-11
NPS
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Moxtra
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About Moxtra's Brand
Teamwork reimagined for the mobile, on-demand era Among its major competitors, Moxtra is ranked in 7th place for NPS while Convo is 1st, and Workato is 2nd.Their current valuation is $60.00M
Brand at a Glance
3.8/5
Product Quality
4/5
Pricing
3.7/5
Customer Service
Moxtra Ranking
- #4 / 4 of its competitors
Moxtra NPS
Moxtra's Net Promoter Score (NPS) is a -11 with 33% Promoters, 23% Passives, and 44% Detractors. Net Promoter Score tracks whether Moxtra's customers would recommend using the product based on a scale of -100 to 100.
Moxtra Overall NPS
| 33% | Promoters |
|---|---|
| 23% | Passives |
| 44% | Detractors |
Moxtra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -11 | Aug 2020 | -11 |
How Other Brands Compare
Moxtra is ranked #4 for NPS among its competitors. Workato and Slack come in first and second, with Kantata coming in at third. Among those competitors, it is the lowest valued company behind Slack.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Moxtra Product Quality
3.8/5
Moxtra has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Moxtra Product Information
Moxtra serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Moxtra supports iOS, Web, and Android devices and offers products for small, medium, and large sized businesses.
Moxtra’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.moxtra.com
- Company Size
- 51-200 Employees
Industry
Tech
Business Services
Enterprise
Mobile App
On Demand
Productivity
SaaS
Languages Supported
English
Chinese (Traditional)
Dutch
French
German
Indonesian
Portuguese
Spanish
Thai
Chinese (Simplified)
Japanese
Turkish
Italian
Korean
Russian
Swedish
Danish
Finnish
Product Type
Customer Experience Software
Web Collaboration Software
Moxtra Product Quality vs. Competitors
Compared to its competitors, Moxtra's Product Quality score is rated right above Zinc, and is preceded by Kantata.
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VS
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Moxtra Pricing
Moxtra ROI & Value For Money
4/5
Moxtra has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Moxtra Pricing Plans
Moxtra has a pricing structure that accommodates small, medium, and large businesses. Starting from $12/month, Moxtra uses a subscription model and offers the following: Business Pro: $12.00/user/month and Enterprise: custom plans are available - contact Moxtra for more information..
Who Uses Moxtra?
Small Businesses
Medium Businesses
Large Enterprises
Moxtra Pricing vs. Competitors
Compared to its competitors, Moxtra's ROI score is rated right above Cloudinary, and is preceded by Kantata.
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Moxtra Customer Service
3.7/5
Moxtra has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Moxtra's Customer Service
Address
1601 S De Anza Blvd, Cupertino, CA
Website
http://www.moxtra.com
Phone Number
408-857-7270
Moxtra Customer Service vs. Competitors
Compared to its competitors, Moxtra's Customer Service score is rated right above Zinc, and is preceded by Redbooth.
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Consumer vs. Employees
Moxtra scored a -11 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Moxtra would recommend the brand to a friend. ENPS measures how likely Moxtra employees would recommend working at Moxtra to a friend.
Net Promoter Score
-11
NPS Score
| 33% | Promoters |
|---|---|
| 23% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
