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NPS
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Socrata
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About Socrata's Brand
The largest software company in the nation solely focused on providing integrated software and technology services to the public sector. Among its major competitors, Socrata is ranked in 5th place for NPS while CoolaData is 1st, and Esri is 2nd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Socrata Ranking
- #4 / 4 of its competitors
Socrata NPS
Socrata's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Socrata's customers would recommend using the product based on a scale of -100 to 100.
Socrata Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Socrata NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2021 0 | Nov 2021 | 0 |
How Other Brands Compare
Socrata is ranked #4 for NPS among its competitors. Esri and OpenGov Inc. come in first and second, with Tableau Software coming in at third.
Socrata |  Tableau Software |  Esri |  OpenGov Inc. | |
| Global Ranking | #- | #397 | #827 | #- |
| NPS | 0 | 34 | 58 | 50 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | - | $7.94M | $400.00M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Socrata NPS vs. Competitors
Compared to its competitors, Socrata's NPS is rated right below Tableau Software.
| COMPANY | NPS Score | |
|---|---|---|
 | CoolaData | 84 |
| Esri | 58 |
| OpenGov Inc. | 50 |
| Tableau Software | 34 |
| Socrata | 0 |
Socrata Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Socrata users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Socrata Customer Loyalty vs. Competitors
Compared to its competitors, Socrata's Customer Loyalty score is rated right above Esri.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Socrata | 100% |
| Esri | 87% |
| Tableau Software | 86% |
| OpenGov Inc. | 78% |
| CoolaData | N/A |
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Socrata Product Quality
5/5
Socrata has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Socrata Product Information
Socrata serves markets in the United States.
Socrata’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.socrata.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Government & Legal
Languages Supported
English
Product Type
Data Management Software
Socrata Product Quality vs. Competitors
Compared to its competitors, Socrata's Product Quality score is rated right above Esri.
| COMPANY | Product Quality Score | |
|---|---|---|
| Socrata | 5/5 |
| Esri | 4.4/5 |
| CoolaData | 4.2/5 |
| Tableau Software | 4/5 |
| OpenGov Inc. | 3.7/5 |
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Socrata Pricing
Socrata ROI & Value For Money
4.5/5
Socrata has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Socrata Pricing vs. Competitors
Compared to its competitors, Socrata's ROI score is rated right above CoolaData.
| COMPANY | Pricing Score | |
|---|---|---|
| Socrata | 4.5/5 |
| CoolaData | 4.1/5 |
| Esri | 4.1/5 |
| Tableau Software | 3.9/5 |
| OpenGov Inc. | 3.4/5 |
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Socrata Customer Satisfaction (CSAT)
Socrata Customer Satisfaction (CSAT) Score
100 / 100
Socrata has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Socrata Customer Satisfaction vs. Competitors
Compared to its competitors, Socrata's Customer Satisfaction score is rated right above Esri.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Socrata | 100% |
| Esri | 84% |
| OpenGov Inc. | 79% |
| Tableau Software | 64% |
| CoolaData | 0% |
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Socrata Customer Service
4.5/5
Socrata has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Socrata's Customer Service
Address
705 5th Ave S, #600 , Seattle, WA 98104
Website
http://www.socrata.com
Phone Number
1-206-340-8008
Socrata's Social Links
Socrata Customer Service vs. Competitors
Compared to its competitors, Socrata's Customer Service score is rated right above Esri, and is preceded by CoolaData.
| COMPANY | Customer Service Score | |
|---|---|---|
| CoolaData | 5/5 |
| Socrata | 4.5/5 |
| Esri | 4.2/5 |
| Tableau Software | 3.7/5 |
| OpenGov Inc. | 3.4/5 |
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Socrata as an Employer
4.2/5
Socrata has a 4.2/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Socrata scored a 0 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Socrata would recommend the brand to a friend. ENPS measures how likely Socrata employees would recommend working at Socrata to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 55% | Promoters |
|---|---|
| 9% | Passive |
| 36% | Detractors |
