-14
NPS
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Moen
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About Moen's Brand
Among its major competitors, Moen is ranked in 6th place for NPS while Grohe is 1st, and Pfister is 2nd.
Brand at a Glance
72%
Customer Loyalty
3/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Moen Ranking
- #4 / 4 of its competitors
Moen NPS
Moen's Net Promoter Score (NPS) is a -14 with 38% Promoters, 10% Passives, and 52% Detractors. Net Promoter Score tracks whether Moen's customers would recommend using the product based on a scale of -100 to 100.
Moen Overall NPS
| 38% | Promoters |
|---|---|
| 10% | Passives |
| 52% | Detractors |
Moen NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 2 | Jun 2024 | 2 |
Jul 2024 6 | Jul 2024 | 6 |
Aug 2024 9 | Aug 2024 | 9 |
Oct 2024 5 | Oct 2024 | 5 |
Dec 2024 -4 | Dec 2024 | -4 |
Jan 2025 2 | Jan 2025 | 2 |
Feb 2025 -5 | Feb 2025 | -5 |
Mar 2025 -8 | Mar 2025 | -8 |
Apr 2025 -8 | Apr 2025 | -8 |
Jun 2025 -8 | Jun 2025 | -8 |
Oct 2025 -11 | Oct 2025 | -11 |
Nov 2025 -15 | Nov 2025 | -15 |
How Other Brands Compare
Moen is ranked #4 for NPS among its competitors. Kohler and The Home Depot come in first and second, with Lowe's Home Improvement coming in at third.
Moen |  The Home Depot |  Lowe's Home Improvement |  Kohler | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | -14 | 21 | -5 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | $20.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moen NPS by Gender
Male customers rated Moen's NPS 12 points higher than Female customers.
Male
-28
Moen's NPS was rated -28 by Male customers on Comparably.
36%
Promoters
0%
Passives
64%
Detractors
Female
-40
Moen's NPS was rated -40 by Female customers on Comparably.
20%
Promoters
20%
Passives
60%
Detractors
Moen NPS by Ethnicity
Moen's NPS was rated -25 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -25 | Caucasian | -25 |
Moen NPS by Age
Moen's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Moen NPS by Usage
Moen's NPS was rated the highest by customers who have used Moen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years 17 | 5 to 10 Years | 17 |
Over 10 Years -34 | Over 10 Years | -34 |
Moen NPS vs. Competitors
Compared to its competitors, Moen's NPS is rated right below Lowe's Home Improvement.
| COMPANY | NPS Score | |
|---|---|---|
 | Grohe | 100 |
 | Pfister | 40 |
| Kohler | 33 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
| Moen | -14 |
Moen Customer Reviews
Out of the 2 Moen customer reviews 1 was positive and 1 was constructive. Moen customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Moen Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Moen users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Moen Customer Loyalty Score by Gender
Female customers rated Moen's Customer Loyalty score 15% higher than Male customers.
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Male
67%
Yes
Female
82%
Yes
Moen Customer Loyalty Score by Ethnicity
Moen's Customer Loyalty score was rated 72% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Moen.
72
out of 100
Caucasian
Moen Customer Loyalty Score by Age
Moen's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 100% | 46-50 | 100% |
51-55 78% | 51-55 | 78% |
66+ 78% | 66+ | 78% |
Moen Customer Loyalty Score by Usage
Moen's Customer Loyalty score was rated the highest by customers who have used Moen's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Moen Customer Loyalty Score by Industry
Moen's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
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Moen Customer Loyalty vs. Competitors
Compared to its competitors, Moen's Customer Loyalty score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grohe | 100% |
| Pfister | 87% |
| The Home Depot | 81% |
| Kohler | 80% |
| Lowe's Home Improvement | 77% |
| Moen | 72% |
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Moen Product Quality
3/5
Moen has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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Moen Product Information
Moen’s product quality score is a 3 out of 5 as rated by its users and customers. Reviewers from the Education industry rated Moen's product the highest. Reviewers from the Aerospace and Aviation industry rated Moen the lowest at 1.5.
- Website
- http://moen.com
- Company Size
- 10,000+ Employees
Industry
Warehousing
Quick Insights into Moen Product Quality
Moen's Product Quality score was rated highest by customers ages 46-50, and rated lowest by customers from the Aerospace and Aviation industry.
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Ranked Moen Product Quality the Highest
Ranked Moen Product Quality the Lowest
Moen Product Quality Score by Gender
Male customers rated Moen's Product Quality score 0.2 stars higher than Female customers.
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Male
2.7/5
Female
2.5/5
Moen Product Quality Score by Ethnicity
Moen's Product Quality score was rated 2.8 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Moen Product Quality Score by Age
Moen's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 3.6 | 51-55 | 3.6 |
66+ 1.9 | 66+ | 1.9 |
Moen Product Quality Score by Usage
Moen's Product Quality score was rated the highest by customers who have used Moen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moen Product Quality Score by Industry
Moen's Product Quality score was rated the highest by Education industry customers, and the lowest by Aerospace and Aviation industry customers.
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Moen Product Quality vs. Competitors
Compared to its competitors, Moen's Product Quality score is rated right below Lowe's Home Improvement.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grohe | 5/5 |
| Kohler | 3.9/5 |
| The Home Depot | 3.6/5 |
| Pfister | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Moen | 3/5 |
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Moen Pricing
Moen ROI & Value For Money
3.1/5
Moen has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Moen Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Moen.
Quick Insights into Moen ROI
Moen's ROI score was rated highest by customers ages 46-50, and rated lowest by customers who have used Moen's products/services for 2 to 5 Years.
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Ranked Moen ROI the Highest
Ranked Moen ROI the Lowest
Moen ROI Score by Gender
Male customers rated Moen's ROI score 0.8 stars higher than Female customers.
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Male
3.2/5
Female
2.4/5
Moen ROI Score by Ethnicity
Moen's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Moen.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Moen ROI Score by Age
Moen's ROI score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 3.5 | 51-55 | 3.5 |
66+ 2.2 | 66+ | 2.2 |
Moen ROI Score by Usage
Moen's ROI score was rated the highest by customers who have used Moen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moen ROI Score by Industry
Moen's ROI score was rated the highest by Tech industry customers, and the lowest by Aerospace and Aviation industry customers.
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Moen Pricing vs. Competitors
Compared to its competitors, Moen's ROI score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Pricing Score | |
|---|---|---|
| Grohe | 4/5 |
| Kohler | 3.7/5 |
| The Home Depot | 3.6/5 |
| Moen | 3.1/5 |
| Lowe's Home Improvement | 3/5 |
| Pfister | 3/5 |
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Moen Customer Satisfaction (CSAT)
Moen Customer Satisfaction (CSAT) Score
36 / 100
Moen has an overall Customer Satisfaction score of 36 rated by its users and customers.
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Very Satisfied
24%
Satisfied
12%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
11%
Very Dissatisfied
37%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Moen Customer Satisfaction
Moen's Customer Satisfaction score was rated highest by customers ages 46-50, and rated lowest by customers from the Tech industry.
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Ranked Moen Customer Satisfaction the Highest
Ranked Moen Customer Satisfaction the Lowest
Moen Customer Satisfaction Score by Gender
Male customers rated Moen's Customer Satisfaction score 8 points higher than Female customers.
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28 / 100
MaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 45% |
20 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 10% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 60% |
Moen Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Moen's Customer Satisfaction (CSAT) score was rated 31% according to Caucasian users and customers.
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31 / 100
Very Satisfied
25%
Satisfied
6%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
19%
Very Dissatisfied
50%
Moen Customer Satisfaction Score by Age
Moen's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 67% | |||||||||||||||
| 51-55 | 50% | |||||||||||||||
| 66+ | 0% |
Moen Customer Satisfaction Score by Usage
Moen's Customer Satisfaction score was rated the highest by customers who have used Moen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moen Customer Satisfaction Score by Industry
Moen's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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{
"title": "Moen Customer Satisfaction Score by Industry",
"text": "Moen's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Moen's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Moen's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 34,
"stars": 0,
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"scoreClassName": "max",
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]
}Moen Customer Satisfaction vs. Competitors
Compared to its competitors, Moen's Customer Satisfaction score is rated right below Lowe's Home Improvement.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grohe | 100% |
| Pfister | 80% |
| Kohler | 73% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| Moen | 37% |
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Moen Customer Service
3/5
Moen has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Moen's Customer Service
Website
http://moen.com
Quick Insights into Moen Customer Service
Moen's Customer Service score was rated highest by customers ages 46-50, and rated lowest by customers who have used Moen's products/services for 2 to 5 Years.
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Ranked Moen Customer Service the Highest
Ranked Moen Customer Service the Lowest
Moen Customer Service Score by Gender
Female customers rated Moen's Customer Service score 0.1 stars higher than Male customers.
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Male
2.7/5
Female
2.8/5
Moen Customer Service Score by Ethnicity
Moen's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Moen Customer Service Score by Age
Moen's Customer Service score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 5 | 46-50 | 5 |
51-55 3.5 | 51-55 | 3.5 |
66+ 1.6 | 66+ | 1.6 |
Moen Customer Service Score by Usage
Moen's Customer Service score was rated the highest by customers who have used Moen's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
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Moen Customer Service Score by Industry
Moen's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
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Moen Customer Service vs. Competitors
Compared to its competitors, Moen's Customer Service score is rated right above Lowe's Home Improvement, and is preceded by Pfister.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grohe | 4.5/5 |
| Kohler | 3.8/5 |
| The Home Depot | 3.6/5 |
| Pfister | 3.4/5 |
| Moen | 3/5 |
| Lowe's Home Improvement | 2.9/5 |
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Moen as an Employer
Consumer vs. Employees
Moen scored a -14 for Net Promoter Score and a -32 for Employee Net Promoter Score. NPS gauges how likely a customer of Moen would recommend the brand to a friend. ENPS measures how likely Moen employees would recommend working at Moen to a friend.
Net Promoter Score
-14
NPS Score
| 38% | Promoters |
|---|---|
| 10% | Passive |
| 52% | Detractors |
Employee Net Promoter Score
-32
eNPS Score
| 26% | Promoters |
|---|---|
| 16% | Passive |
| 58% | Detractors |
