6
NPS
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Feedzai
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About Feedzai's Brand
Feedzai develops and delivers a machine learning platform that helps businesses predict and detect fraud within paymet transactions. Among its major competitors, Feedzai is ranked in 7th place for NPS while InAuth is 1st, and Riskified is 2nd.Their current valuation is $60.00M
Brand at a Glance
71%
Customer Loyalty
4.1/5
Product Quality
3.7/5
Pricing
4/5
Customer Service
Feedzai Ranking
- #3 / 4 of its competitors
Feedzai NPS
Feedzai's Net Promoter Score (NPS) is a 6 with 50% Promoters, 6% Passives, and 44% Detractors. Net Promoter Score tracks whether Feedzai's customers would recommend using the product based on a scale of -100 to 100.
Feedzai Overall NPS
| 50% | Promoters |
|---|---|
| 6% | Passives |
| 44% | Detractors |
Feedzai NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 0 | Mar 2021 | 0 |
Oct 2021 33 | Oct 2021 | 33 |
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 0 | Jan 2022 | 0 |
Apr 2022 -17 | Apr 2022 | -17 |
May 2022 -29 | May 2022 | -29 |
Oct 2022 -13 | Oct 2022 | -13 |
Mar 2023 -22 | Mar 2023 | -22 |
Nov 2023 -30 | Nov 2023 | -30 |
Dec 2023 -36 | Dec 2023 | -36 |
Jan 2024 0 | Jan 2024 | 0 |
Aug 2025 6 | Aug 2025 | 6 |
How Other Brands Compare
Feedzai is ranked third for NPS among its competitors. SAS and IBM come in first and second, with Fiserv coming in at #4. Among those competitors, it is the lowest valued company behind IBM.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Feedzai Customer Loyalty
71%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
71% of Feedzai users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Feedzai Customer Loyalty vs. Competitors
Compared to its competitors, Feedzai's Customer Loyalty score is rated right above Riskified, and is preceded by Accertify.
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Feedzai Product Quality
4.1/5
Feedzai has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Feedzai Product Information
Feedzai’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- https://www.feedzai.com/
- Company Size
- 51-200 Employees
Industry
Tech
SaaS
Feedzai Product Quality vs. Competitors
Compared to its competitors, Feedzai's Product Quality score is rated right above InAuth, and is preceded by Riskified.
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Feedzai Pricing
Feedzai ROI & Value For Money
3.7/5
Feedzai has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Feedzai Pricing vs. Competitors
Compared to its competitors, Feedzai's ROI score is rated right above Sift, and is preceded by IBM.
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Feedzai Customer Satisfaction (CSAT)
Feedzai Customer Satisfaction (CSAT) Score
66 / 100
Feedzai has an overall Customer Satisfaction score of 66 rated by its users and customers.
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Very Satisfied
44%
Satisfied
22%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Feedzai Customer Satisfaction vs. Competitors
Compared to its competitors, Feedzai's Customer Satisfaction score is rated right above Sift, and is preceded by SAS.
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Feedzai Customer Service
4/5
Feedzai has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Feedzai's Customer Service
Address
1875 South Grant Street, Suite 710, San Mateo, CA 94402
Website
https://www.feedzai.com/
Feedzai Customer Service vs. Competitors
Compared to its competitors, Feedzai's Customer Service score is rated right above IBM, and is preceded by Riskified.
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Feedzai as an Employer
3.4/5
Feedzai has a 3.4/5 stars for its overall company culture rated by their employees
bottom
25%
Consumer vs. Employees
Feedzai scored a 6 for Net Promoter Score and a 15 for Employee Net Promoter Score. NPS gauges how likely a customer of Feedzai would recommend the brand to a friend. ENPS measures how likely Feedzai employees would recommend working at Feedzai to a friend.
Net Promoter Score
6
NPS Score
| 50% | Promoters |
|---|---|
| 6% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
15
eNPS Score
| 46% | Promoters |
|---|---|
| 23% | Passive |
| 31% | Detractors |
