-31
NPS
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Security Service Federal Credit Union
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About Security Service Federal Credit Union's Brand
Security Service Federal Credit Union is among the top credit unions in the nation with a reputation for strength, stability, and convenience. It offers the true benefits of credit union membership with financial services of the highest quality and value, and locations in Texas, Colorado, and Utah. Security Service takes pride in discovering and developing employees who have exceptional character and a passion for helping others. In return, we deliver a comprehensive benefits package that supports the financial, physical, and emotional well-being of our employees. Our internal measures of success extend to corporate responsibility, volunteerism, and participation in the communities we serve. Each year, the Security Service Volunteer Corps donate thousands of hours of service to local non-profit organizations. When you become a team member at Security Service you also join a community dedicated to giving back. Among its major competitors, Security Service Federal Credit Union is ranked in 5th place for NPS while Frost Bank is 1st, and Wells Fargo is 2nd.
Brand at a Glance
77%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.8/5
Customer Service
Security Service Federal Credit Union Ranking
- #4 / 4 of its competitors
Security Service Federal Credit Union NPS
Security Service Federal Credit Union's Net Promoter Score (NPS) is a -31 with 29% Promoters, 11% Passives, and 60% Detractors. Net Promoter Score tracks whether Security Service Federal Credit Union's customers would recommend using the product based on a scale of -100 to 100.
Security Service Federal Credit Union Overall NPS
| 29% | Promoters |
|---|---|
| 11% | Passives |
| 60% | Detractors |
Security Service Federal Credit Union NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -24 | Oct 2023 | -24 |
Dec 2023 -25 | Dec 2023 | -25 |
Mar 2024 -27 | Mar 2024 | -27 |
May 2024 -27 | May 2024 | -27 |
Aug 2024 -23 | Aug 2024 | -23 |
Sep 2024 -25 | Sep 2024 | -25 |
Oct 2024 -21 | Oct 2024 | -21 |
Nov 2024 -30 | Nov 2024 | -30 |
Jan 2025 -32 | Jan 2025 | -32 |
Feb 2025 -35 | Feb 2025 | -35 |
Jun 2025 -33 | Jun 2025 | -33 |
Jan 2026 -31 | Jan 2026 | -31 |
How Other Brands Compare
Security Service Federal Credit Union is ranked #4 for NPS among its competitors. Frost Bank and Wells Fargo come in first and second, with USAA coming in at third.
Security Service Federal Credit Union |  USAA |  Wells Fargo |  Frost Bank | |
| Global Ranking | #- | #70 | #139 | #791 |
| NPS | -31 | 7 | 7 | 43 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | - | $156.41B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Security Service Federal Credit Union NPS by Gender
Female customers rated Security Service Federal Credit Union's NPS 6 points higher than Male customers.
Male
-34
Security Service Federal Credit Union's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
-28
Security Service Federal Credit Union's NPS was rated -28 by Female customers on Comparably.
29%
Promoters
14%
Passives
57%
Detractors
Security Service Federal Credit Union NPS by Ethnicity
Security Service Federal Credit Union's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -41 | Caucasian | -41 |
Hispanic or Latino 50 | Hispanic or Latino | 50 |
African American/Black -34 | African American/Black | -34 |
Security Service Federal Credit Union NPS by Age
Security Service Federal Credit Union's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
Security Service Federal Credit Union NPS by Usage
Security Service Federal Credit Union's NPS was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -100 | 1 to 2 Years | -100 |
2 to 5 Years -34 | 2 to 5 Years | -34 |
5 to 10 Years -13 | 5 to 10 Years | -13 |
Over 10 Years 0 | Over 10 Years | 0 |
Security Service Federal Credit Union NPS vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's NPS is rated right above PENFED Credit Union, and is preceded by Navy Federal Credit Union.
| COMPANY | NPS Score | |
|---|---|---|
| Frost Bank | 43 |
| Wells Fargo | 7 |
| USAA | 7 |
 | Navy Federal Credit Union | -24 |
| Security Service Federal Credit Union | -31 |
 | PENFED Credit Union | -48 |
Security Service Federal Credit Union Customer Reviews
Out of the 4 Security Service Federal Credit Union customer reviews 2 were positive and 2 were constructive. Security Service Federal Credit Union customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Security Service Federal Credit Union Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Security Service Federal Credit Union users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Security Service Federal Credit Union Customer Loyalty Score by Gender
Female customers rated Security Service Federal Credit Union's Customer Loyalty score 4% higher than Male customers.
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Male
70%
Yes
Female
74%
Yes
Security Service Federal Credit Union Customer Loyalty Score by Ethnicity
Security Service Federal Credit Union's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Security Service Federal Credit Union.
70
out of 100
Caucasian
78
out of 100
Hispanic or Latino
70
out of 100
African American/Black
Security Service Federal Credit Union Customer Loyalty Score by Age
Security Service Federal Credit Union's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
56-60 40% | 56-60 | 40% |
61-65 64% | 61-65 | 64% |
66+ 75% | 66+ | 75% |
Security Service Federal Credit Union Customer Loyalty Score by Usage
Security Service Federal Credit Union's Customer Loyalty score was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Security Service Federal Credit Union Customer Loyalty Score by Industry
Security Service Federal Credit Union's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
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Security Service Federal Credit Union Customer Loyalty vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's Customer Loyalty score is rated right above Wells Fargo, and is preceded by Navy Federal Credit Union.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Frost Bank | 91% |
| USAA | 87% |
| Navy Federal Credit Union | 85% |
| Security Service Federal Credit Union | 77% |
| Wells Fargo | 71% |
| PENFED Credit Union | 68% |
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Security Service Federal Credit Union Product Quality
2.7/5
Security Service Federal Credit Union has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Security Service Federal Credit Union Product Information
Security Service Federal Credit Union’s product quality score is a 2.7 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated Security Service Federal Credit Union's product the highest.
- Website
- http://www.ssfcu.org
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Security Service Federal Credit Union Product Quality
Security Service Federal Credit Union's Product Quality score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Security Service Federal Credit Union's products/services for Less than 1 Year.
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Ranked Security Service Federal Credit Union Product Quality the Highest
Ranked Security Service Federal Credit Union Product Quality the Lowest
Security Service Federal Credit Union Product Quality Score by Gender
Male customers rated Security Service Federal Credit Union's Product Quality score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
Security Service Federal Credit Union Product Quality Score by Ethnicity
Security Service Federal Credit Union's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
African American/Black 2 | African American/Black | 2 |
Security Service Federal Credit Union Product Quality Score by Age
Security Service Federal Credit Union's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 3 | 61-65 | 3 |
66+ 2.5 | 66+ | 2.5 |
Security Service Federal Credit Union Product Quality Score by Usage
Security Service Federal Credit Union's Product Quality score was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Security Service Federal Credit Union Product Quality Score by Industry
Security Service Federal Credit Union's Product Quality score was rated 4.6 stars by Banking and Financial Services industry customers.
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Security Service Federal Credit Union Product Quality vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's Product Quality score is rated right above Navy Federal Credit Union, and is preceded by USAA.
| COMPANY | Product Quality Score | |
|---|---|---|
| Frost Bank | 4/5 |
| Wells Fargo | 3.4/5 |
| USAA | 3.3/5 |
| Security Service Federal Credit Union | 2.7/5 |
| Navy Federal Credit Union | 2.6/5 |
| PENFED Credit Union | 2.2/5 |
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Security Service Federal Credit Union Pricing
Security Service Federal Credit Union ROI & Value For Money
2.7/5
Security Service Federal Credit Union has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Security Service Federal Credit Union Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into Security Service Federal Credit Union ROI
Security Service Federal Credit Union's ROI score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Security Service Federal Credit Union's products/services for Less than 1 Year.
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Ranked Security Service Federal Credit Union ROI the Highest
Ranked Security Service Federal Credit Union ROI the Lowest
Security Service Federal Credit Union ROI Score by Gender
Male customers rated Security Service Federal Credit Union's ROI score 0.1 stars higher than Female customers.
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Male
2.1/5
Female
2/5
Security Service Federal Credit Union ROI Score by Ethnicity
Security Service Federal Credit Union's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Hispanic or Latino 3.9 | Hispanic or Latino | 3.9 |
African American/Black 2 | African American/Black | 2 |
Security Service Federal Credit Union ROI Score by Age
Security Service Federal Credit Union's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.2 | 66+ | 2.2 |
Security Service Federal Credit Union ROI Score by Usage
Security Service Federal Credit Union's ROI score was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Security Service Federal Credit Union ROI Score by Industry
Security Service Federal Credit Union's ROI score was rated 4.1 stars by Banking and Financial Services industry customers.
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Security Service Federal Credit Union Pricing vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's ROI score is rated right above PENFED Credit Union, and is preceded by USAA.
| COMPANY | Pricing Score | |
|---|---|---|
| Frost Bank | 3.7/5 |
| Wells Fargo | 3.4/5 |
| USAA | 3.2/5 |
| Security Service Federal Credit Union | 2.7/5 |
| PENFED Credit Union | 2.7/5 |
| Navy Federal Credit Union | 2.6/5 |
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Security Service Federal Credit Union Customer Satisfaction (CSAT)
Security Service Federal Credit Union Customer Satisfaction (CSAT) Score
43 / 100
Security Service Federal Credit Union has an overall Customer Satisfaction score of 43 rated by its users and customers.
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Very Satisfied
33%
Satisfied
10%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
5%
Very Dissatisfied
45%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Security Service Federal Credit Union Customer Satisfaction
Security Service Federal Credit Union's Customer Satisfaction score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Security Service Federal Credit Union's products/services for Less than 1 Year.
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Ranked Security Service Federal Credit Union Customer Satisfaction the Highest
Ranked Security Service Federal Credit Union Customer Satisfaction the Lowest
Security Service Federal Credit Union Customer Satisfaction Score by Gender
Female customers rated Security Service Federal Credit Union's Customer Satisfaction score 2 points higher than Male customers.
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36 / 100
MaleVery Satisfied | 36% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 64% |
38 / 100
FemaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 15% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 8% | |
Very Dissatisfied | 54% |
Security Service Federal Credit Union Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Security Service Federal Credit Union's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
20%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Hispanic or Latino
Security Service Federal Credit Union's Customer Satisfaction (CSAT) score was rated 75% according to Hispanic or Latino users and customers.
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75 / 100
Very Satisfied
75%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
CSAT according to African American/Black
Security Service Federal Credit Union's Customer Satisfaction (CSAT) score was rated 34% according to African American/Black users and customers.
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34 / 100
Very Satisfied
34%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
33%
Security Service Federal Credit Union Customer Satisfaction Score by Age
Security Service Federal Credit Union's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 56-60 | 0% | |||||||||||||||
| 61-65 | 50% | |||||||||||||||
| 66+ | 40% |
Security Service Federal Credit Union Customer Satisfaction Score by Usage
Security Service Federal Credit Union's Customer Satisfaction score was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Security Service Federal Credit Union Customer Satisfaction Score by Industry
Security Service Federal Credit Union's Customer Satisfaction score was rated 100 points by Banking and Financial Services industry customers.
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"label": "Banking and Financial Services",
"groupId": 501,
"score": 100,
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"csatScore": 100,
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}Security Service Federal Credit Union Customer Satisfaction vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's Customer Satisfaction score is rated right above Navy Federal Credit Union, and is preceded by Wells Fargo.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Frost Bank | 76% |
| Wells Fargo | 60% |
| Security Service Federal Credit Union | 43% |
| Navy Federal Credit Union | 38% |
| USAA | 30% |
| PENFED Credit Union | 26% |
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Security Service Federal Credit Union Customer Service
2.8/5
Security Service Federal Credit Union has an overall Customer Service score of 2.8 out of 5 stars rated by its users and customers.
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About Security Service Federal Credit Union's Customer Service
Address
15000 IH 10 W., San Antonio, TX 78249
Website
http://www.ssfcu.org
Security Service Federal Credit Union's Social Links
Quick Insights into Security Service Federal Credit Union Customer Service
Security Service Federal Credit Union's Customer Service score was rated highest by customers from the Banking and Financial Services industry, and rated lowest by customers who have used Security Service Federal Credit Union's products/services for Less than 1 Year.
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Ranked Security Service Federal Credit Union Customer Service the Highest
Ranked Security Service Federal Credit Union Customer Service the Lowest
Security Service Federal Credit Union Customer Service Score by Gender
Male customers rated Security Service Federal Credit Union's Customer Service score 0.4 stars higher than Female customers.
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Male
2.4/5
Female
2/5
Security Service Federal Credit Union Customer Service Score by Ethnicity
Security Service Federal Credit Union's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by African American/Black customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
African American/Black 2 | African American/Black | 2 |
Security Service Federal Credit Union Customer Service Score by Age
Security Service Federal Credit Union's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 56-60.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
56-60 1.5 | 56-60 | 1.5 |
61-65 2.9 | 61-65 | 2.9 |
66+ 2.2 | 66+ | 2.2 |
Security Service Federal Credit Union Customer Service Score by Usage
Security Service Federal Credit Union's Customer Service score was rated the highest by customers who have used Security Service Federal Credit Union's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Security Service Federal Credit Union Customer Service Score by Industry
Security Service Federal Credit Union's Customer Service score was rated 4.1 stars by Banking and Financial Services industry customers.
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Security Service Federal Credit Union Customer Service vs. Competitors
Compared to its competitors, Security Service Federal Credit Union's Customer Service score is rated right above Navy Federal Credit Union, and is preceded by USAA.
| COMPANY | Customer Service Score | |
|---|---|---|
| Frost Bank | 4.1/5 |
| Wells Fargo | 3.5/5 |
| USAA | 3.3/5 |
| Security Service Federal Credit Union | 2.8/5 |
| Navy Federal Credit Union | 2.5/5 |
| PENFED Credit Union | 2.4/5 |
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Security Service Federal Credit Union as an Employer
4.3/5
Security Service Federal Credit Union has a 4.3/5 stars for its overall company culture rated by their employees
Consumer vs. Employees
Security Service Federal Credit Union scored a -31 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of Security Service Federal Credit Union would recommend the brand to a friend. ENPS measures how likely Security Service Federal Credit Union employees would recommend working at Security Service Federal Credit Union to a friend.
Net Promoter Score
-31
NPS Score
| 29% | Promoters |
|---|---|
| 11% | Passive |
| 60% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
