-100
NPS
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Slovnaft
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About Slovnaft's Brand
Producer and distributor of engine oils and lubricants. The company is involved in refining crude oil and producing engine fuels, oils, lubricants, and other petroleum products in Slovakia. Among its major competitors, Slovnaft is ranked in 4th place for NPS while ORLEN is 1st, and Royal Dutch Shell is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
2/5
Pricing
2/5
Customer Service
Slovnaft Ranking
- #4 / 4 of its competitors
Slovnaft NPS
Slovnaft's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Slovnaft's customers would recommend using the product based on a scale of -100 to 100.
Slovnaft Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Slovnaft NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -100 | Jan 2024 | -100 |
How Other Brands Compare
Slovnaft is ranked #4 for NPS among its competitors. ORLEN and Royal Dutch Shell come in first and second, with MOL Group coming in at third.
Slovnaft |  Royal Dutch Shell |  ORLEN |  MOL Group | |
| Global Ranking | #- | #496 | #- | #- |
| NPS | -100 | 34 | 100 | 11 |
| Valuation Updated every 24 hours for public companies | - | $63.46B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Slovnaft NPS vs. Competitors
Compared to its competitors, Slovnaft's NPS is rated right below OMV AG.
| COMPANY | NPS Score | |
|---|---|---|
| ORLEN | 100 |
| Royal Dutch Shell | 34 |
| MOL Group | 11 |
 | OMV AG | N/A |
| Slovnaft | -100 |
Slovnaft Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Slovnaft users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Slovnaft Customer Loyalty vs. Competitors
Compared to its competitors, Slovnaft's Customer Loyalty score is rated right above OMV AG, and is preceded by Royal Dutch Shell.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| ORLEN | 100% |
| MOL Group | 87% |
| Royal Dutch Shell | 82% |
| Slovnaft | 10% |
| OMV AG | N/A |
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Slovnaft Product Quality
2.5/5
Slovnaft has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Slovnaft Product Information
Slovnaft’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- www.slovnaft.sk
- Company Size
- 1,001-5,000 Employees
Slovnaft Product Quality vs. Competitors
Compared to its competitors, Slovnaft's Product Quality score is rated right above OMV AG, and is preceded by MOL Group.
| COMPANY | Product Quality Score | |
|---|---|---|
| ORLEN | 5/5 |
| Royal Dutch Shell | 4.1/5 |
| MOL Group | 3.8/5 |
| Slovnaft | 2.5/5 |
| OMV AG | N/A |
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Slovnaft Pricing
Slovnaft ROI & Value For Money
2/5
Slovnaft has a value for money and ROI score of 2 out of 5 stars rated by its users and customers.
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Slovnaft Pricing vs. Competitors
Compared to its competitors, Slovnaft's ROI score is rated right above OMV AG, and is preceded by MOL Group.
| COMPANY | Pricing Score | |
|---|---|---|
| ORLEN | 5/5 |
| Royal Dutch Shell | 4/5 |
| MOL Group | 3.8/5 |
| Slovnaft | 2/5 |
| OMV AG | N/A |
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Slovnaft Customer Satisfaction (CSAT)
Slovnaft Customer Satisfaction (CSAT) Score
100 / 100
Slovnaft has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Slovnaft Customer Satisfaction vs. Competitors
Compared to its competitors, Slovnaft's Customer Satisfaction score is rated right above Royal Dutch Shell, and is preceded by ORLEN.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| ORLEN | 100% |
| Slovnaft | 100% |
| Royal Dutch Shell | 82% |
| MOL Group | 54% |
| OMV AG | 0% |
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Slovnaft Customer Service
2/5
Slovnaft has an overall Customer Service score of 2 out of 5 stars rated by its users and customers.
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About Slovnaft's Customer Service
Address
Vlcie neck 1, Bratislava, 824 12
Website
www.slovnaft.sk
Phone Number
7
Slovnaft Customer Service vs. Competitors
Compared to its competitors, Slovnaft's Customer Service score is rated right above OMV AG, and is preceded by MOL Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| ORLEN | 5/5 |
| Royal Dutch Shell | 4.1/5 |
| MOL Group | 3.4/5 |
| Slovnaft | 2/5 |
| OMV AG | N/A |
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