37
NPS
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Kantata
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About Kantata's Brand
Kantata provides purpose-built software that makes people-powered businesses more successful and productive. Our purpose-built software is helping over 2,500 professional services organizations in more than 100 countries focus and optimize their most important asset: their people. Among its major competitors, Kantata is ranked in 1st place for NPS while Clarizen is 2nd, and Smartsheet is 3rd. Overall, Kantata has a neutral social sentiment, when analyzing social media channels and online mentions.Their current valuation is $350.00M
Brand at a Glance
90%
Customer Loyalty
4.2/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Kantata CMO
Kantata Ranking
- #1 / 4 of its competitors
Kantata NPS
Kantata's Net Promoter Score (NPS) is a 37 with 61% Promoters, 15% Passives, and 24% Detractors. Net Promoter Score tracks whether Kantata's customers would recommend using the product based on a scale of -100 to 100.
Kantata Overall NPS
| 61% | Promoters |
|---|---|
| 15% | Passives |
| 24% | Detractors |
Kantata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 39 | Oct 2023 | 39 |
Nov 2023 38 | Nov 2023 | 38 |
Dec 2023 39 | Dec 2023 | 39 |
Jan 2024 39 | Jan 2024 | 39 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2024 40 | Mar 2024 | 40 |
May 2024 38 | May 2024 | 38 |
Jun 2024 39 | Jun 2024 | 39 |
Nov 2024 37 | Nov 2024 | 37 |
Jan 2025 37 | Jan 2025 | 37 |
Sep 2025 37 | Sep 2025 | 37 |
Nov 2025 35 | Nov 2025 | 35 |
How Other Brands Compare
Kantata is ranked first for NPS among its competitors. Smartsheet and Netsuite come in second and third, with Planview coming in at #4. Among those competitors, it is the third most valued company behind Planview.
Kantata |  Smartsheet |  Netsuite |  Planview | |
| Global Ranking | #- | #467 | #494 | #- |
| NPS | 37 | 35 | 2 | -28 |
| Social Sentiment Calculated by analyzing social media and other online mentions | Neutral | Neutral | - | Neutral |
| Valuation Updated every 24 hours for public companies | $350.00M | $7.77B | - | $23.31B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Kantata NPS by Gender
Male customers rated Kantata's NPS 53 points higher than Female customers.
Male
86
Kantata's NPS was rated 86 by Male customers on Comparably.
86%
Promoters
14%
Passives
0%
Detractors
Female
33
Kantata's NPS was rated 33 by Female customers on Comparably.
58%
Promoters
17%
Passives
25%
Detractors
Kantata NPS by Ethnicity
Kantata's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -22 | Caucasian | -22 |
Hispanic or Latino 100 | Hispanic or Latino | 100 |
Native American 100 | Native American | 100 |
Kantata NPS by Age
Kantata's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
Kantata NPS by Usage
Kantata's NPS was rated the highest by customers who have used Kantata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 27 | Less than 1 Year | 27 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
2 to 5 Years 48 | 2 to 5 Years | 48 |
5 to 10 Years 63 | 5 to 10 Years | 63 |
Kantata Customer Reviews
Out of the 20 Kantata customer reviews 19 were positive and 1 was constructive. Kantata customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Kantata Customer Loyalty
90%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
90% of Kantata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Kantata Customer Loyalty Score by Gender
Male customers rated Kantata's Customer Loyalty score 3% higher than Female customers.
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Male
96%
Yes
Female
93%
Yes
Kantata Customer Loyalty Score by Ethnicity
Kantata's Customer Loyalty score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
% who answered "Yes"
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80
out of 100
Caucasian
100
out of 100
Hispanic or Latino
100
out of 100
Native American
Kantata Customer Loyalty Score by Age
Kantata's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 26-30.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 85% | 26-30 | 85% |
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
41-45 100% | 41-45 | 100% |
Kantata Customer Loyalty Score by Usage
Kantata's Customer Loyalty score was rated the highest by customers who have used Kantata's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Kantata Customer Loyalty Score by Industry
Kantata's Customer Loyalty score was rated 97% by Tech industry customers.
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Kantata Customer Loyalty vs. Competitors
Compared to its competitors, Kantata's Customer Loyalty score is rated right above Planview, and is preceded by Smartsheet.
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Kantata Product Quality
4.2/5
Kantata has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Kantata Product Information
Kantata serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Kantata supports Web devices and offers products for small, medium, and large sized businesses.
Kantata’s product quality score is a 4.2 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Kantata's product the highest. Reviewers from the Mechanical, Civil or Industrial Engineering industry rated Kantata the lowest at 3.6.
- Website
- https://www.kantata.com
- Company Size
- 201-500 Employees
Industry
Tech
SaaS
Languages Supported
English
Product Type
Workflow Management Software
Advertising Software
Project Management Software
Project Collaboration Software
Task Management Software
Project Portfolio Management Software
Visual Project Management Software
Display Advertising Software
Time & Expense Software
Professional Services Software
Web Collaboration Software
Professional Services Automation (PSA) Software
Consulting Software
Agile Project Management Software
Time Tracking Software
Resource Management Software
Project Tracking Software
Project Planning Software
Gantt Chart Software
Job Costing Software
Quick Insights into Kantata Product Quality
Kantata's Product Quality score was rated highest by customers ages 36-40, and rated lowest by customers from the Architecture and Planning industry.
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Ranked Kantata Product Quality the Highest
Ranked Kantata Product Quality the Lowest
Kantata Product Quality Score by Gender
Male customers rated Kantata's Product Quality score 0.7 stars higher than Female customers.
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Male
4.8/5
Female
4.1/5
Kantata Product Quality Score by Ethnicity
Kantata's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.7 | Caucasian | 3.7 |
Hispanic or Latino 5 | Hispanic or Latino | 5 |
Native American 4.9 | Native American | 4.9 |
Kantata Product Quality Score by Age
Kantata's Product Quality score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.6 | 26-30 | 4.6 |
31-35 4.8 | 31-35 | 4.8 |
36-40 5 | 36-40 | 5 |
41-45 4 | 41-45 | 4 |
Kantata Product Quality Score by Usage
Kantata's Product Quality score was rated the highest by customers who have used Kantata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kantata Product Quality Score by Industry
Kantata's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Architecture and Planning industry customers.
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Kantata Product Quality vs. Competitors
Compared to its competitors, Kantata's Product Quality score is rated right above Clarizen, and is preceded by Smartsheet.
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Kantata Pricing
Kantata ROI & Value For Money
4.1/5
Kantata has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Kantata Pricing Plans
Kantata has a pricing structure that accommodates small, medium, and large businesses. Starting from $19/month, Kantata uses a subscription model and offers the following: Mavenlink Teams: Collaborative Task Management, $19/month for five users, additional users $4/month (paid annually), and Mavenlink Professional: Project Management with Financials.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Accounting industry. The users from the Architecture and Planning industry think that they had the lowest ROI from Kantata.
Who Uses Kantata?
Small Businesses
Medium Businesses
Large Enterprises
Quick Insights into Kantata ROI
Kantata's ROI score was rated highest by customers ages 36-40, and rated lowest by Caucasian customers.
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Ranked Kantata ROI the Highest
Ranked Kantata ROI the Lowest
Kantata ROI Score by Gender
Male customers rated Kantata's ROI score 1.1 stars higher than Female customers.
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Male
4.7/5
Female
3.6/5
Kantata ROI Score by Ethnicity
Kantata's ROI score was rated the highest by Native American customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Hispanic or Latino 4.7 | Hispanic or Latino | 4.7 |
Native American 4.8 | Native American | 4.8 |
Kantata ROI Score by Age
Kantata's ROI score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4 | 26-30 | 4 |
31-35 4.7 | 31-35 | 4.7 |
36-40 4.8 | 36-40 | 4.8 |
41-45 3.7 | 41-45 | 3.7 |
Kantata ROI Score by Usage
Kantata's ROI score was rated the highest by customers who have used Kantata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kantata ROI Score by Industry
Kantata's ROI score was rated the highest by Accounting industry customers, and the lowest by Mechanical, Civil or Industrial Engineering industry customers.
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Kantata Pricing vs. Competitors
Compared to its competitors, Kantata's ROI score is rated right above Clarizen, and is preceded by Smartsheet.
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Kantata Customer Satisfaction (CSAT)
Kantata Customer Satisfaction (CSAT) Score
80 / 100
Kantata has an overall Customer Satisfaction score of 80 rated by its users and customers.
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Very Satisfied
56%
Satisfied
24%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
7%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Kantata Customer Satisfaction
Kantata's Customer Satisfaction score was rated highest by customers who have used Kantata's products/services for 1 to 2 Years, and rated lowest by Caucasian customers.
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Ranked Kantata Customer Satisfaction the Highest
Ranked Kantata Customer Satisfaction the Lowest
Kantata Customer Satisfaction Score by Gender
Male customers rated Kantata's Customer Satisfaction score 22 points higher than Female customers.
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95 / 100
MaleVery Satisfied | 71% | |
|---|---|---|
Satisfied | 24% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
73 / 100
FemaleVery Satisfied | 55% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 18% | |
Very Dissatisfied | 0% |
Kantata Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Kantata's Customer Satisfaction (CSAT) score was rated 51% according to Caucasian users and customers.
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51 / 100
Very Satisfied
13%
Satisfied
38%
Neither Satisfied nor Dissatisfied
24%
Dissatisfied
25%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Kantata's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
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100 / 100
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Native American
Kantata's Customer Satisfaction (CSAT) score was rated 100% according to Native American users and customers.
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100 / 100
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Kantata Customer Satisfaction Score by Age
Kantata's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 80% | |||||||||||||||
| 31-35 | 100% | |||||||||||||||
| 36-40 | 100% | |||||||||||||||
| 41-45 | 76% |
Kantata Customer Satisfaction Score by Usage
Kantata's Customer Satisfaction score was rated the highest by customers who have used Kantata's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Kantata Customer Satisfaction Score by Industry
Kantata's Customer Satisfaction score was rated 88 points by Tech industry customers.
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}Kantata Customer Satisfaction vs. Competitors
Compared to its competitors, Kantata's Customer Satisfaction score is rated right above Planview, and is preceded by Smartsheet.
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Kantata Customer Service
4.1/5
Kantata has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Kantata's Customer Service
Address
6501 Irvine Center Drive, Irvine, CA 92618
Website
https://www.kantata.com
Phone Number
949-336-7610
Kantata's Social Links
Quick Insights into Kantata Customer Service
Kantata's Customer Service score was rated highest by Hispanic or Latino customers, and rated lowest by Caucasian customers.
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Ranked Kantata Customer Service the Highest
Ranked Kantata Customer Service the Lowest
Kantata Customer Service Score by Gender
Male customers rated Kantata's Customer Service score 0.7 stars higher than Female customers.
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Male
4.6/5
Female
3.9/5
Kantata Customer Service Score by Ethnicity
Kantata's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Hispanic or Latino 4.9 | Hispanic or Latino | 4.9 |
Native American 4.7 | Native American | 4.7 |
Kantata Customer Service Score by Age
Kantata's Customer Service score was rated the highest by customers ages 36-40, and the lowest by customers ages 41-45.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.4 | 26-30 | 4.4 |
31-35 4.5 | 31-35 | 4.5 |
36-40 4.8 | 36-40 | 4.8 |
41-45 3.7 | 41-45 | 3.7 |
Kantata Customer Service Score by Usage
Kantata's Customer Service score was rated the highest by customers who have used Kantata's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Kantata Customer Service Score by Industry
Kantata's Customer Service score was rated 4.3 stars by Tech industry customers.
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Kantata Customer Service vs. Competitors
Compared to its competitors, Kantata's Customer Service score is rated right above Certinia, and is preceded by Smartsheet.
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Kantata as an Employer
4.7/5
Kantata has a 4.7/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Kantata scored a 37 for Net Promoter Score and a 59 for Employee Net Promoter Score. NPS gauges how likely a customer of Kantata would recommend the brand to a friend. ENPS measures how likely Kantata employees would recommend working at Kantata to a friend.
Net Promoter Score
37
NPS Score
| 61% | Promoters |
|---|---|
| 15% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
59
eNPS Score
| 71% | Promoters |
|---|---|
| 17% | Passive |
| 12% | Detractors |
