60
NPS
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ShipHero
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About ShipHero's Brand
Making Fulfillment & Inventory Management Easy Among its major competitors, ShipHero is ranked in 1st place for NPS while Shippo is 2nd, and Solver is 3rd.
Brand at a Glance
4.3/5
Product Quality
4.2/5
Pricing
3.7/5
Customer Service
ShipHero Ranking
- #1 / 4 of its competitors
ShipHero NPS
ShipHero's Net Promoter Score (NPS) is a 60 with 73% Promoters, 14% Passives, and 13% Detractors. Net Promoter Score tracks whether ShipHero's customers would recommend using the product based on a scale of -100 to 100.
ShipHero Overall NPS
| 73% | Promoters |
|---|---|
| 14% | Passives |
| 13% | Detractors |
ShipHero NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 60 | Aug 2020 | 60 |
How Other Brands Compare
ShipHero is ranked first for NPS among its competitors. Shippo and Solver come in second and third, with Virtustream coming in at #4.
ShipHero |  Shippo |  Solver |  Virtustream | |
| Global Ranking | #- | #758 | #- | #- |
| NPS | 60 | 42 | -45 | -100 |
| Valuation Updated every 24 hours for public companies | - | $200.00M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ShipHero NPS by Usage
ShipHero's NPS was rated 45 points by customers who have used ShipHero's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 45 | 1 to 2 Years | 45 |
ShipHero NPS vs. Competitors
Compared to its competitors, ShipHero's NPS is rated right above Shippo.
| COMPANY | NPS Score | |
|---|---|---|
| ShipHero | 60 |
| Shippo | 42 |
| Solver | -45 |
| Virtustream | -100 |
ShipHero Product Quality
4.3/5
ShipHero has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
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ShipHero Product Information
ShipHero serves markets in the United States. ShipHero supports iOS and Web devices and offers products for small, medium, and large sized businesses.
ShipHero’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://shiphero.com
- Company Size
- 1-10 Employees
Industry
Tech
Analytics
Mobile App
SaaS
Languages Supported
English
Product Type
Warehouse Management Software
Inventory Management Software
ShipHero Product Quality vs. Competitors
Compared to its competitors, ShipHero's Product Quality score is rated right above Shippo.
| COMPANY | Product Quality Score | |
|---|---|---|
| ShipHero | 4.3/5 |
| Shippo | 3.9/5 |
| Solver | 2.4/5 |
| Virtustream | 1.5/5 |
Unlock ShipHero Product Quality vs. Competitors Data
VS
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ShipHero Pricing
ShipHero ROI & Value For Money
4.2/5
ShipHero has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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ShipHero Pricing Plans
ShipHero has a pricing structure that accommodates small, medium, and large businesses. Starting from $499/month, ShipHero uses a subscription model and offers the following: 3PLs: $999/month - includes 5 users. and Enterprise+: $2,500/month - includes 5 users.. For the users that are not ready to commit yet, ShipHero also offers a free trial.
Who Uses ShipHero?
Small Businesses
Medium Businesses
Large Enterprises
ShipHero Pricing vs. Competitors
Compared to its competitors, ShipHero's ROI score is rated right above Shippo.
| COMPANY | Pricing Score | |
|---|---|---|
| ShipHero | 4.2/5 |
| Shippo | 4.1/5 |
| Solver | 2.2/5 |
| Virtustream | 1.5/5 |
Unlock ShipHero ROI vs. Competitors Data
VS
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ShipHero Customer Service
3.7/5
ShipHero has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About ShipHero's Customer Service
Address
55 W. Railroad Ave|Building 4, Garnerville, NY 10923
Website
http://shiphero.com
Phone Number
(187) 767-1601
ShipHero Customer Service vs. Competitors
Compared to its competitors, ShipHero's Customer Service score is rated right above Shippo.
| COMPANY | Customer Service Score | |
|---|---|---|
| ShipHero | 3.7/5 |
| Shippo | 3.3/5 |
| Solver | 2.2/5 |
| Virtustream | 1.5/5 |
Unlock ShipHero Customer Service vs. Competitors Data
VS
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