-50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Sittercity.com
Marketing or Exec? Claim Your Free Account
About Sittercity.com's Brand
Sittercity’s mission is to make child care finally work. We’re building technology that radically simplifies the way families connect with sitters they love. Among its major competitors, Sittercity.com is ranked in 3rd place for NPS while Tata is 1st, and GoPro is 2nd.Their current valuation is $135.00M
Brand at a Glance
52%
Customer Loyalty
2.1/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Sittercity.com Ranking
- #3 / 4 of its competitors
Sittercity.com NPS
Sittercity.com's Net Promoter Score (NPS) is a -50 with 21% Promoters, 8% Passives, and 71% Detractors. Net Promoter Score tracks whether Sittercity.com's customers would recommend using the product based on a scale of -100 to 100.
Sittercity.com Overall NPS
| 21% | Promoters |
|---|---|
| 8% | Passives |
| 71% | Detractors |
Sittercity.com NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -25 | Jun 2022 | -25 |
Aug 2022 -33 | Aug 2022 | -33 |
Oct 2022 -33 | Oct 2022 | -33 |
Nov 2022 -23 | Nov 2022 | -23 |
Jan 2023 -22 | Jan 2023 | -22 |
Mar 2023 -27 | Mar 2023 | -27 |
May 2023 -31 | May 2023 | -31 |
Jun 2023 -36 | Jun 2023 | -36 |
Sep 2023 -42 | Sep 2023 | -42 |
Oct 2023 -49 | Oct 2023 | -49 |
Nov 2023 -51 | Nov 2023 | -51 |
Feb 2024 -51 | Feb 2024 | -51 |
How Other Brands Compare
Sittercity.com is ranked third for NPS among its competitors. Tata and GoPro come in first and second, with Sitter Inc. coming in at #4. Among those competitors, it is the third most valued company behind GoPro.
Sittercity.com |  GoPro |  Tata |  Sitter Inc. | |
| Global Ranking | #- | #504 | #- | #- |
| NPS | -50 | 21 | 82 | -100 |
| Valuation Updated every 24 hours for public companies | $135.00M | $945.51M | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sittercity.com NPS by Gender
Sittercity.com's NPS was rated -100 by Female customers on Comparably.
Female
-100
Sittercity.com's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Male
N/A
Sittercity.com's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sittercity.com NPS vs. Competitors
Compared to its competitors, Sittercity.com's NPS is rated right above Sitter Inc., and is preceded by Lily Gulik.
| COMPANY | NPS Score | |
|---|---|---|
| Tata | 82 |
| GoPro | 21 |
 | Lily Gulik | N/A |
| Sittercity.com | -50 |
| Sitter Inc. | -100 |
Sittercity.com Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Sittercity.com users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sittercity.com Customer Loyalty Score by Gender
Sittercity.com's Customer Loyalty score was rated 25 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Sittercity.com.
Female
25%
Yes
Male
N/A
Yes
Sittercity.com Customer Loyalty vs. Competitors
Compared to its competitors, Sittercity.com's Customer Loyalty score is rated right above Lily Gulik, and is preceded by GoPro.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sitter Inc. | 100% |
| Tata | 87% |
| GoPro | 69% |
| Sittercity.com | 52% |
| Lily Gulik | N/A |
Unlock Sittercity.com Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sittercity.com Customer Loyalty vs. Competitors data and gain insights into your customers today.
Sittercity.com Product Quality
2.1/5
Sittercity.com has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Sittercity.com's overall Product Quality score rated by its users and customers.
Sittercity.com Product Information
Sittercity.com’s product quality score is a 2.1 out of 5 as rated by its users and customers.
- Website
- http://www.sittercity.com
- Company Size
- 11-50 Employees
Industry
Tech
Consumer Services
Quick Insights into Sittercity.com Product Quality
Sittercity.com's Product Quality score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Sittercity.com's Product Quality.
Ranked Sittercity.com Product Quality the Highest
Sittercity.com Product Quality Score by Gender
Sittercity.com's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Sittercity.com.
Female
1.5/5
Male
N/A
Sittercity.com Product Quality vs. Competitors
Compared to its competitors, Sittercity.com's Product Quality score is rated right above Sitter Inc., and is preceded by GoPro.
| COMPANY | Product Quality Score | |
|---|---|---|
| Tata | 4.5/5 |
| GoPro | 3.7/5 |
| Sittercity.com | 2.1/5 |
| Sitter Inc. | 1.5/5 |
| Lily Gulik | N/A |
Unlock Sittercity.com Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sittercity.com Product Quality vs. Competitors data and gain insights into your customers today.
Sittercity.com Pricing
Sittercity.com ROI & Value For Money
2.7/5
Sittercity.com has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Sittercity.com's overall ROI score rated by its users and customers.
Quick Insights into Sittercity.com ROI
Sittercity.com's ROI score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Sittercity.com's ROI score.
Ranked Sittercity.com ROI the Highest
Sittercity.com ROI Score by Gender
Sittercity.com's ROI score was rated 2.1 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Sittercity.com.
Female
2.1/5
Male
N/A
Sittercity.com Pricing vs. Competitors
Compared to its competitors, Sittercity.com's ROI score is rated right above Sitter Inc., and is preceded by GoPro.
| COMPANY | Pricing Score | |
|---|---|---|
| Tata | 4.6/5 |
| GoPro | 3.3/5 |
| Sittercity.com | 2.7/5 |
| Sitter Inc. | 1.5/5 |
| Lily Gulik | N/A |
Unlock Sittercity.com ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sittercity.com ROI vs. Competitors data and gain insights into your customers today.
Sittercity.com Customer Satisfaction (CSAT)
Sittercity.com Customer Satisfaction (CSAT) Score
36 / 100
Sittercity.com has an overall Customer Satisfaction score of 36 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
12%
Satisfied
24%
Neither Satisfied nor Dissatisfied
23%
Dissatisfied
0%
Very Dissatisfied
41%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sittercity.com Customer Satisfaction
Sittercity.com's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Sittercity.com's Customer Satisfaction.
Ranked Sittercity.com Customer Satisfaction the Highest
Sittercity.com Customer Satisfaction Score by Gender
Sittercity.com's Customer Satisfaction score was rated 0 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Sittercity.com.
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 0% | |
Very Dissatisfied | 83% |
Sittercity.com Customer Satisfaction vs. Competitors
Compared to its competitors, Sittercity.com's Customer Satisfaction score is rated right above Sitter Inc., and is preceded by GoPro.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Tata | 100% |
| GoPro | 70% |
| Sittercity.com | 35% |
| Sitter Inc. | 0% |
| Lily Gulik | 0% |
Unlock Sittercity.com Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sittercity.com Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Sittercity.com Customer Service
2.4/5
Sittercity.com has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Sittercity.com's overall Customer Service score rated by its users and customers.
About Sittercity.com's Customer Service
Address
20 W Kinzie St, 15th Floor, Chicago, IL
Website
http://www.sittercity.com
Phone Number
3122757992
Sittercity.com's Social Links
Quick Insights into Sittercity.com Customer Service
Sittercity.com's Customer Service score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked Sittercity.com's Customer Service score.
Ranked Sittercity.com Customer Service the Highest
Sittercity.com Customer Service Score by Gender
Sittercity.com's Customer Service score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Sittercity.com.
Female
1.5/5
Male
N/A
Sittercity.com Customer Service vs. Competitors
Compared to its competitors, Sittercity.com's Customer Service score is rated right above Sitter Inc., and is preceded by GoPro.
| COMPANY | Customer Service Score | |
|---|---|---|
| Tata | 4.3/5 |
| GoPro | 3.4/5 |
| Sittercity.com | 2.4/5 |
| Sitter Inc. | 1.5/5 |
| Lily Gulik | N/A |
Unlock Sittercity.com Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Sittercity.com Customer Service vs. Competitors data and gain insights into your customers today.
Sittercity.com as an Employer
3.3/5
Sittercity.com has a 3.3/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Sittercity.com scored a -50 for Net Promoter Score and a 8 for Employee Net Promoter Score. NPS gauges how likely a customer of Sittercity.com would recommend the brand to a friend. ENPS measures how likely Sittercity.com employees would recommend working at Sittercity.com to a friend.
Net Promoter Score
-50
NPS Score
| 21% | Promoters |
|---|---|
| 8% | Passive |
| 71% | Detractors |
Employee Net Promoter Score
8
eNPS Score
| 41% | Promoters |
|---|---|
| 26% | Passive |
| 33% | Detractors |
