61
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Riskified
Marketing or Exec? Claim Your Free Account
About Riskified's Brand
Riskified is an all-in-one eCommerce fraud prevention solution and chargeback protection service for high volume and enterprise merchants. Among its major competitors, Riskified is ranked in 1st place for NPS while Informatica is 2nd, and Visa is 3rd. Overall, Riskified has a neutral social sentiment, when analyzing social media channels and online mentions.
Brand at a Glance
68%
Customer Loyalty
4.4/5
Product Quality
4.1/5
Pricing
4.2/5
Customer Service
Riskified Ranking
- #1 / 4 of its competitors
Riskified NPS
Riskified's Net Promoter Score (NPS) is a 61 with 75% Promoters, 11% Passives, and 14% Detractors. Net Promoter Score tracks whether Riskified's customers would recommend using the product based on a scale of -100 to 100.
Riskified Overall NPS
| 75% | Promoters |
|---|---|
| 11% | Passives |
| 14% | Detractors |
Riskified NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 71 | Aug 2020 | 71 |
Aug 2021 72 | Aug 2021 | 72 |
Dec 2021 64 | Dec 2021 | 64 |
Dec 2023 60 | Dec 2023 | 60 |
Feb 2025 61 | Feb 2025 | 61 |
How Other Brands Compare
Riskified is ranked first for NPS among its competitors. Visa and Equifax come in second and third, with Forter coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Riskified NPS by Usage
Riskified's NPS was rated the highest by customers who have used Riskified's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 80 | Less than 1 Year | 80 |
2 to 5 Years 70 | 2 to 5 Years | 70 |
5 to 10 Years 87 | 5 to 10 Years | 87 |
Riskified NPS vs. Competitors
Compared to its competitors, Riskified's NPS is rated right above Informatica.
| COMPANY | NPS Score | |
|---|---|---|
| Riskified | 61 |
 | Informatica | 33 |
 | Visa | 32 |
 | Cardtronics | 12 |
 | Feedzai | 6 |
 | preCharge | N/A |
 | Equifax | -32 |
 | MaxMind | -34 |
 | Forter | -47 |
Riskified Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Riskified users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Riskified Customer Loyalty vs. Competitors
Compared to its competitors, Riskified's Customer Loyalty score is rated right above Cardtronics, and is preceded by Feedzai.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Visa | 84% |
| Forter | 83% |
| Informatica | 78% |
| Feedzai | 71% |
| Riskified | 68% |
| Cardtronics | 65% |
| Equifax | 62% |
| MaxMind | 55% |
| preCharge | N/A |
Unlock Riskified Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Riskified Customer Loyalty vs. Competitors data and gain insights into your customers today.
Riskified Product Quality
4.4/5
Riskified has an overall Product Quality score of 4.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Riskified's overall Product Quality score rated by its users and customers.
Riskified Product Information
Riskified serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, Latin America, Germany, Brazil, and Mexico. Riskified supports Web devices and offers products for small, medium, and large sized businesses.
Riskified’s product quality score is a 4.4 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Riskified's product the highest. Reviewers from the Luxury Goods and Jewelry industry rated Riskified the lowest at 3.
- Website
- http://www.riskified.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Enterprise
FinTech
Languages Supported
English
Product Type
Financial Fraud Detection Software
Quick Insights into Riskified Product Quality
Riskified's Product Quality score was rated highest by customers from the Tech industry, and rated lowest by customers from the Luxury Goods and Jewelry industry.
Sign Up to unlock insights into how customers have ranked Riskified's Product Quality.
Ranked Riskified Product Quality the Highest
Ranked Riskified Product Quality the Lowest
Riskified Product Quality Score by Usage
Riskified's Product Quality score was rated 4.6 stars by customers who have used Riskified's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Riskified Product Quality Score by Industry
Riskified's Product Quality score was rated the highest by Tech industry customers, and the lowest by Luxury Goods and Jewelry industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Riskified Product Quality vs. Competitors
Compared to its competitors, Riskified's Product Quality score is rated right above Visa.
| COMPANY | Product Quality Score | |
|---|---|---|
| Riskified | 4.4/5 |
| Visa | 4.1/5 |
| Feedzai | 4.1/5 |
| Informatica | 3.9/5 |
| Cardtronics | 3.4/5 |
| MaxMind | 3/5 |
| Forter | 2.7/5 |
| Equifax | 2.4/5 |
| preCharge | N/A |
Unlock Riskified Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Riskified Product Quality vs. Competitors data and gain insights into your customers today.
Riskified Pricing
Riskified ROI & Value For Money
4.1/5
Riskified has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Riskified's overall ROI score rated by its users and customers.
Riskified Pricing Plans
Riskified has a pricing structure that accommodates small, medium, and large businesses. Starting from $0.01/month, Riskified uses a subscription model. For the users that are not ready to commit yet, Riskified also offers a free trial.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Who Uses Riskified?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Riskified ROI
Riskified's ROI score was rated highest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Riskified's ROI score.
Ranked Riskified ROI the Highest
Riskified ROI Score by Industry
Riskified's ROI score was rated 4.3 stars by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Riskified Pricing vs. Competitors
Compared to its competitors, Riskified's ROI score is rated right above Visa, and is preceded by Informatica.
| COMPANY | Pricing Score | |
|---|---|---|
| Informatica | 4.1/5 |
| Riskified | 4.1/5 |
| Visa | 3.9/5 |
| Feedzai | 3.7/5 |
| Cardtronics | 3.5/5 |
| MaxMind | 3.3/5 |
| Forter | 2.8/5 |
| Equifax | 2.4/5 |
| preCharge | N/A |
Unlock Riskified ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Riskified ROI vs. Competitors data and gain insights into your customers today.
Riskified Customer Satisfaction (CSAT)
Riskified Customer Satisfaction (CSAT) Score
100 / 100
Riskified has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Riskified Customer Satisfaction vs. Competitors
Compared to its competitors, Riskified's Customer Satisfaction score is rated right above Visa.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Riskified | 100% |
| Visa | 82% |
| Informatica | 69% |
| Cardtronics | 67% |
| Feedzai | 67% |
| MaxMind | 67% |
| Forter | 50% |
| Equifax | 37% |
| preCharge | 0% |
Unlock Riskified Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Riskified Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Riskified Customer Service
4.2/5
Riskified has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Riskified's overall Customer Service score rated by its users and customers.
About Riskified's Customer Service
Address
30 Kalischer St., Tell, TX 61999
Website
http://www.riskified.com/
Phone Number
1(855)622-5868
Riskified Customer Service vs. Competitors
Compared to its competitors, Riskified's Customer Service score is rated right above Informatica.
| COMPANY | Customer Service Score | |
|---|---|---|
| Riskified | 4.2/5 |
| Informatica | 4.1/5 |
| Feedzai | 4/5 |
| Visa | 4/5 |
| Cardtronics | 3.2/5 |
| Forter | 3/5 |
| MaxMind | 2.7/5 |
| Equifax | 2.4/5 |
| preCharge | N/A |
Unlock Riskified Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Riskified Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Riskified scored a 61 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Riskified would recommend the brand to a friend. ENPS measures how likely Riskified employees would recommend working at Riskified to a friend.
Net Promoter Score
61
NPS Score
| 75% | Promoters |
|---|---|
| 11% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 60% | Promoters |
|---|---|
| 0% | Passive |
| 40% | Detractors |
