-47
NPS
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Brand Page
Sleep Number Corporation
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About Sleep Number Corporation's Brand
This Sleep Number Facebook page is monitored and managed by Sleep Number employees. Please remember that the views and information Among its major competitors, Sleep Number Corporation is ranked in 5th place for NPS while Sealy is 1st, and Purple is 2nd.Their current market cap is $3.52B
Brand at a Glance
57%
Customer Loyalty
2.1/5
Product Quality
2.1/5
Pricing
1.9/5
Customer Service
Sleep Number Corporation CMO
Kevin Brown
Kevin Brown serves as the Senior Vice President, Chief Marketing Officer of Sleep Number by Select Comfort. Kevin started at Sleep Number by Select Comfort in February of 2014. Kevin currently resides in the Greater Minneapolis-St. Paul Area.
Sleep Number Corporation Ranking
- #2 / 4 of its competitors
Sleep Number Corporation NPS
Sleep Number Corporation's Net Promoter Score (NPS) is a -47 with 21% Promoters, 11% Passives, and 68% Detractors. Net Promoter Score tracks whether Sleep Number Corporation's customers would recommend using the product based on a scale of -100 to 100.
Sleep Number Corporation Overall NPS
| 21% | Promoters |
|---|---|
| 11% | Passives |
| 68% | Detractors |
Sleep Number Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -44 | Jan 2024 | -44 |
Feb 2024 -46 | Feb 2024 | -46 |
Mar 2024 -46 | Mar 2024 | -46 |
Apr 2024 -43 | Apr 2024 | -43 |
May 2024 -44 | May 2024 | -44 |
Jun 2024 -44 | Jun 2024 | -44 |
Jul 2024 -46 | Jul 2024 | -46 |
Dec 2024 -44 | Dec 2024 | -44 |
Jan 2025 -47 | Jan 2025 | -47 |
Mar 2025 -47 | Mar 2025 | -47 |
Nov 2025 -47 | Nov 2025 | -47 |
Jan 2026 -47 | Jan 2026 | -47 |
How Other Brands Compare
Sleep Number Corporation is ranked second for NPS among its competitors. Mattress Firm and Wayfair come in first and third, with Herman Miller coming in at #4. Among those competitors, it is the third most valued company behind Wayfair.
Sleep Number Corporation |  Herman Miller |  Wayfair |  Mattress Firm | |
| Global Ranking | #- | #325 | #- | #- |
| NPS | -47 | -62 | -51 | -34 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $3.52B | $2.48B | $21.31B | $7.38B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sleep Number Corporation NPS by Gender
Male customers rated Sleep Number Corporation's NPS 22 points higher than Female customers.
Male
-41
Sleep Number Corporation's NPS was rated -41 by Male customers on Comparably.
26%
Promoters
7%
Passives
67%
Detractors
Female
-63
Sleep Number Corporation's NPS was rated -63 by Female customers on Comparably.
12%
Promoters
13%
Passives
75%
Detractors
Sleep Number Corporation NPS by Ethnicity
Sleep Number Corporation's NPS was rated the highest by African American/Black customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -58 | Caucasian | -58 |
African American/Black -34 | African American/Black | -34 |
Other -75 | Other | -75 |
Sleep Number Corporation NPS by Age
Sleep Number Corporation's NPS was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
Sleep Number Corporation NPS by Usage
Sleep Number Corporation's NPS was rated the highest by customers who have used Sleep Number Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -55 | Less than 1 Year | -55 |
1 to 2 Years -60 | 1 to 2 Years | -60 |
2 to 5 Years -72 | 2 to 5 Years | -72 |
5 to 10 Years -40 | 5 to 10 Years | -40 |
Over 10 Years -45 | Over 10 Years | -45 |
Sleep Number Corporation NPS vs. Competitors
Compared to its competitors, Sleep Number Corporation's NPS is rated right above Wayfair, and is preceded by Mattress Firm.
| COMPANY | NPS Score | |
|---|---|---|
 | Sealy | 100 |
 | Purple | 43 |
 | Simmons Bedding Company | 0 |
 | Tempur-Pedic | N/A |
| Mattress Firm | -34 |
| Sleep Number Corporation | -47 |
| Wayfair | -51 |
| Herman Miller | -62 |
Sleep Number Corporation Customer Reviews
Out of the 11 Sleep Number Corporation customer reviews 4 were positive and 7 were constructive. Sleep Number Corporation customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sleep Number Corporation Customer Loyalty
57%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
57% of Sleep Number Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sleep Number Corporation Customer Loyalty Score by Gender
Female customers rated Sleep Number Corporation's Customer Loyalty score 13% higher than Male customers.
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Male
50%
Yes
Female
63%
Yes
Sleep Number Corporation Customer Loyalty Score by Ethnicity
Sleep Number Corporation's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Sleep Number Corporation.
58
out of 100
Caucasian
70
out of 100
African American/Black
33
out of 100
Other
Sleep Number Corporation Customer Loyalty Score by Age
Sleep Number Corporation's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 41-45.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 55% | 18-25 | 55% |
36-40 46% | 36-40 | 46% |
41-45 46% | 41-45 | 46% |
46-50 78% | 46-50 | 78% |
51-55 49% | 51-55 | 49% |
56-60 55% | 56-60 | 55% |
61-65 49% | 61-65 | 49% |
66+ 61% | 66+ | 61% |
Sleep Number Corporation Customer Loyalty Score by Usage
Sleep Number Corporation's Customer Loyalty score was rated the highest by customers who have used Sleep Number Corporation's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Sleep Number Corporation Customer Loyalty Score by Industry
Sleep Number Corporation's Customer Loyalty score was rated the highest by Aerospace and Aviation industry customers, and the lowest by Tech industry customers.
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Sleep Number Corporation Customer Loyalty vs. Competitors
Compared to its competitors, Sleep Number Corporation's Customer Loyalty score is rated right above Herman Miller, and is preceded by Mattress Firm.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Simmons Bedding Company | 100% |
| Purple | 80% |
| Wayfair | 61% |
| Mattress Firm | 57% |
| Sleep Number Corporation | 57% |
| Herman Miller | 47% |
| Sealy | N/A |
| Tempur-Pedic | N/A |
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Sleep Number Corporation Product Quality
2.1/5
Sleep Number Corporation has an overall Product Quality score of 2.1 out of 5 stars rated by its users and customers.
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Sleep Number Corporation Product Information
Sleep Number Corporation’s product quality score is a 2.1 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Sleep Number Corporation's product the highest. Reviewers from the Business and Consumer Services industry rated Sleep Number Corporation the lowest at 1.5.
- Website
- http://sleepnumber.com
- Company Size
- 1,001-5,000 Employees
Industry
Retail
Quick Insights into Sleep Number Corporation Product Quality
Sleep Number Corporation's Product Quality score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.
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Ranked Sleep Number Corporation Product Quality the Highest
Ranked Sleep Number Corporation Product Quality the Lowest
Sleep Number Corporation Product Quality Score by Gender
Male customers rated Sleep Number Corporation's Product Quality score 0.4 stars higher than Female customers.
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Male
2.2/5
Female
1.8/5
Sleep Number Corporation Product Quality Score by Ethnicity
Sleep Number Corporation's Product Quality score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2 | African American/Black | 2 |
Other 1.7 | Other | 1.7 |
Sleep Number Corporation Product Quality Score by Age
Sleep Number Corporation's Product Quality score was rated the highest by customers ages 18-25, and the lowest by customers ages 56-60.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 2.3 | 36-40 | 2.3 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.7 | 46-50 | 2.7 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.8 | 61-65 | 1.8 |
66+ 1.7 | 66+ | 1.7 |
Sleep Number Corporation Product Quality Score by Usage
Sleep Number Corporation's Product Quality score was rated the highest by customers who have used Sleep Number Corporation's products/services for Over 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sleep Number Corporation Product Quality Score by Industry
Sleep Number Corporation's Product Quality score was rated the highest by Retail industry customers, and the lowest by Education industry customers.
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Sleep Number Corporation Product Quality vs. Competitors
Compared to its competitors, Sleep Number Corporation's Product Quality score is rated right above Wayfair, and is preceded by Mattress Firm.
| COMPANY | Product Quality Score | |
|---|---|---|
| Purple | 3.9/5 |
| Simmons Bedding Company | 2.7/5 |
| Mattress Firm | 2.4/5 |
| Sleep Number Corporation | 2.1/5 |
| Wayfair | 1.9/5 |
| Herman Miller | 1.9/5 |
| Sealy | N/A |
| Tempur-Pedic | N/A |
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Sleep Number Corporation Pricing
Sleep Number Corporation ROI & Value For Money
2.1/5
Sleep Number Corporation has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Sleep Number Corporation Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry. The users from the Business and Consumer Services industry think that they had the lowest ROI from Sleep Number Corporation.
Quick Insights into Sleep Number Corporation ROI
Sleep Number Corporation's ROI score was rated highest by customers ages 18-25, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Sleep Number Corporation ROI the Highest
Ranked Sleep Number Corporation ROI the Lowest
Sleep Number Corporation ROI Score by Gender
Male customers rated Sleep Number Corporation's ROI score 0.5 stars higher than Female customers.
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Male
2.2/5
Female
1.7/5
Sleep Number Corporation ROI Score by Ethnicity
Sleep Number Corporation's ROI score was rated the highest by African American/Black customers, and the lowest by Other customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
African American/Black 2.6 | African American/Black | 2.6 |
Other 1.7 | Other | 1.7 |
Sleep Number Corporation ROI Score by Age
Sleep Number Corporation's ROI score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
36-40 2 | 36-40 | 2 |
41-45 2.6 | 41-45 | 2.6 |
46-50 2.2 | 46-50 | 2.2 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.8 | 66+ | 1.8 |
Sleep Number Corporation ROI Score by Usage
Sleep Number Corporation's ROI score was rated the highest by customers who have used Sleep Number Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sleep Number Corporation ROI Score by Industry
Sleep Number Corporation's ROI score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Sleep Number Corporation Pricing vs. Competitors
Compared to its competitors, Sleep Number Corporation's ROI score is rated right above Wayfair, and is preceded by Mattress Firm.
| COMPANY | Pricing Score | |
|---|---|---|
| Purple | 4/5 |
| Simmons Bedding Company | 2.7/5 |
| Mattress Firm | 2.3/5 |
| Sleep Number Corporation | 2.1/5 |
| Wayfair | 1.7/5 |
| Herman Miller | 1.6/5 |
| Sealy | N/A |
| Tempur-Pedic | N/A |
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Sleep Number Corporation Customer Satisfaction (CSAT)
Sleep Number Corporation Customer Satisfaction (CSAT) Score
27 / 100
Sleep Number Corporation has an overall Customer Satisfaction score of 27 rated by its users and customers.
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Very Satisfied
14%
Satisfied
13%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
11%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sleep Number Corporation Customer Satisfaction
Sleep Number Corporation's Customer Satisfaction score was rated highest by customers ages 18-25, and rated lowest by customers from the Education industry.
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Ranked Sleep Number Corporation Customer Satisfaction the Highest
Ranked Sleep Number Corporation Customer Satisfaction the Lowest
Sleep Number Corporation Customer Satisfaction Score by Gender
Male customers rated Sleep Number Corporation's Customer Satisfaction score 3 points higher than Female customers.
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26 / 100
MaleVery Satisfied | 17% | |
|---|---|---|
Satisfied | 9% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 57% |
23 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 4% | |
Dissatisfied | 5% | |
Very Dissatisfied | 68% |
Sleep Number Corporation Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sleep Number Corporation's Customer Satisfaction (CSAT) score was rated 24% according to Caucasian users and customers.
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24 / 100
Very Satisfied
12%
Satisfied
12%
Neither Satisfied nor Dissatisfied
2%
Dissatisfied
9%
Very Dissatisfied
65%
CSAT according to African American/Black
Sleep Number Corporation's Customer Satisfaction (CSAT) score was rated 33% according to African American/Black users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
CSAT according to Other
Sleep Number Corporation's Customer Satisfaction (CSAT) score was rated 13% according to Other users and customers.
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13 / 100
Very Satisfied
0%
Satisfied
13%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
63%
Sleep Number Corporation Customer Satisfaction Score by Age
Sleep Number Corporation's Customer Satisfaction score was rated the highest by customers ages 18-25, and the lowest by customers ages 61-65.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 100% | |||||||||||||||
| 36-40 | 40% | |||||||||||||||
| 41-45 | 25% | |||||||||||||||
| 46-50 | 33% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 56-60 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 17% |
Sleep Number Corporation Customer Satisfaction Score by Usage
Sleep Number Corporation's Customer Satisfaction score was rated the highest by customers who have used Sleep Number Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sleep Number Corporation Customer Satisfaction Score by Industry
Sleep Number Corporation's Customer Satisfaction score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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}Sleep Number Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, Sleep Number Corporation's Customer Satisfaction score is rated right above Wayfair, and is preceded by Mattress Firm.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Purple | 85% |
| Simmons Bedding Company | 50% |
| Mattress Firm | 35% |
| Sleep Number Corporation | 27% |
| Wayfair | 26% |
| Herman Miller | 19% |
| Sealy | 0% |
| Tempur-Pedic | 0% |
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Sleep Number Corporation Customer Service
1.9/5
Sleep Number Corporation has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
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About Sleep Number Corporation's Customer Service
Address
1001 Third Avenue South, Minneapolis, MN 55404
Website
http://sleepnumber.com
Phone Number
763-551-7000
Sleep Number Corporation's Social Links
Quick Insights into Sleep Number Corporation Customer Service
Sleep Number Corporation's Customer Service score was rated highest by customers ages 18-25, and rated lowest by Other customers.
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Ranked Sleep Number Corporation Customer Service the Highest
Ranked Sleep Number Corporation Customer Service the Lowest
Sleep Number Corporation Customer Service Score by Gender
Male customers rated Sleep Number Corporation's Customer Service score 0.4 stars higher than Female customers.
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Male
2/5
Female
1.6/5
Sleep Number Corporation Customer Service Score by Ethnicity
Sleep Number Corporation's Customer Service score was rated the highest by African American/Black customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Sleep Number Corporation.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
African American/Black 2 | African American/Black | 2 |
Other 1.5 | Other | 1.5 |
Sleep Number Corporation Customer Service Score by Age
Sleep Number Corporation's Customer Service score was rated the highest by customers ages 18-25, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 4.1 | 18-25 | 4.1 |
36-40 2.2 | 36-40 | 2.2 |
41-45 1.8 | 41-45 | 1.8 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.9 | 56-60 | 1.9 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Sleep Number Corporation Customer Service Score by Usage
Sleep Number Corporation's Customer Service score was rated the highest by customers who have used Sleep Number Corporation's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Sleep Number Corporation Customer Service Score by Industry
Sleep Number Corporation's Customer Service score was rated the highest by Retail industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Sleep Number Corporation Customer Service vs. Competitors
Compared to its competitors, Sleep Number Corporation's Customer Service score is rated right above Wayfair, and is preceded by Mattress Firm.
| COMPANY | Customer Service Score | |
|---|---|---|
| Simmons Bedding Company | 4.2/5 |
| Purple | 4.1/5 |
| Mattress Firm | 2.3/5 |
| Sleep Number Corporation | 1.9/5 |
| Wayfair | 1.7/5 |
| Herman Miller | 1.7/5 |
| Sealy | N/A |
| Tempur-Pedic | N/A |
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Sleep Number Corporation as an Employer
2.9/5
Sleep Number Corporation has a 2.9/5 stars for its overall company culture rated by their employees
bottom
30%
CEO of Sleep Number Corporation
In the Bottom 30% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sleep Number Corporation scored a -47 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Sleep Number Corporation would recommend the brand to a friend. ENPS measures how likely Sleep Number Corporation employees would recommend working at Sleep Number Corporation to a friend.
Net Promoter Score
-47
NPS Score
| 21% | Promoters |
|---|---|
| 11% | Passive |
| 68% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
