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NPS
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ShipFusion
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About ShipFusion's Brand
Shipfusion is committed to providing retailers with a unique fulfillment solution, supported by powerful software and top-level customer sup Among its major competitors, ShipFusion is ranked in 4th place for NPS while Shyp is 1st, and Prologis is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.8/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
ShipFusion Ranking
- #4 / 4 of its competitors
ShipFusion NPS
ShipFusion's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether ShipFusion's customers would recommend using the product based on a scale of -100 to 100.
ShipFusion Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
ShipFusion NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
Jul 2023 33 | Jul 2023 | 33 |
Dec 2024 0 | Dec 2024 | 0 |
How Other Brands Compare
ShipFusion is ranked #4 for NPS among its competitors. Shyp and Prologis come in first and second, with UPS coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShipFusion NPS vs. Competitors
Compared to its competitors, ShipFusion's NPS is rated right below UPS.
| COMPANY | NPS Score | |
|---|---|---|
 | Shyp | 100 |
 | Prologis | 34 |
 | UPS | 0 |
| ShipFusion | 0 |
ShipFusion Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of ShipFusion users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ShipFusion Customer Loyalty vs. Competitors
Compared to its competitors, ShipFusion's Customer Loyalty score is rated right below UPS.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Shyp | 100% |
| Prologis | 85% |
| UPS | 71% |
| ShipFusion | 55% |
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ShipFusion Product Quality
2.8/5
ShipFusion has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
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ShipFusion Product Information
ShipFusion serves markets in the United States and Canada. ShipFusion supports Web devices and offers products for small, medium, and large sized businesses.
ShipFusion’s product quality score is a 2.8 out of 5 as rated by its users and customers.
- Website
- http://shipfusion.com
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Ecommerce and Marketplaces
SaaS
Travel
Languages Supported
English
Product Type
eCommerce Software
Inventory Management Software
Order Management Software
Logistics Software
Shipping Software
ShipFusion Product Quality vs. Competitors
Compared to its competitors, ShipFusion's Product Quality score is rated right below UPS.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shyp | 5/5 |
| Prologis | 4.1/5 |
| UPS | 3.1/5 |
| ShipFusion | 2.8/5 |
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ShipFusion Pricing
ShipFusion ROI & Value For Money
3.1/5
ShipFusion has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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ShipFusion Pricing Plans
ShipFusion has a pricing structure that accommodates small, medium, and large businesses. Starting from $100/month, ShipFusion uses a subscription model.
Who Uses ShipFusion?
Small Businesses
Medium Businesses
Large Enterprises
ShipFusion Pricing vs. Competitors
Compared to its competitors, ShipFusion's ROI score is rated right above UPS, and is preceded by Prologis.
| COMPANY | Pricing Score | |
|---|---|---|
| Shyp | 5/5 |
| Prologis | 4.2/5 |
| ShipFusion | 3.1/5 |
| UPS | 3/5 |
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ShipFusion Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ShipFusion Customer Satisfaction vs. Competitors
Compared to its competitors, ShipFusion's Customer Satisfaction score is rated right below Shyp.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Prologis | 79% |
| UPS | 53% |
| Shyp | 0% |
| ShipFusion | 0% |
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ShipFusion Customer Service
3/5
ShipFusion has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About ShipFusion's Customer Service
Address
Canada
Website
http://shipfusion.com
ShipFusion Customer Service vs. Competitors
Compared to its competitors, ShipFusion's Customer Service score is rated right below UPS.
| COMPANY | Customer Service Score | |
|---|---|---|
| Shyp | 5/5 |
| Prologis | 4.3/5 |
| UPS | 3/5 |
| ShipFusion | 3/5 |
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ShipFusion as an Employer
4.7/5
ShipFusion has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ShipFusion scored a 0 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of ShipFusion would recommend the brand to a friend. ENPS measures how likely ShipFusion employees would recommend working at ShipFusion to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
