0
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Singapore Post
Marketing or Exec? Claim Your Free Account
About Singapore Post's Brand
Provider of postal services. The company provides postal, logistics, mail, electronic printing, despatching, collecting, sorting, transporting and distributing services. It also offers electronic post hybrid mail service which integrates electronic data communication with traditional mail. Among its major competitors, Singapore Post is ranked in 4th place for NPS while FedEx is 1st, and Singtel is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Singapore Post Ranking
- #4 / 4 of its competitors
Singapore Post NPS
Singapore Post's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Singapore Post's customers would recommend using the product based on a scale of -100 to 100.
Singapore Post Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Singapore Post NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 0 | Jul 2024 | 0 |
How Other Brands Compare
Singapore Post is ranked #4 for NPS among its competitors. FedEx and Singtel come in first and second, with Qoo10 coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Singapore Post NPS vs. Competitors
Compared to its competitors, Singapore Post's NPS is rated right above Dhl International, and is preceded by Qoo10.
| COMPANY | NPS Score | |
|---|---|---|
 | FedEx | 19 |
 | Singtel | 5 |
 | Qoo10 | 0 |
| Singapore Post | 0 |
 | Dhl International | -6 |
Singapore Post Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Singapore Post users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Singapore Post Customer Loyalty vs. Competitors
Compared to its competitors, Singapore Post's Customer Loyalty score is rated right above FedEx, and is preceded by Qoo10.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Qoo10 | 100% |
| Singapore Post | 100% |
| FedEx | 74% |
| Singtel | 56% |
| Dhl International | 47% |
Unlock Singapore Post Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Singapore Post Customer Loyalty vs. Competitors data and gain insights into your customers today.
Singapore Post Product Quality
5/5
Singapore Post has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Post's overall Product Quality score rated by its users and customers.
Singapore Post Product Information
Singapore Post’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- www.singpost.com
- Company Size
- 5,001-10,000 Employees
Singapore Post Product Quality vs. Competitors
Compared to its competitors, Singapore Post's Product Quality score is rated right above FedEx, and is preceded by Qoo10.
| COMPANY | Product Quality Score | |
|---|---|---|
| Qoo10 | 5/5 |
| Singapore Post | 5/5 |
| FedEx | 3.6/5 |
| Singtel | 3.6/5 |
| Dhl International | 3.1/5 |
Unlock Singapore Post Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Singapore Post Product Quality vs. Competitors data and gain insights into your customers today.
Singapore Post Pricing
Singapore Post ROI & Value For Money
4.5/5
Singapore Post has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Post's overall ROI score rated by its users and customers.
Singapore Post Pricing vs. Competitors
Compared to its competitors, Singapore Post's ROI score is rated right above Singtel, and is preceded by Qoo10.
| COMPANY | Pricing Score | |
|---|---|---|
| Qoo10 | 5/5 |
| Singapore Post | 4.5/5 |
| Singtel | 3.4/5 |
| FedEx | 3.4/5 |
| Dhl International | 2.9/5 |
Unlock Singapore Post ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Singapore Post ROI vs. Competitors data and gain insights into your customers today.
Singapore Post Customer Satisfaction (CSAT)
Singapore Post Customer Satisfaction (CSAT) Score
100 / 100
Singapore Post has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Singapore Post Customer Satisfaction vs. Competitors
Compared to its competitors, Singapore Post's Customer Satisfaction score is rated right above Dhl International, and is preceded by Qoo10.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Qoo10 | 100% |
| Singapore Post | 100% |
| Dhl International | 80% |
| Singtel | 77% |
| FedEx | 65% |
Unlock Singapore Post Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Singapore Post Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Singapore Post Customer Service
4.5/5
Singapore Post has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Singapore Post's overall Customer Service score rated by its users and customers.
About Singapore Post's Customer Service
Address
10 Eunos Road 8, Singapore, 408600
Website
www.singpost.com
Phone Number
7
Singapore Post Customer Service vs. Competitors
Compared to its competitors, Singapore Post's Customer Service score is rated right above Singtel, and is preceded by Qoo10.
| COMPANY | Customer Service Score | |
|---|---|---|
| Qoo10 | 5/5 |
| Singapore Post | 4.5/5 |
| Singtel | 3.5/5 |
| FedEx | 3.5/5 |
| Dhl International | 2.9/5 |
Unlock Singapore Post Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Singapore Post Customer Service vs. Competitors data and gain insights into your customers today.
