72
NPS
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Shine com
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About Shine com's Brand
Shine.com is India's most innovative and fastest growing recruitment portal. Among its major competitors, Shine com is ranked in 1st place for NPS while Monster is 2nd, and Indeed.com is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.4/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Shine com Ranking
- #1 / 3 of its competitors
Shine com NPS
Shine com's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Shine com's customers would recommend using the product based on a scale of -100 to 100.
Shine com Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Shine com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Sep 2025 33 | Sep 2025 | 33 |
Oct 2025 60 | Oct 2025 | 60 |
Nov 2025 67 | Nov 2025 | 67 |
Jan 2026 71 | Jan 2026 | 71 |
How Other Brands Compare
Shine com is ranked first for NPS among its competitors. Monster and Indeed.com come in second and third.
Shine com |  Indeed.com |  Monster | |
| Global Ranking | #- | #253 | #- |
| NPS | 72 | 3 | 20 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $86.63B | $47.33B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shine com NPS vs. Competitors
Compared to its competitors, Shine com's NPS is rated right above Monster.
| COMPANY | NPS Score | |
|---|---|---|
| Shine com | 72 |
| Monster | 20 |
| Indeed.com | 3 |
Shine com Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Shine com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Shine com Customer Loyalty vs. Competitors
Compared to its competitors, Shine com's Customer Loyalty score is rated right above Indeed.com.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shine com | 87% |
| Indeed.com | 78% |
| Monster | 76% |
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Shine com Product Quality
3.4/5
Shine com has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Shine com Product Information
Shine com’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Website
- http://shine.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Consumer Services
Shine com Product Quality vs. Competitors
Compared to its competitors, Shine com's Product Quality score is rated right above Indeed.com, and is preceded by Monster.
| COMPANY | Product Quality Score | |
|---|---|---|
| Monster | 3.7/5 |
| Shine com | 3.4/5 |
| Indeed.com | 3.3/5 |
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Shine com Pricing
Shine com ROI & Value For Money
3.6/5
Shine com has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
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Shine com Pricing vs. Competitors
Compared to its competitors, Shine com's ROI score is rated right above Indeed.com, and is preceded by Monster.
| COMPANY | Pricing Score | |
|---|---|---|
| Monster | 3.7/5 |
| Shine com | 3.6/5 |
| Indeed.com | 3.2/5 |
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Shine com Customer Satisfaction (CSAT)
Shine com Customer Satisfaction (CSAT) Score
80 / 100
Shine com has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
80%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Shine com Customer Satisfaction vs. Competitors
Compared to its competitors, Shine com's Customer Satisfaction score is rated right above Monster.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Shine com | 80% |
| Monster | 71% |
| Indeed.com | 58% |
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Shine com Customer Service
3.5/5
Shine com has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Shine com's Customer Service
Address
9th Floor, Tower C, UNITECH CYBER PARK, Durga Colony, Sector 39, 122001 India
Website
http://shine.com
Shine com's Social Links
Shine com Customer Service vs. Competitors
Compared to its competitors, Shine com's Customer Service score is rated right above Indeed.com, and is preceded by Monster.
| COMPANY | Customer Service Score | |
|---|---|---|
| Monster | 3.8/5 |
| Shine com | 3.5/5 |
| Indeed.com | 3.1/5 |
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Shine com as an Employer
4.5/5
Shine com has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shine com scored a 72 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Shine com would recommend the brand to a friend. ENPS measures how likely Shine com employees would recommend working at Shine com to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 76% | Promoters |
|---|---|
| 15% | Passive |
| 9% | Detractors |
