-25
NPS
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Signal AI
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About Signal AI's Brand
We're on a mission to change the way businesses make decisions with our cutting edge AI technology. To achieve that, we’re looking for more world-class talent to join our open and unconventional workplace. Our inclusive environment welcomes skills and experiences from diverse backgrounds, and defines who we are. Among its major competitors, Signal AI is ranked in 3rd place for NPS while Dataminr is 1st, and Cision is 2nd.
Brand at a Glance
4.5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Signal AI Ranking
- #3 / 4 of its competitors
Signal AI NPS
Signal AI's Net Promoter Score (NPS) is a -25 with 25% Promoters, 25% Passives, and 50% Detractors. Net Promoter Score tracks whether Signal AI's customers would recommend using the product based on a scale of -100 to 100.
Signal AI Overall NPS
| 25% | Promoters |
|---|---|
| 25% | Passives |
| 50% | Detractors |
Signal AI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 0 | Aug 2020 | 0 |
Sep 2024 -25 | Sep 2024 | -25 |
How Other Brands Compare
Signal AI is ranked third for NPS among its competitors. Dataminr and Cision come in first and second, with Meltwater coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Signal AI Product Quality
4.5/5
Signal AI has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
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Signal AI Product Information
Signal AI’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- https://www.signal-ai.com
- Company Size
- 51-200 Employees
Industry
Tech
AI, Big Data and Analytics
SaaS
Signal AI Product Quality vs. Competitors
Compared to its competitors, Signal AI's Product Quality score is rated right above Dataminr.
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VS
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Signal AI Pricing
Signal AI ROI & Value For Money
5/5
Signal AI has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Signal AI Pricing vs. Competitors
Compared to its competitors, Signal AI's ROI score is rated right above Dataminr.
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VS
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Signal AI Customer Satisfaction (CSAT)
Signal AI Customer Satisfaction (CSAT) Score
100 / 100
Signal AI has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Signal AI Customer Satisfaction vs. Competitors
Compared to its competitors, Signal AI's Customer Satisfaction score is rated right above Dataminr.
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Signal AI Customer Service
5/5
Signal AI has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Signal AI's Customer Service
Address
443 Park Ave S, New York City, NY 10016
Website
https://www.signal-ai.com
Signal AI's Social Links
Signal AI Customer Service vs. Competitors
Compared to its competitors, Signal AI's Customer Service score is rated right above Dataminr.
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VS
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Signal AI as an Employer
4.7/5
Signal AI has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Signal AI scored a -25 for Net Promoter Score and a 86 for Employee Net Promoter Score. NPS gauges how likely a customer of Signal AI would recommend the brand to a friend. ENPS measures how likely Signal AI employees would recommend working at Signal AI to a friend.
Net Promoter Score
-25
NPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
86
eNPS Score
| 86% | Promoters |
|---|---|
| 14% | Passive |
| 0% | Detractors |
