40
NPS
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Pfister
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About Pfister's Brand
A manufacturer of bathroom and lavatory faucets, shower systems, showerheads, and accessories. Among its major competitors, Pfister is ranked in 2nd place for NPS while Grohe is 1st, and Kohler is 3rd.
Brand at a Glance
87%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
3.4/5
Customer Service
Pfister Ranking
- #1 / 4 of its competitors
Pfister NPS
Pfister's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Pfister's customers would recommend using the product based on a scale of -100 to 100.
Pfister Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Pfister NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Mar 2022 50 | Mar 2022 | 50 |
Jun 2022 66 | Jun 2022 | 66 |
Jan 2023 25 | Jan 2023 | 25 |
Feb 2023 40 | Feb 2023 | 40 |
How Other Brands Compare
Pfister is ranked first for NPS among its competitors. Kohler and The Home Depot come in second and third, with Lowe's Home Improvement coming in at #4.
Pfister |  The Home Depot |  Lowe's Home Improvement |  Kohler | |
| Global Ranking | #- | #86 | #128 | #- |
| NPS | 40 | 21 | -5 | 33 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $301.06B | $136.70B | $20.35B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Pfister NPS vs. Competitors
Compared to its competitors, Pfister's NPS is rated right above Kohler, and is preceded by Grohe.
| COMPANY | NPS Score | |
|---|---|---|
 | Grohe | 100 |
| Pfister | 40 |
| Kohler | 33 |
| The Home Depot | 21 |
| Lowe's Home Improvement | -5 |
 | Moen | -14 |
Pfister Customer Reviews
Out of the 2 Pfister customer reviews 2 were positive and 0 were constructive. Pfister customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Pfister Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Pfister users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Pfister Customer Loyalty vs. Competitors
Compared to its competitors, Pfister's Customer Loyalty score is rated right above The Home Depot, and is preceded by Grohe.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Grohe | 100% |
| Pfister | 87% |
| The Home Depot | 81% |
| Kohler | 80% |
| Lowe's Home Improvement | 77% |
| Moen | 72% |
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Pfister Product Quality
3.5/5
Pfister has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Pfister Product Information
Pfister’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Hardware and Devices
Pfister Product Quality vs. Competitors
Compared to its competitors, Pfister's Product Quality score is rated right above Lowe's Home Improvement, and is preceded by The Home Depot.
| COMPANY | Product Quality Score | |
|---|---|---|
| Grohe | 5/5 |
| Kohler | 3.9/5 |
| The Home Depot | 3.6/5 |
| Pfister | 3.5/5 |
| Lowe's Home Improvement | 3.1/5 |
| Moen | 3/5 |
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Pfister Pricing
Pfister ROI & Value For Money
3/5
Pfister has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Pfister Pricing vs. Competitors
Compared to its competitors, Pfister's ROI score is rated right below Lowe's Home Improvement.
| COMPANY | Pricing Score | |
|---|---|---|
| Grohe | 4/5 |
| Kohler | 3.7/5 |
| The Home Depot | 3.6/5 |
| Moen | 3.1/5 |
| Lowe's Home Improvement | 3/5 |
| Pfister | 3/5 |
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Pfister Customer Satisfaction (CSAT)
Pfister Customer Satisfaction (CSAT) Score
80 / 100
Pfister has an overall Customer Satisfaction score of 80 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
20%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Pfister Customer Satisfaction vs. Competitors
Compared to its competitors, Pfister's Customer Satisfaction score is rated right above Kohler, and is preceded by Grohe.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Grohe | 100% |
| Pfister | 80% |
| Kohler | 73% |
| The Home Depot | 68% |
| Lowe's Home Improvement | 39% |
| Moen | 37% |
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Pfister Customer Service
3.4/5
Pfister has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Pfister's Customer Service
Address
19701 DaVinci, Lake Forest, CA
Website
http://www.pfisterfaucets.com/
Phone Number
(949)672-4000
Pfister Customer Service vs. Competitors
Compared to its competitors, Pfister's Customer Service score is rated right above Moen, and is preceded by The Home Depot.
| COMPANY | Customer Service Score | |
|---|---|---|
| Grohe | 4.5/5 |
| Kohler | 3.8/5 |
| The Home Depot | 3.6/5 |
| Pfister | 3.4/5 |
| Moen | 3/5 |
| Lowe's Home Improvement | 2.9/5 |
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Pfister as an Employer
3.2/5
Pfister has a 3.2/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Pfister scored a 40 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Pfister would recommend the brand to a friend. ENPS measures how likely Pfister employees would recommend working at Pfister to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
