56
NPS
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scott
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About scott's Brand
SCOTT Sports is a brand of bicycles, winter equipment, motorsports gear, and sportswear. Among its major competitors, scott is ranked in 1st place for NPS while Sotheby's is 2nd, and Harris is 3rd.
Brand at a Glance
65%
Customer Loyalty
3.8/5
Product Quality
3.9/5
Pricing
3.9/5
Customer Service
scott Ranking
- #1 / 4 of its competitors
scott NPS
scott's Net Promoter Score (NPS) is a 56 with 67% Promoters, 22% Passives, and 11% Detractors. Net Promoter Score tracks whether scott's customers would recommend using the product based on a scale of -100 to 100.
scott Overall NPS
| 67% | Promoters |
|---|---|
| 22% | Passives |
| 11% | Detractors |
scott NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2021 100 | Feb 2021 | 100 |
Apr 2021 50 | Apr 2021 | 50 |
Feb 2022 66 | Feb 2022 | 66 |
Mar 2022 75 | Mar 2022 | 75 |
Apr 2022 60 | Apr 2022 | 60 |
Jun 2022 66 | Jun 2022 | 66 |
Aug 2023 71 | Aug 2023 | 71 |
Oct 2023 50 | Oct 2023 | 50 |
Feb 2025 55 | Feb 2025 | 55 |
How Other Brands Compare
scott is ranked first for NPS among its competitors. Sotheby's and Harris come in second and third, with RE/MAX coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
scott Customer Reviews
Out of the 2 scott customer reviews 2 were positive and 0 were constructive. scott customer reviews reflect that all customers have a favorable experience using the products/services of the company.
scott Customer Loyalty
65%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
65% of scott users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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scott Customer Loyalty vs. Competitors
Compared to its competitors, scott's Customer Loyalty score is rated right above RE/MAX, and is preceded by Sotheby's.
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scott Product Quality
3.8/5
scott has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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scott Product Information
scott’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.scott-sports.com/
- Company Size
- 51-200 Employees
Industry
Tech
Sports & Entertainment
scott Product Quality vs. Competitors
Compared to its competitors, scott's Product Quality score is rated right above Sotheby's.
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scott Pricing
scott ROI & Value For Money
3.9/5
scott has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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scott Pricing vs. Competitors
Compared to its competitors, scott's ROI score is rated right above Sotheby's.
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scott Customer Satisfaction (CSAT)
scott Customer Satisfaction (CSAT) Score
100 / 100
scott has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
60%
Satisfied
40%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
scott Customer Satisfaction vs. Competitors
Compared to its competitors, scott's Customer Satisfaction score is rated right above Harris.
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scott Customer Service
3.9/5
scott has an overall Customer Service score of 3.9 out of 5 stars rated by its users and customers.
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About scott's Customer Service
Website
http://www.scott-sports.com/
Phone Number
41 26 460 16 99
scott Customer Service vs. Competitors
Compared to its competitors, scott's Customer Service score is rated right above Harris, and is preceded by Sotheby's.
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scott as an Employer
3.8/5
scott has a 3.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
scott scored a 56 for Net Promoter Score and a 40 for Employee Net Promoter Score. NPS gauges how likely a customer of scott would recommend the brand to a friend. ENPS measures how likely scott employees would recommend working at scott to a friend.
Net Promoter Score
56
NPS Score
| 67% | Promoters |
|---|---|
| 22% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
40
eNPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
