100
NPS
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InAuth
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About InAuth's Brand
InAuth offers mobile authentication and anti-fraud solutions for financial institutions and the mobile transaction market. Among its major competitors, InAuth is ranked in 1st place for NPS while Mastercard is 2nd, and Feedzai is 3rd.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
5/5
Pricing
5/5
Customer Service
InAuth Ranking
- #1 / 4 of its competitors
InAuth NPS
InAuth's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether InAuth's customers would recommend using the product based on a scale of -100 to 100.
InAuth Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
InAuth NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
How Other Brands Compare
InAuth is ranked first for NPS among its competitors. Mastercard and Feedzai come in second and third, with Pulse Secure coming in at #4.
InAuth |  Mastercard |  Feedzai |  Pulse Secure | |
| Global Ranking | #- | #88 | #- | #- |
| NPS | 100 | 27 | 6 | -11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $350.76B | $60.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
InAuth NPS vs. Competitors
Compared to its competitors, InAuth's NPS is rated right above Mastercard.
| COMPANY | NPS Score | |
|---|---|---|
| InAuth | 100 |
| Mastercard | 27 |
| Feedzai | 6 |
| Pulse Secure | -11 |
 | Broadview Networks | -100 |
 | mSIGNIA | -100 |
 | iovation | -100 |
 | ThreatMetrix | -100 |
InAuth Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of InAuth users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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InAuth Customer Loyalty vs. Competitors
Compared to its competitors, InAuth's Customer Loyalty score is rated right above Broadview Networks.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| InAuth | 100% |
| Broadview Networks | 100% |
| mSIGNIA | 100% |
| Mastercard | 78% |
| Pulse Secure | 72% |
| Feedzai | 71% |
| iovation | N/A |
| ThreatMetrix | N/A |
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InAuth Product Quality
4/5
InAuth has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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InAuth Product Information
InAuth’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.inauth.com
- Company Size
- 51-200 Employees
Industry
Tech
Ecommerce and Marketplaces
Mobile App
SaaS
InAuth Product Quality vs. Competitors
Compared to its competitors, InAuth's Product Quality score is rated right above Mastercard, and is preceded by Feedzai.
| COMPANY | Product Quality Score | |
|---|---|---|
| Feedzai | 4.1/5 |
| InAuth | 4/5 |
| Mastercard | 4/5 |
| Pulse Secure | 3.6/5 |
| Broadview Networks | 2/5 |
| mSIGNIA | 1.5/5 |
| ThreatMetrix | 1.5/5 |
| iovation | N/A |
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InAuth Pricing
InAuth ROI & Value For Money
5/5
InAuth has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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InAuth Pricing vs. Competitors
Compared to its competitors, InAuth's ROI score is rated right above mSIGNIA.
| COMPANY | Pricing Score | |
|---|---|---|
| InAuth | 5/5 |
| mSIGNIA | 4.5/5 |
| ThreatMetrix | 4.5/5 |
| Mastercard | 3.9/5 |
| Feedzai | 3.7/5 |
| Pulse Secure | 3.2/5 |
| Broadview Networks | 1.5/5 |
| iovation | N/A |
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InAuth Customer Service
5/5
InAuth has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About InAuth's Customer Service
Address
615 Hampton Drive, C101, Venice, CA
Website
http://www.inauth.com
InAuth Customer Service vs. Competitors
Compared to its competitors, InAuth's Customer Service score is rated right above ThreatMetrix.
| COMPANY | Customer Service Score | |
|---|---|---|
| InAuth | 5/5 |
| ThreatMetrix | 4.5/5 |
| Feedzai | 4/5 |
| Mastercard | 3.9/5 |
| Pulse Secure | 2.9/5 |
| mSIGNIA | 1.5/5 |
| Broadview Networks | 1.5/5 |
| iovation | N/A |
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InAuth as an Employer
4.6/5
InAuth has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
InAuth scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of InAuth would recommend the brand to a friend. ENPS measures how likely InAuth employees would recommend working at InAuth to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
