Sift NPS & Customer Reviews

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About Sift's Brand

Sift Science offers large-scale machine-learning technology services that help e-commerce businesses detect and fight fraud. Among its major competitors, Sift is ranked in 3rd place for NPS while Kount is 1st, and Informatica is 2nd.

Brand at a Glance

90%

Customer Loyalty

3.7/5

Product Quality

3.6/5

Pricing

3.8/5

Customer Service

Sift Ranking

^#2 / 4 of its competitors

Sift NPS

Sift's Net Promoter Score (NPS) is a 23 with 50% Promoters, 23% Passives, and 27% Detractors. Net Promoter Score tracks whether Sift's customers would recommend using the product based on a scale of -100 to 100.

Sift Overall NPS

NPS

50%	Promoters
23%	Passives
27%	Detractors

Sift NPS Trend

-100

-50

100

Summary	Date	Score
Dec 2020 67	Dec 2020	67
Nov 2021 68	Nov 2021	68
Apr 2022 71	Apr 2022	71
May 2022 60	May 2022	60
Jul 2022 45	Jul 2022	45
Sep 2022 36	Sep 2022	36
Jan 2023 38	Jan 2023	38
Feb 2023 36	Feb 2023	36
Jul 2023 31	Jul 2023	31
Sep 2023 25	Sep 2023	25
Feb 2024 20	Feb 2024	20
Nov 2024 24	Nov 2024	24

How Other Brands Compare

Sift is ranked second for NPS among its competitors. Kount and Western Union come in first and third, with Guardian Analytics coming in at #4.

	Sift	Western Union	Kount	Guardian Analytics
Global Ranking	#-	#148	#-	#-
NPS	23	-16	76	-
Social Sentiment Calculated by analyzing social media and other online mentions	-	Neutral	Neutral	-
Valuation Updated every 24 hours for public companies	-	$9.83B	$250.00M	$175.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Sift NPS vs. Competitors

Compared to its competitors, Sift's NPS is rated right above Feedzai, and is preceded by Informatica.

COMPANY		NPS Score
	Kount	76
	Informatica	33
	Sift	23
	Feedzai	6
	Simility	N/A
	Guardian Analytics	N/A
	NS8 Inc	N/A
	Western Union	-16

Sift Customer Loyalty

90%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

90% of Sift users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

90%

10%

Sift Customer Loyalty vs. Competitors

Compared to its competitors, Sift's Customer Loyalty score is rated right above Informatica.

COMPANY		Customer Loyalty Score
	Sift	90%
	Informatica	78%
	Feedzai	71%
	Western Union	70%
	Kount	55%
	Simility	N/A
	Guardian Analytics	N/A
	NS8 Inc	N/A

Unlock Sift Customer Loyalty vs. Competitors Data

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Sift Product Quality

3.7/5

Sift has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.

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Sift Product Information

Sift serves markets in the United States and Canada. Sift supports Web devices and offers products for small, medium, and large sized businesses.

Sift’s product quality score is a 3.7 out of 5 as rated by its users and customers.

Website: http://siftscience.com

Company Size: 51-200 Employees

Industry

Tech

AI, Big Data and Analytics

Big Data

Business Services

Ecommerce and Marketplaces

Enterprise

FinTech

Government & Legal

SaaS

Languages Supported

English

Product Type

Payment Management Software

Financial Fraud Detection Software

Big Data Software

Risk Management Software

Cloud Security Software

Predictive Analytics Software

Sift Product Quality vs. Competitors

Compared to its competitors, Sift's Product Quality score is rated right above Western Union, and is preceded by Informatica.

COMPANY		Product Quality Score
	Simility	5/5
	Kount	4.5/5
	Feedzai	4.1/5
	Informatica	3.9/5
	Sift	3.7/5
	Western Union	2.9/5
	Guardian Analytics	N/A
	NS8 Inc	N/A

Unlock Sift Product Quality vs. Competitors Data

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Sift Pricing

Sift ROI & Value For Money

3.6/5

Sift has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

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Sift Pricing Plans

Sift has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.06/month, Sift uses a subscription model. For the users that are not ready to commit yet, Sift also offers a free trial.

Who Uses Sift?

Small Businesses

Medium Businesses

Large Enterprises

Sift Pricing vs. Competitors

Compared to its competitors, Sift's ROI score is rated right above Western Union, and is preceded by Feedzai.

COMPANY		Pricing Score
	Simility	5/5
	Kount	4.6/5
	Informatica	4.1/5
	Feedzai	3.7/5
	Sift	3.6/5
	Western Union	2.9/5
	Guardian Analytics	N/A
	NS8 Inc	N/A

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Sift Customer Satisfaction (CSAT)

Sift Customer Satisfaction (CSAT) Score

50 / 100

Sift has an overall Customer Satisfaction score of 50 rated by its users and customers.

Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"

Very Satisfied	25%
Satisfied	25%
Neither Satisfied nor Dissatisfied	25%
Dissatisfied	0%
Very Dissatisfied	25%

Very Satisfied

25%

Satisfied

25%

Neither Satisfied nor Dissatisfied

25%

Dissatisfied

Very Dissatisfied

25%

What is Customer Satisfaction (CSAT) Score

Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.

Sift Customer Satisfaction vs. Competitors

Compared to its competitors, Sift's Customer Satisfaction score is rated right above Simility, and is preceded by Western Union.

COMPANY		Customer Satisfaction (CSAT) Score
	Kount	100%
	Informatica	69%
	Feedzai	67%
	Western Union	51%
	Sift	50%
	Simility	0%
	Guardian Analytics	0%
	NS8 Inc	0%

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Sift Customer Service

3.8/5

Sift has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.

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About Sift's Customer Service

Address

San Francisco, CA

Website

http://siftscience.com

Sift Customer Service vs. Competitors

Compared to its competitors, Sift's Customer Service score is rated right above Western Union, and is preceded by Feedzai.

COMPANY		Customer Service Score
	Simility	5/5
	Informatica	4.1/5
	Kount	4/5
	Feedzai	4/5
	Sift	3.8/5
	Western Union	2.9/5
	Guardian Analytics	N/A
	NS8 Inc	N/A

Unlock Sift Customer Service vs. Competitors Data

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Sift as an Employer

3.6/5

Sift has a 3.6/5 stars for its overall company culture rated by their employees

top

30%

CEO of Sift

Marc Olesen

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Sift scored a 23 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Sift would recommend the brand to a friend. ENPS measures how likely Sift employees would recommend working at Sift to a friend.

Net Promoter Score

NPS Score

50%	Promoters
23%	Passive
27%	Detractors

Employee Net Promoter Score

eNPS Score

23%	Promoters
54%	Passive
23%	Detractors

Global Ranking Snapshot

RANK			INDUSTRY
1	Costco	W. Craig Jelinek	Retail
2	Peloton	Barry McCarthy	Health and Wellness
3	Chick-fil-A	Dan Cathy	Food and Beverages
4	Netflix	Ted Sarandos	Media and Entertainment
5	Apple	Timothy Cook	Tech
6	Nike	John Donahoe	Fashion and Beauty
7	Target	Brian Cornell	Retail