100
NPS
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Schroders
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About Schroders' Brand
Among its major competitors, Schroders is ranked in 1st place for NPS while Manning & Napier is 2nd, and BlackRock is 3rd.Their current market cap is $9.20B
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Schroders Ranking
- #1 / 4 of its competitors
Schroders NPS
Schroders's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Schroders's customers would recommend using the product based on a scale of -100 to 100.
Schroders Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Schroders NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2020 100 | Mar 2020 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
How Other Brands Compare
Schroders is ranked first for NPS among its competitors. BlackRock and Fidelity Investments come in second and third, with UBS coming in at #4. Among those competitors, it is the lowest valued company behind BlackRock.
Schroders |  Fidelity Investments |  UBS |  BlackRock | |
| Global Ranking | #- | #162 | #245 | #602 |
| NPS | 100 | 8 | -6 | 10 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $9.20B | $11.88B | $59.89B | $108.30B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Schroders NPS vs. Competitors
Compared to its competitors, Schroders's NPS is rated right above Manning & Napier.
| COMPANY | NPS Score | |
|---|---|---|
| Schroders | 100 |
 | Manning & Napier | 100 |
| BlackRock | 10 |
| Fidelity Investments | 8 |
 | Invesco | 6 |
| UBS | -6 |
Schroders Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Schroders users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Schroders Customer Loyalty vs. Competitors
Compared to its competitors, Schroders's Customer Loyalty score is rated right above Manning & Napier.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Schroders | 100% |
| Manning & Napier | 100% |
| Fidelity Investments | 83% |
| BlackRock | 75% |
| UBS | 70% |
| Invesco | 69% |
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Schroders Product Quality
4.5/5
Schroders has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Schroders Product Information
Schroders’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.schroders.com/us
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Schroders Product Quality vs. Competitors
Compared to its competitors, Schroders's Product Quality score is rated right above BlackRock, and is preceded by Manning & Napier.
| COMPANY | Product Quality Score | |
|---|---|---|
| Manning & Napier | 5/5 |
| Schroders | 4.5/5 |
| BlackRock | 3.8/5 |
| UBS | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| Invesco | 3.3/5 |
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Schroders Pricing
Schroders ROI & Value For Money
4.7/5
Schroders has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
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Schroders Pricing vs. Competitors
Compared to its competitors, Schroders's ROI score is rated right above BlackRock, and is preceded by Manning & Napier.
| COMPANY | Pricing Score | |
|---|---|---|
| Manning & Napier | 5/5 |
| Schroders | 4.7/5 |
| BlackRock | 3.7/5 |
| Invesco | 3.5/5 |
| Fidelity Investments | 3.4/5 |
| UBS | 3.4/5 |
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Schroders Customer Satisfaction (CSAT)
Schroders Customer Satisfaction (CSAT) Score
100 / 100
Schroders has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Schroders Customer Satisfaction vs. Competitors
Compared to its competitors, Schroders's Customer Satisfaction score is rated right above BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Schroders | 100% |
| BlackRock | 78% |
| Invesco | 66% |
| UBS | 65% |
| Fidelity Investments | 58% |
| Manning & Napier | 0% |
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Schroders Customer Service
4.7/5
Schroders has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
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About Schroders's Customer Service
Address
7 Bryant Park, New York City, NY 10018
Website
http://www.schroders.com/us
Phone Number
2126413800
Schroders Customer Service vs. Competitors
Compared to its competitors, Schroders's Customer Service score is rated right above BlackRock, and is preceded by Manning & Napier.
| COMPANY | Customer Service Score | |
|---|---|---|
| Manning & Napier | 5/5 |
| Schroders | 4.7/5 |
| BlackRock | 3.8/5 |
| Invesco | 3.6/5 |
| UBS | 3.5/5 |
| Fidelity Investments | 3.3/5 |
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Schroders as an Employer
4.1/5
Schroders has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Schroders scored a 100 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Schroders would recommend the brand to a friend. ENPS measures how likely Schroders employees would recommend working at Schroders to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
