 | 46-50 | 3.9 |
51-55 4.1 | 51-55 | 4.1 |
66+ 2.6 | 66+ | 2.6 |
Schnucks Product Quality Score by Usage
Schnucks's Product Quality score was rated 3.8 stars by customers who have used Schnucks's products/services for Over 10 Years.
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Schnucks Product Quality Score by Industry
Schnucks's Product Quality score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Schnucks Product Quality vs. Competitors
| COMPANY | Product Quality Score | |
|---|---|---|
| 3.7/5 | |
| Hy-vee | 3.5/5 |
| Meijer | 3.5/5 |
| Save-A-Lot | 2.4/5 |
| Shop 'n Save | 1.8/5 |
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Schnucks Pricing
Schnucks ROI & Value For Money
3.4/5
Schnucks has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Schnucks Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Education industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Schnucks.
Quick Insights into Schnucks ROI
Schnucks's ROI score was rated highest by customers from the Education industry, and rated lowest by African American/Black customers.
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Ranked Schnucks ROI the Highest
Ranked Schnucks ROI the Lowest
Schnucks ROI Score by Gender
Male customers rated Schnucks's ROI score 0.9 stars higher than Female customers.
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Male
3.4/5
Female
2.5/5
Schnucks ROI Score by Ethnicity
Schnucks's ROI score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Schnucks.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.3 | Caucasian | 3.3 |
African American/Black 1.5 | African American/Black | 1.5 |
Schnucks ROI Score by Age
Schnucks's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 46-50.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Schnucks.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 4.1 | 41-45 | 4.1 |
46-50 2.6 | 46-50 | 2.6 |
51-55 3.1 | 51-55 | 3.1 |
66+ 3 | 66+ | 3 |
Schnucks ROI Score by Usage
Schnucks's ROI score was rated 3.2 stars by customers who have used Schnucks's products/services for Over 10 Years.
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Schnucks ROI Score by Industry
Schnucks's ROI score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Schnucks Pricing vs. Competitors
| COMPANY | Pricing Score | |
|---|---|---|
| 3.4/5 | |
| Meijer | 3.3/5 |
| Hy-vee | 3.2/5 |
| Save-A-Lot | 2.5/5 |
| Shop 'n Save | 2/5 |
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Schnucks Customer Satisfaction (CSAT)
Schnucks Customer Satisfaction (CSAT) Score
71 / 100
Schnucks has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
41%
Satisfied
30%
Neither Satisfied nor Dissatisfied
14%
Dissatisfied
5%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Schnucks Customer Satisfaction
Schnucks's Customer Satisfaction score was rated highest by customers ages 41-45, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Schnucks Customer Satisfaction the Highest
Ranked Schnucks Customer Satisfaction the Lowest
Schnucks Customer Satisfaction Score by Gender
Male customers rated Schnucks's Customer Satisfaction score 15 points higher than Female customers.
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70 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 30% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
55 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 23% | |
Very Dissatisfied | 22% |
Schnucks Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Schnucks' Customer Satisfaction (CSAT) score was rated 61% according to Caucasian users and customers.
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61 / 100
Very Satisfied
46%
Satisfied
15%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
15%
CSAT according to African American/Black
Schnucks' Customer Satisfaction (CSAT) score was rated 67% according to African American/Black users and customers.
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67 / 100
Very Satisfied
33%
Satisfied
34%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
Schnucks Customer Satisfaction Score by Age
Schnucks's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 100% | |||||||||||||||
| 46-50 | 50% | |||||||||||||||
| 51-55 | 75% | |||||||||||||||
| 66+ | 33% |
Schnucks Customer Satisfaction Score by Usage
Schnucks's Customer Satisfaction score was rated 63 points by customers who have used Schnucks's products/services for Over 10 Years.
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Schnucks Customer Satisfaction Score by Industry
Schnucks's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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}Schnucks Customer Satisfaction vs. Competitors
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| 71% | |
| Hy-vee | 65% |
| Meijer | 60% |
| Shop 'n Save | 34% |
| Save-A-Lot | 29% |
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Schnucks Customer Service
3.6/5
Schnucks has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Schnucks's Customer Service
Website
http://www.schnucks.com
Quick Insights into Schnucks Customer Service
Schnucks's Customer Service score was rated highest by customers from the Education industry, and rated lowest by African American/Black customers.
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Ranked Schnucks Customer Service the Highest
Ranked Schnucks Customer Service the Lowest
Schnucks Customer Service Score by Gender
Male customers rated Schnucks's Customer Service score 0.8 stars higher than Female customers.
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Male
3.6/5
Female
2.8/5
Schnucks Customer Service Score by Ethnicity
Schnucks's Customer Service score was rated the highest by Caucasian customers, and the lowest by African American/Black customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Schnucks.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
African American/Black 1.5 | African American/Black | 1.5 |
Schnucks Customer Service Score by Age
Schnucks's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 4.5 | 41-45 | 4.5 |
46-50 3.5 | 46-50 | 3.5 |
51-55 3.4 | 51-55 | 3.4 |
66+ 3 | 66+ | 3 |
Schnucks Customer Service Score by Usage
Schnucks's Customer Service score was rated 3.5 stars by customers who have used Schnucks's products/services for Over 10 Years.
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Schnucks Customer Service Score by Industry
Schnucks's Customer Service score was rated the highest by Education industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Schnucks Customer Service vs. Competitors
| COMPANY | Customer Service Score | |
|---|---|---|
| 3.6/5 | |
| Hy-vee | 3.5/5 |
| Meijer | 3.2/5 |
| Save-A-Lot | 2.3/5 |
| Shop 'n Save | 1.6/5 |
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Schnucks as an Employer
Consumer vs. Employees
Schnucks scored a 6 for Net Promoter Score and a -46 for Employee Net Promoter Score. NPS gauges how likely a customer of Schnucks would recommend the brand to a friend. ENPS measures how likely Schnucks employees would recommend working at Schnucks to a friend.
Net Promoter Score
6
NPS Score
| 42% | Promoters |
|---|---|
| 22% | Passive |
| 36% | Detractors |
Employee Net Promoter Score
-46
eNPS Score
| 20% | Promoters |
|---|---|
| 14% | Passive |
| 66% | Detractors |
