100
NPS
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Smooch
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About Smooch's Brand
Among its major competitors, Smooch is ranked in 1st place for NPS while Slack is 2nd, and Redbooth is 3rd.
Brand at a Glance
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Smooch Ranking
- #1 / 4 of its competitors
Smooch NPS
Smooch's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Smooch's customers would recommend using the product based on a scale of -100 to 100.
Smooch Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Smooch NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 100 | Aug 2020 | 100 |
How Other Brands Compare
Smooch is ranked first for NPS among its competitors. Slack and Redbooth come in second and third, with Moxtra coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Smooch Product Quality
5/5
Smooch has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Smooch Product Information
Smooch serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Smooch supports Web devices and offers products for small, medium, and large sized businesses.
Smooch’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://smooch.io
- Company Size
- 11-50 Employees
Languages Supported
English
Arabic
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Hebrew
Ukrainian
Czech
Swedish
Polish
Danish
Finnish
Hungarian
Irish
Norwegian
Taiwanese
Product Type
Communication Software
Instant Messaging & Chat Software
Live Chat Software
Smooch Product Quality vs. Competitors
Compared to its competitors, Smooch's Product Quality score is rated right above Slack.
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Smooch Pricing
Smooch ROI & Value For Money
5/5
Smooch has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Smooch Pricing Plans
Smooch has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Smooch?
Small Businesses
Medium Businesses
Large Enterprises
Smooch Pricing vs. Competitors
Compared to its competitors, Smooch's ROI score is rated right above Redbooth.
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Smooch Customer Service
5/5
Smooch has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Smooch's Customer Service
Website
http://smooch.io
Smooch Customer Service vs. Competitors
Compared to its competitors, Smooch's Customer Service score is rated right above Slack.
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VS
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