25
NPS
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Certinia
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About Certinia's Brand
Certinia is the platform for services business, connecting everything from opportunity to renewal. We transform how services are delivered globally with best-in-class professional services automation, financial management, and customer success solutions. Among its major competitors, Certinia is ranked in 6th place for NPS while Kenandy is 1st, and CareCloud is 2nd.Their current valuation is $550.00M
Brand at a Glance
76%
Customer Loyalty
3.8/5
Product Quality
4/5
Pricing
3.8/5
Customer Service
Certinia CMO
Nicole Milsted
Nicole Milstead is Chief Marketing Officer at FinancialForce, leading all aspects of FinancialForce's global marketing efforts including strategy, revenue marketing, marketing communications, brand growth, and customer voice. Additionally, she oversees the company's Salesforce alliances organization with a focus on collaborative marketing with Salesforce.
Certinia Ranking
- #3 / 4 of its competitors
Certinia NPS
Certinia's Net Promoter Score (NPS) is a 25 with 49% Promoters, 27% Passives, and 24% Detractors. Net Promoter Score tracks whether Certinia's customers would recommend using the product based on a scale of -100 to 100.
Certinia Overall NPS
| 49% | Promoters |
|---|---|
| 27% | Passives |
| 24% | Detractors |
Certinia NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 17 | Aug 2020 | 17 |
May 2021 12 | May 2021 | 12 |
Sep 2021 12 | Sep 2021 | 12 |
Dec 2022 18 | Dec 2022 | 18 |
May 2024 19 | May 2024 | 19 |
Jul 2024 24 | Jul 2024 | 24 |
How Other Brands Compare
Certinia is ranked third for NPS among its competitors. Benefitfocus and Workday come in first and second, with Oracle coming in at #4. Among those competitors, it is the third most valued company behind Oracle.
Certinia |  Oracle |  Workday |  Benefitfocus | |
| Global Ranking | #- | #173 | #298 | #- |
| NPS | 25 | 11 | 31 | 38 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | $550.00M | $207.07B | $49.74B | $452.13M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Certinia NPS by Usage
Certinia's NPS was rated the highest by customers who have used Certinia's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
1 to 2 Years 17 | 1 to 2 Years | 17 |
2 to 5 Years 0 | 2 to 5 Years | 0 |
Certinia NPS vs. Competitors
Compared to its competitors, Certinia's NPS is rated right above Epicor Software, and is preceded by Workday.
| COMPANY | NPS Score | |
|---|---|---|
 | Kenandy | 100 |
 | CareCloud | 45 |
| Benefitfocus | 38 |
 | Kantata | 37 |
| Workday | 31 |
| Certinia | 25 |
 | Epicor Software | 17 |
| Oracle | 11 |
Certinia Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Certinia users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Certinia Customer Loyalty vs. Competitors
Compared to its competitors, Certinia's Customer Loyalty score is rated right above Oracle, and is preceded by Epicor Software.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| CareCloud | 90% |
| Kantata | 90% |
| Workday | 80% |
| Epicor Software | 77% |
| Certinia | 76% |
| Oracle | 72% |
| Benefitfocus | 69% |
| Kenandy | N/A |
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Certinia Product Quality
3.8/5
Certinia has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Certinia Product Information
Certinia serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, United Kingdom, Latin America, and Germany. Certinia supports Web devices and offers products for medium and large sized businesses.
Certinia’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Telecommunications industry rated Certinia's product the highest. Reviewers from the Banking and Financial Services industry rated Certinia the lowest at 3.
- Website
- https://certinia.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
FinTech
SaaS
Languages Supported
English
Quick Insights into Certinia Product Quality
Certinia's Product Quality score was rated highest by customers from the Telecommunications industry, and rated lowest by customers from the Healthcare, Hospitals and Medicine industry.
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Ranked Certinia Product Quality the Highest
Ranked Certinia Product Quality the Lowest
Certinia Product Quality Score by Usage
Certinia's Product Quality score was rated the highest by customers who have used Certinia's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
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Certinia Product Quality Score by Industry
Certinia's Product Quality score was rated the highest by Telecommunications industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Certinia Product Quality vs. Competitors
Compared to its competitors, Certinia's Product Quality score is rated right above Oracle, and is preceded by Epicor Software.
| COMPANY | Product Quality Score | |
|---|---|---|
| Kenandy | 5/5 |
| Kantata | 4.2/5 |
| CareCloud | 4/5 |
| Workday | 3.9/5 |
| Epicor Software | 3.9/5 |
| Certinia | 3.8/5 |
| Oracle | 3.7/5 |
| Benefitfocus | 3.4/5 |
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Certinia Pricing
Certinia ROI & Value For Money
4/5
Certinia has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Certinia Pricing Plans
Certinia has a pricing structure that accommodates medium and large businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Marketing, Advertising and Research industry. The users from the Tech industry think that they had the lowest ROI from Certinia.
Who Uses Certinia?
Medium Businesses
Large Enterprises
Quick Insights into Certinia ROI
Certinia's ROI score was rated highest by customers from the Marketing, Advertising and Research industry, and rated lowest by customers from the Tech industry.
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Ranked Certinia ROI the Highest
Ranked Certinia ROI the Lowest
Certinia ROI Score by Industry
Certinia's ROI score was rated the highest by Marketing, Advertising and Research industry customers, and the lowest by Tech industry customers.
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Certinia Pricing vs. Competitors
Compared to its competitors, Certinia's ROI score is rated right above CareCloud, and is preceded by Kantata.
| COMPANY | Pricing Score | |
|---|---|---|
| Kenandy | 5/5 |
| Kantata | 4.1/5 |
| Certinia | 4/5 |
| CareCloud | 3.9/5 |
| Workday | 3.8/5 |
| Oracle | 3.7/5 |
| Epicor Software | 3.6/5 |
| Benefitfocus | 3.2/5 |
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Certinia Customer Satisfaction (CSAT)
Certinia Customer Satisfaction (CSAT) Score
100 / 100
Certinia has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
80%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Certinia Customer Satisfaction vs. Competitors
Compared to its competitors, Certinia's Customer Satisfaction score is rated right above CareCloud.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Certinia | 100% |
| CareCloud | 87% |
| Epicor Software | 82% |
| Kantata | 80% |
| Benefitfocus | 75% |
| Workday | 72% |
| Oracle | 67% |
| Kenandy | 0% |
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Certinia Customer Service
3.8/5
Certinia has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Certinia's Customer Service
Address
301 Congress Ave., Suite 800, Austin, TX 78701
Website
https://certinia.com/
Phone Number
(866) 743-2220
Certinia's Social Links
Certinia Customer Service vs. Competitors
Compared to its competitors, Certinia's Customer Service score is rated right above Oracle, and is preceded by Workday.
| COMPANY | Customer Service Score | |
|---|---|---|
| Kenandy | 5/5 |
| Kantata | 4.1/5 |
| CareCloud | 4/5 |
| Epicor Software | 3.9/5 |
| Workday | 3.9/5 |
| Certinia | 3.8/5 |
| Oracle | 3.6/5 |
| Benefitfocus | 3.5/5 |
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Consumer vs. Employees
Certinia scored a 25 for Net Promoter Score and a 66 for Employee Net Promoter Score. NPS gauges how likely a customer of Certinia would recommend the brand to a friend. ENPS measures how likely Certinia employees would recommend working at Certinia to a friend.
Net Promoter Score
25
NPS Score
| 49% | Promoters |
|---|---|
| 27% | Passive |
| 24% | Detractors |
Employee Net Promoter Score
66
eNPS Score
| 73% | Promoters |
|---|---|
| 20% | Passive |
| 7% | Detractors |
