61
NPS
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Screwfix
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About Screwfix's Brand
Among its major competitors, Screwfix is ranked in 1st place for NPS while Pier 1 Imports is 2nd, and The Container Store is 3rd.
Brand at a Glance
90%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.3/5
Customer Service
Screwfix Ranking
- #1 / 4 of its competitors
Screwfix NPS
Screwfix's Net Promoter Score (NPS) is a 61 with 74% Promoters, 13% Passives, and 13% Detractors. Net Promoter Score tracks whether Screwfix's customers would recommend using the product based on a scale of -100 to 100.
Screwfix Overall NPS
| 74% | Promoters |
|---|---|
| 13% | Passives |
| 13% | Detractors |
Screwfix NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2024 60 | Nov 2024 | 60 |
Jan 2025 63 | Jan 2025 | 63 |
Feb 2025 64 | Feb 2025 | 64 |
Mar 2025 60 | Mar 2025 | 60 |
May 2025 57 | May 2025 | 57 |
Jun 2025 55 | Jun 2025 | 55 |
Jul 2025 57 | Jul 2025 | 57 |
Nov 2025 58 | Nov 2025 | 58 |
Dec 2025 58 | Dec 2025 | 58 |
Mar 2026 60 | Mar 2026 | 60 |
Apr 2026 60 | Apr 2026 | 60 |
May 2026 61 | May 2026 | 61 |
How Other Brands Compare
Screwfix is ranked first for NPS among its competitors. Pier 1 Imports and The Container Store come in second and third, with Lowe's Home Improvement coming in at #4.
Screwfix |  Lowe's Home Improvement |  The Container Store |  Pier 1 Imports | |
| Global Ranking | #- | #128 | #- | #- |
| NPS | 61 | -4 | -1 | 6 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $136.70B | $829.02M | $15.16M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Screwfix NPS by Gender
Male customers rated Screwfix's NPS 38 points higher than Female customers.
Male
58
Screwfix's NPS was rated 58 by Male customers on Comparably.
79%
Promoters
0%
Passives
21%
Detractors
Female
20
Screwfix's NPS was rated 20 by Female customers on Comparably.
40%
Promoters
40%
Passives
20%
Detractors
Screwfix NPS by Ethnicity
Screwfix's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 60 | Caucasian | 60 |
Other 0 | Other | 0 |
Screwfix NPS by Age
Screwfix's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
Screwfix NPS by Usage
Screwfix's NPS was rated the highest by customers who have used Screwfix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 49 | 2 to 5 Years | 49 |
5 to 10 Years 66 | 5 to 10 Years | 66 |
Over 10 Years 34 | Over 10 Years | 34 |
Screwfix NPS vs. Competitors
Compared to its competitors, Screwfix's NPS is rated right above Pier 1 Imports.
| COMPANY | NPS Score | |
|---|---|---|
| Screwfix | 61 |
| Pier 1 Imports | 6 |
| The Container Store | -1 |
| Lowe's Home Improvement | -4 |
 | Wickes | -100 |
Screwfix Customer Reviews
Out of the 6 Screwfix customer reviews 5 were positive and 1 was constructive. Screwfix customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Screwfix Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Screwfix users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Screwfix Customer Loyalty Score by Gender
Male customers rated Screwfix's Customer Loyalty score 5% higher than Female customers.
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Male
87%
Yes
Female
82%
Yes
Screwfix Customer Loyalty Score by Ethnicity
Screwfix's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Screwfix.
82
out of 100
Caucasian
85
out of 100
Other
Screwfix Customer Loyalty Score by Age
Screwfix's Customer Loyalty score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 100% | 18-25 | 100% |
51-55 100% | 51-55 | 100% |
56-60 70% | 56-60 | 70% |
Screwfix Customer Loyalty Score by Usage
Screwfix's Customer Loyalty score was rated the highest by customers who have used Screwfix's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Screwfix Customer Loyalty vs. Competitors
Compared to its competitors, Screwfix's Customer Loyalty score is rated right above The Container Store.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Screwfix | 90% |
| The Container Store | 80% |
| Pier 1 Imports | 77% |
| Lowe's Home Improvement | 77% |
| Wickes | N/A |
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Screwfix Product Quality
4.4/5
Screwfix has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
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Screwfix Product Information
Screwfix’s product quality score is a 4.4 out of 5 as rated by its users and customers.
- Company Size
- 5,001-10,000 Employees
Quick Insights into Screwfix Product Quality
Screwfix's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers who have used Screwfix's products/services for Over 10 Years.
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Ranked Screwfix Product Quality the Highest
Ranked Screwfix Product Quality the Lowest
Screwfix Product Quality Score by Gender
Female customers rated Screwfix's Product Quality score 0.6 stars higher than Male customers.
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Male
3.8/5
Female
4.4/5
Screwfix Product Quality Score by Ethnicity
Screwfix's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.2 | Caucasian | 4.2 |
Other 3.1 | Other | 3.1 |
Screwfix Product Quality Score by Age
Screwfix's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 3.1 | 56-60 | 3.1 |
Screwfix Product Quality Score by Usage
Screwfix's Product Quality score was rated the highest by customers who have used Screwfix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Screwfix Product Quality vs. Competitors
Compared to its competitors, Screwfix's Product Quality score is rated right above The Container Store.
| COMPANY | Product Quality Score | |
|---|---|---|
| Screwfix | 4.4/5 |
| The Container Store | 3.7/5 |
| Pier 1 Imports | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Wickes | N/A |
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Screwfix Pricing
Screwfix ROI & Value For Money
4.1/5
Screwfix has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Quick Insights into Screwfix ROI
Screwfix's ROI score was rated highest by customers ages 18-25, and rated lowest by customers who have used Screwfix's products/services for Over 10 Years.
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Ranked Screwfix ROI the Highest
Ranked Screwfix ROI the Lowest
Screwfix ROI Score by Gender
Female customers rated Screwfix's ROI score 0.4 stars higher than Male customers.
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Male
3.7/5
Female
4.1/5
Screwfix ROI Score by Ethnicity
Screwfix's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Screwfix.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.9 | Caucasian | 3.9 |
Other 3.1 | Other | 3.1 |
Screwfix ROI Score by Age
Screwfix's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
51-55 3.3 | 51-55 | 3.3 |
56-60 3 | 56-60 | 3 |
Screwfix ROI Score by Usage
Screwfix's ROI score was rated the highest by customers who have used Screwfix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Screwfix Pricing vs. Competitors
Compared to its competitors, Screwfix's ROI score is rated right above The Container Store.
| COMPANY | Pricing Score | |
|---|---|---|
| Screwfix | 4.1/5 |
| The Container Store | 3.3/5 |
| Pier 1 Imports | 3.1/5 |
| Lowe's Home Improvement | 3/5 |
| Wickes | N/A |
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Screwfix Customer Satisfaction (CSAT)
Screwfix Customer Satisfaction (CSAT) Score
87 / 100
Screwfix has an overall Customer Satisfaction score of 87 rated by its users and customers.
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Very Satisfied
73%
Satisfied
14%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
8%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Screwfix Customer Satisfaction
Screwfix's Customer Satisfaction score was rated highest by customers who have used Screwfix's products/services for 5 to 10 Years, and rated lowest by Other customers.
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Ranked Screwfix Customer Satisfaction the Highest
Ranked Screwfix Customer Satisfaction the Lowest
Screwfix Customer Satisfaction Score by Gender
Female customers rated Screwfix's Customer Satisfaction score 23 points higher than Male customers.
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77 / 100
MaleVery Satisfied | 69% | |
|---|---|---|
Satisfied | 8% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 15% |
100 / 100
FemaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 40% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Screwfix Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Screwfix's Customer Satisfaction (CSAT) score was rated 90% according to Caucasian users and customers.
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90 / 100
Very Satisfied
70%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
0%
CSAT according to Other
Screwfix's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
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60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
40%
Screwfix Customer Satisfaction Score by Age
Screwfix's Customer Satisfaction score was rated 67 points by customers ages 51-55 and customers ages 56-60 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 67% | |||||||||||||||
| 56-60 | 67% |
Screwfix Customer Satisfaction Score by Usage
Screwfix's Customer Satisfaction score was rated the highest by customers who have used Screwfix's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Screwfix Customer Satisfaction vs. Competitors
Compared to its competitors, Screwfix's Customer Satisfaction score is rated right above The Container Store.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Screwfix | 87% |
| The Container Store | 64% |
| Pier 1 Imports | 40% |
| Lowe's Home Improvement | 40% |
| Wickes | 0% |
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Screwfix Customer Service
4.3/5
Screwfix has an overall Customer Service score of 4.3 out of 5 stars rated by its users and customers.
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About Screwfix's Customer Service
Address
United Kingdom
Website
http://www.screwfixcareers.com
Quick Insights into Screwfix Customer Service
Screwfix's Customer Service score was rated highest by customers ages 18-25, and rated lowest by customers ages 56-60.
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Ranked Screwfix Customer Service the Highest
Ranked Screwfix Customer Service the Lowest
Screwfix Customer Service Score by Gender
Female customers rated Screwfix's Customer Service score 0.2 stars higher than Male customers.
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Male
3.9/5
Female
4.1/5
Screwfix Customer Service Score by Ethnicity
Screwfix's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Screwfix.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.1 | Caucasian | 4.1 |
Other 3.2 | Other | 3.2 |
Screwfix Customer Service Score by Age
Screwfix's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 5 | 18-25 | 5 |
51-55 3.5 | 51-55 | 3.5 |
56-60 3.1 | 56-60 | 3.1 |
Screwfix Customer Service Score by Usage
Screwfix's Customer Service score was rated the highest by customers who have used Screwfix's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Screwfix Customer Service vs. Competitors
Compared to its competitors, Screwfix's Customer Service score is rated right above The Container Store.
| COMPANY | Customer Service Score | |
|---|---|---|
| Screwfix | 4.3/5 |
| The Container Store | 3.5/5 |
| Pier 1 Imports | 3.4/5 |
| Lowe's Home Improvement | 2.9/5 |
| Wickes | N/A |
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Screwfix as an Employer
Consumer vs. Employees
Screwfix scored a 61 for Net Promoter Score and a 46 for Employee Net Promoter Score. NPS gauges how likely a customer of Screwfix would recommend the brand to a friend. ENPS measures how likely Screwfix employees would recommend working at Screwfix to a friend.
Net Promoter Score
61
NPS Score
| 74% | Promoters |
|---|---|
| 13% | Passive |
| 13% | Detractors |
Employee Net Promoter Score
46
eNPS Score
| 61% | Promoters |
|---|---|
| 24% | Passive |
| 15% | Detractors |
