34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Softlogic Holdings
Marketing or Exec? Claim Your Free Account
About Softlogic Holdings' Brand
Distributor of computer hardware products. The company distributes personal computers, notebook computers, servers, storage, network infrastructure and other related products. Among its major competitors, Softlogic Holdings is ranked in 3rd place for NPS while Pan Asia Banking Corporation is 1st, and ODEL is 2nd.
Brand at a Glance
100%
Customer Loyalty
4.5/5
Product Quality
4.7/5
Pricing
5/5
Customer Service
Softlogic Holdings Ranking
- #3 / 4 of its competitors
Softlogic Holdings NPS
Softlogic Holdings's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Softlogic Holdings's customers would recommend using the product based on a scale of -100 to 100.
Softlogic Holdings Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Softlogic Holdings NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2023 100 | Sep 2023 | 100 |
Mar 2024 33 | Mar 2024 | 33 |
How Other Brands Compare
Softlogic Holdings is ranked third for NPS among its competitors. Pan Asia Banking Corporation and ODEL come in first and second, with John Keells Holdings coming in at #4.
Softlogic Holdings |  John Keells Holdings |  Pan Asia Banking Corporation |  ODEL | |
| Global Ranking | #- | #839 | #- | #- |
| NPS | 34 | 33 | 100 | 35 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Softlogic Holdings NPS vs. Competitors
Compared to its competitors, Softlogic Holdings's NPS is rated right above John Keells Holdings, and is preceded by ODEL.
| COMPANY | NPS Score | |
|---|---|---|
| Pan Asia Banking Corporation | 100 |
| ODEL | 35 |
| Softlogic Holdings | 34 |
| John Keells Holdings | 33 |
 | Dialog Axiata | 10 |
Softlogic Holdings Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Softlogic Holdings users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Softlogic Holdings Customer Loyalty vs. Competitors
Compared to its competitors, Softlogic Holdings's Customer Loyalty score is rated right above John Keells Holdings.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Softlogic Holdings | 100% |
| John Keells Holdings | 91% |
| Dialog Axiata | 85% |
| ODEL | 84% |
| Pan Asia Banking Corporation | N/A |
Unlock Softlogic Holdings Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softlogic Holdings Customer Loyalty vs. Competitors data and gain insights into your customers today.
Softlogic Holdings Product Quality
4.5/5
Softlogic Holdings has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Holdings' overall Product Quality score rated by its users and customers.
Softlogic Holdings Product Information
Softlogic Holdings’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- www.softlogic.lk
- Company Size
- 5,001-10,000 Employees
Softlogic Holdings Product Quality vs. Competitors
Compared to its competitors, Softlogic Holdings's Product Quality score is rated right above ODEL.
| COMPANY | Product Quality Score | |
|---|---|---|
| Softlogic Holdings | 4.5/5 |
| ODEL | 4.2/5 |
| John Keells Holdings | 4.2/5 |
| Pan Asia Banking Corporation | 4/5 |
| Dialog Axiata | 3.7/5 |
Unlock Softlogic Holdings Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softlogic Holdings Product Quality vs. Competitors data and gain insights into your customers today.
Softlogic Holdings Pricing
Softlogic Holdings ROI & Value For Money
4.7/5
Softlogic Holdings has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Holdings' overall ROI score rated by its users and customers.
Softlogic Holdings Pricing vs. Competitors
Compared to its competitors, Softlogic Holdings's ROI score is rated right above John Keells Holdings, and is preceded by Pan Asia Banking Corporation.
| COMPANY | Pricing Score | |
|---|---|---|
| Pan Asia Banking Corporation | 5/5 |
| Softlogic Holdings | 4.7/5 |
| John Keells Holdings | 3.9/5 |
| ODEL | 3.6/5 |
| Dialog Axiata | 3.4/5 |
Unlock Softlogic Holdings ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softlogic Holdings ROI vs. Competitors data and gain insights into your customers today.
Softlogic Holdings Customer Satisfaction (CSAT)
Softlogic Holdings Customer Satisfaction (CSAT) Score
67 / 100
Softlogic Holdings has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Softlogic Holdings Customer Satisfaction vs. Competitors
Compared to its competitors, Softlogic Holdings's Customer Satisfaction score is rated right below Dialog Axiata.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Pan Asia Banking Corporation | 100% |
| John Keells Holdings | 95% |
| ODEL | 88% |
| Dialog Axiata | 74% |
| Softlogic Holdings | 66% |
Unlock Softlogic Holdings Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softlogic Holdings Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Softlogic Holdings Customer Service
5/5
Softlogic Holdings has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Softlogic Holdings' overall Customer Service score rated by its users and customers.
About Softlogic Holdings's Customer Service
Address
No. 14, De Fonseka Place, Colombo,
Website
www.softlogic.lk
Phone Number
7
Softlogic Holdings Customer Service vs. Competitors
Compared to its competitors, Softlogic Holdings's Customer Service score is rated right above John Keells Holdings.
| COMPANY | Customer Service Score | |
|---|---|---|
| Softlogic Holdings | 5/5 |
| John Keells Holdings | 4.1/5 |
| ODEL | 4/5 |
| Dialog Axiata | 3.5/5 |
| Pan Asia Banking Corporation | N/A |
Unlock Softlogic Holdings Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Softlogic Holdings Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Softlogic Holdings scored a 34 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Softlogic Holdings would recommend the brand to a friend. ENPS measures how likely Softlogic Holdings employees would recommend working at Softlogic Holdings to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
