58
NPS
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Shortcut
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About Shortcut's Brand
Based in New York but fully distributed, Shortcut builds project management software that people actually want to use - ask any engineer how they feel about Jira. Thousands of the fastest-growing software companies use Shortcut to plan and build software, including Geckoboard, Glossier, Thirty Madison, Vanta, Daitaku, LaunchDarkly, and others. Among its major competitors, Shortcut is ranked in 2nd place for NPS while Roadmunk is 1st, and monday.com is 3rd.Their current valuation is $100.00M
Brand at a Glance
4.5/5
Product Quality
4.4/5
Pricing
5/5
Customer Service
Shortcut Ranking
- #1 / 4 of its competitors
Shortcut NPS
Shortcut's Net Promoter Score (NPS) is a 58 with 67% Promoters, 24% Passives, and 9% Detractors. Net Promoter Score tracks whether Shortcut's customers would recommend using the product based on a scale of -100 to 100.
Shortcut Overall NPS
| 67% | Promoters |
|---|---|
| 24% | Passives |
| 9% | Detractors |
Shortcut NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 57 | Aug 2020 | 57 |
How Other Brands Compare
Shortcut is ranked first for NPS among its competitors. Asana and Atlassian come in second and third, with Dtex Systems coming in at #4. Among those competitors, it is the third most valued company behind Atlassian.
Shortcut |  Atlassian |  Asana |  Dtex Systems | |
| Global Ranking | #- | #204 | #- | #- |
| NPS | 58 | 35 | 40 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $100.00M | $55.32B | $1.50B | $100.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Shortcut NPS by Usage
Shortcut's NPS was rated the highest by customers who have used Shortcut's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 57 | 1 to 2 Years | 57 |
2 to 5 Years 62 | 2 to 5 Years | 62 |
Shortcut NPS vs. Competitors
Compared to its competitors, Shortcut's NPS is rated right above monday.com, and is preceded by Roadmunk.
| COMPANY | NPS Score | |
|---|---|---|
 | Roadmunk | 62 |
| Shortcut | 58 |
 | monday.com | 49 |
| Asana | 40 |
| Atlassian | 35 |
 | Trello | 23 |
 | Wake | N/A |
| Dtex Systems | N/A |
Shortcut Product Quality
4.5/5
Shortcut has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Shortcut Product Information
Shortcut serves markets in the United States. Shortcut supports iOS and Web devices and offers products for small, medium, and large sized businesses.
Shortcut’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://shortcut.com
- Company Size
- 11-50 Employees
Industry
Tech
Enterprise
Productivity
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Project Management Software
Project Collaboration Software
Task Management Software
Visual Project Management Software
Bug Tracking Software
Agile Project Management Software
Product Lifecycle Management Software
Issue Tracking Software
IT Project Management Software
Shortcut Product Quality vs. Competitors
Compared to its competitors, Shortcut's Product Quality score is rated right above Trello.
| COMPANY | Product Quality Score | |
|---|---|---|
| Shortcut | 4.5/5 |
| Trello | 4.4/5 |
| monday.com | 4.3/5 |
| Roadmunk | 4.2/5 |
| Asana | 4.2/5 |
| Atlassian | 3.9/5 |
| Wake | N/A |
| Dtex Systems | N/A |
Unlock Shortcut Product Quality vs. Competitors Data
VS
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Shortcut Pricing
Shortcut ROI & Value For Money
4.4/5
Shortcut has a value for money and ROI score of 4.4 out of 5 stars rated by its users and customers.
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Shortcut Pricing Plans
Shortcut has a pricing structure that accommodates small, medium, and large businesses. Starting from $8.50/month, Shortcut uses a subscription model and offers the following: Billed annually:, Free (1 - 10 users): $0 per month, and Standard (11+ users): $8.50 per user per month.
Who Uses Shortcut?
Small Businesses
Medium Businesses
Large Enterprises
Shortcut Pricing vs. Competitors
Compared to its competitors, Shortcut's ROI score is rated right above Trello.
| COMPANY | Pricing Score | |
|---|---|---|
| Shortcut | 4.4/5 |
| Trello | 4.4/5 |
| Roadmunk | 4.3/5 |
| monday.com | 4.1/5 |
| Asana | 4/5 |
| Atlassian | 3.9/5 |
| Wake | N/A |
| Dtex Systems | N/A |
Unlock Shortcut ROI vs. Competitors Data
VS
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Shortcut Customer Service
5/5
Shortcut has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Shortcut's overall Customer Service score rated by its users and customers.
About Shortcut's Customer Service
Address
201 Allen St, York, NY 10002
Website
https://shortcut.com
Phone Number
5854240700
Shortcut's Social Links
Shortcut Customer Service vs. Competitors
Compared to its competitors, Shortcut's Customer Service score is rated right above monday.com, and is preceded by Roadmunk.
| COMPANY | Customer Service Score | |
|---|---|---|
| Roadmunk | 5/5 |
| Shortcut | 5/5 |
| monday.com | 4.1/5 |
| Asana | 4/5 |
| Atlassian | 4/5 |
| Trello | 3.8/5 |
| Wake | N/A |
| Dtex Systems | N/A |
Unlock Shortcut Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Shortcut Customer Service vs. Competitors data and gain insights into your customers today.
Shortcut as an Employer
4.1/5
Shortcut has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Shortcut scored a 58 for Net Promoter Score and a 52 for Employee Net Promoter Score. NPS gauges how likely a customer of Shortcut would recommend the brand to a friend. ENPS measures how likely Shortcut employees would recommend working at Shortcut to a friend.
Net Promoter Score
58
NPS Score
| 67% | Promoters |
|---|---|
| 24% | Passive |
| 9% | Detractors |
Employee Net Promoter Score
52
eNPS Score
| 62% | Promoters |
|---|---|
| 28% | Passive |
| 10% | Detractors |
