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Socrata
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About Socrata's Brand

The largest software company in the nation solely focused on providing integrated software and technology services to the public sector. Among its major competitors, Socrata is ranked in 5th place for NPS while CoolaData is 1st, and Esri is 2nd.

Brand at a Glance

100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service

Socrata Ranking

Socrata NPS

Socrata's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Socrata's customers would recommend using the product based on a scale of -100 to 100.

Socrata Overall NPS

0
NPS
0%Promoters
100%Passives
0%Detractors
Socrata Overall NPS

Socrata NPS Trend

-100
-50
0
50
100
Nov 2021
0
Nov 2021Nov 2021

How Other Brands Compare

Socrata is ranked #4 for NPS among its competitors. Esri and Tableau Software come in first and second, with OpenGov Inc. coming in at third.

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Socrata's Logo
Socrata
Tableau Software's Logo
Tableau Software
Esri's Logo
Esri
OpenGov Inc. Logo
OpenGov Inc.
Global Ranking#-#397#827#-
NPS0535934
Social Sentiment Calculated by analyzing social media and other online mentions-NeutralNeutral-
Valuation Updated every 24 hours for public companies--$7.94M$400.00M

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Socrata NPS vs. Competitors

Compared to its competitors, Socrata's NPS is rated right below OpenGov Inc..

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Socrata Customer Loyalty

100%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

100% of Socrata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

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100
100%
0
0%
Socrata Customer Loyalty

Socrata Customer Loyalty vs. Competitors

Compared to its competitors, Socrata's Customer Loyalty score is rated right above Tableau Software.

COMPANYCustomer Loyalty Score
Socrata100%
Tableau Software88%
Esri85%
OpenGov Inc.10%
CoolaDataN/A

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Socrata Product Quality

5/5

Socrata has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.

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Socrata Product Information

Socrata serves markets in the United States.

Socrata’s product quality score is a 5 out of 5 as rated by its users and customers.

Website
http://www.socrata.com
Company Size
1,001-5,000 Employees

Industry

Tech
Government & Legal

Languages Supported

English

Product Type

Data Management Software

Socrata Product Quality vs. Competitors

Compared to its competitors, Socrata's Product Quality score is rated right above Esri.

COMPANYProduct Quality Score
Socrata5/5
Esri4.4/5
Tableau Software4.3/5
CoolaData4.2/5
OpenGov Inc.3.7/5

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Socrata Pricing

Socrata ROI & Value For Money

4.5/5

Socrata has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.

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Socrata Pricing vs. Competitors

Compared to its competitors, Socrata's ROI score is rated right above Tableau Software.

COMPANYPricing Score
Socrata4.5/5
Tableau Software4.1/5
CoolaData4.1/5
Esri4/5
OpenGov Inc.3/5

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Socrata Customer Service

4.5/5

Socrata has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.

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About Socrata's Customer Service

Address

705 5th Ave S, #600 , Seattle, WA 98104


Website

http://www.socrata.com


Phone Number

1-206-340-8008

Socrata's Social Links

Socrata Customer Service vs. Competitors

Compared to its competitors, Socrata's Customer Service score is rated right above Esri, and is preceded by CoolaData.

COMPANYCustomer Service Score
CoolaData5/5
Socrata4.5/5
Esri4.1/5
Tableau Software4.1/5
OpenGov Inc.2/5

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Socrata as an Employer

4.2/5

Socrata has a 4.2/5 stars for its overall company culture rated by their employees

  Socrata CEO
top
30%
CEO of Socrata

In the Top 30% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Socrata scored a 0 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Socrata would recommend the brand to a friend. ENPS measures how likely Socrata employees would recommend working at Socrata to a friend.

Net Promoter Score

0
NPS Score
0%Promoters
100%Passive
0%Detractors

Employee Net Promoter Score

14
eNPS Score
57%Promoters
0%Passive
43%Detractors

Global Ranking Snapshot

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