40
NPS
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Sloan Valve
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About Sloan Valve's Brand
Sloan Valve Among its major competitors, Sloan Valve is ranked in 1st place for NPS while Kohler is 2nd, and W.W. Grainger is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Sloan Valve CMO
Parthiv Amin
Parthiv Amin serves as the Chief Sales and Marketing Officer of Sloan. Parthiv started at Sloan in October of 2014. Parthiv currently resides in Greater Chicago Area.
Sloan Valve Ranking
- #1 / 4 of its competitors
Sloan Valve NPS
Sloan Valve's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Sloan Valve's customers would recommend using the product based on a scale of -100 to 100.
Sloan Valve Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Sloan Valve NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 100 | May 2021 | 100 |
Nov 2021 0 | Nov 2021 | 0 |
Jan 2022 33 | Jan 2022 | 33 |
Jan 2023 40 | Jan 2023 | 40 |
How Other Brands Compare
Sloan Valve is ranked first for NPS among its competitors. Kohler and W.W. Grainger come in second and third, with Moen coming in at #4.
Sloan Valve |  W.W. Grainger |  Kohler |  Moen | |
| Global Ranking | #- | #512 | #- | #- |
| NPS | 40 | 25 | 33 | -14 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $21.27B | $20.35B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sloan Valve NPS vs. Competitors
Compared to its competitors, Sloan Valve's NPS is rated right above Kohler.
| COMPANY | NPS Score | |
|---|---|---|
| Sloan Valve | 40 |
| Kohler | 33 |
| W.W. Grainger | 25 |
| Moen | -14 |
Sloan Valve Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sloan Valve users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sloan Valve Customer Loyalty vs. Competitors
Compared to its competitors, Sloan Valve's Customer Loyalty score is rated right above Kohler.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sloan Valve | 83% |
| Kohler | 80% |
| W.W. Grainger | 78% |
| Moen | 72% |
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Sloan Valve Product Quality
4.2/5
Sloan Valve has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Sloan Valve Product Information
Sloan Valve’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://www.sloan.com
- Company Size
- 5,001-10,000 Employees
Sloan Valve Product Quality vs. Competitors
Compared to its competitors, Sloan Valve's Product Quality score is rated right above Kohler.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sloan Valve | 4.2/5 |
| Kohler | 3.9/5 |
| W.W. Grainger | 3.9/5 |
| Moen | 3/5 |
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Sloan Valve Pricing
Sloan Valve ROI & Value For Money
3.8/5
Sloan Valve has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Sloan Valve Pricing vs. Competitors
Compared to its competitors, Sloan Valve's ROI score is rated right above Kohler.
| COMPANY | Pricing Score | |
|---|---|---|
| Sloan Valve | 3.8/5 |
| Kohler | 3.7/5 |
| W.W. Grainger | 3.7/5 |
| Moen | 3.1/5 |
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Sloan Valve Customer Satisfaction (CSAT)
Sloan Valve Customer Satisfaction (CSAT) Score
100 / 100
Sloan Valve has an overall Customer Satisfaction score of 100 rated by its users and customers.
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Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sloan Valve Customer Satisfaction vs. Competitors
Compared to its competitors, Sloan Valve's Customer Satisfaction score is rated right above W.W. Grainger.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sloan Valve | 100% |
| W.W. Grainger | 74% |
| Kohler | 73% |
| Moen | 37% |
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Sloan Valve Customer Service
3.8/5
Sloan Valve has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Sloan Valve's Customer Service
Website
https://www.sloan.com
Phone Number
+1 (800) 982-5839
Sloan Valve Customer Service vs. Competitors
Compared to its competitors, Sloan Valve's Customer Service score is rated right above Kohler, and is preceded by W.W. Grainger.
| COMPANY | Customer Service Score | |
|---|---|---|
| W.W. Grainger | 3.9/5 |
| Sloan Valve | 3.8/5 |
| Kohler | 3.8/5 |
| Moen | 3/5 |
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Sloan Valve as an Employer
4.1/5
Sloan Valve has a 4.1/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Sloan Valve scored a 40 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Sloan Valve would recommend the brand to a friend. ENPS measures how likely Sloan Valve employees would recommend working at Sloan Valve to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 30% | Promoters |
|---|---|
| 10% | Passive |
| 60% | Detractors |
