11
NPS
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Softtek
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About Softtek's Brand
Founded in 1982, Softtek is a global provider of process-driven IT solutions with more than 30 offices in North America, Latin America, Euro Among its major competitors, Softtek is ranked in 4th place for NPS while Neoris is 1st, and Accenture is 2nd.
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.3/5
Pricing
3.2/5
Customer Service
Softtek Ranking
- #4 / 4 of its competitors
Softtek NPS
Softtek's Net Promoter Score (NPS) is a 11 with 49% Promoters, 13% Passives, and 38% Detractors. Net Promoter Score tracks whether Softtek's customers would recommend using the product based on a scale of -100 to 100.
Softtek Overall NPS
| 49% | Promoters |
|---|---|
| 13% | Passives |
| 38% | Detractors |
Softtek NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Mar 2022 -33 | Mar 2022 | -33 |
Aug 2022 -34 | Aug 2022 | -34 |
Oct 2022 -25 | Oct 2022 | -25 |
Dec 2022 -33 | Dec 2022 | -33 |
Jan 2023 -20 | Jan 2023 | -20 |
Apr 2023 -9 | Apr 2023 | -9 |
May 2023 -1 | May 2023 | -1 |
Sep 2023 8 | Sep 2023 | 8 |
Jun 2024 15 | Jun 2024 | 15 |
Dec 2025 20 | Dec 2025 | 20 |
Jul 2026 13 | Jul 2026 | 13 |
How Other Brands Compare
Softtek is ranked #4 for NPS among its competitors. Neoris and Accenture come in first and second, with Infosys coming in at third.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Softtek NPS by Gender
Softtek's NPS was rated -50 by Male customers on Comparably.
Male
-50
Softtek's NPS was rated -50 by Male customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Female
N/A
Softtek's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Softtek NPS by Ethnicity
Softtek's NPS was rated -34 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -34 | Caucasian | -34 |
Softtek NPS by Age
Softtek's NPS was rated 0 points by customers ages 46-50 on Comparably.
Softtek NPS by Usage
Softtek's NPS was rated -50 points by customers who have used Softtek's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years -50 | 2 to 5 Years | -50 |
Softtek Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of Softtek users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Softtek Customer Loyalty Score by Gender
Softtek's Customer Loyalty score was rated 55 by Male customers on Comparably.
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Male
55%
Yes
Female
N/A
Yes
Softtek Customer Loyalty Score by Ethnicity
Softtek's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Softtek Customer Loyalty Score by Age
Softtek's Customer Loyalty score was rated 78% by customers ages 46-50 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
46-50 78% | 46-50 | 78% |
Softtek Customer Loyalty Score by Usage
Softtek's Customer Loyalty score was rated 33% by customers who have used Softtek's products/services for 2 to 5 Years.
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Softtek Customer Loyalty vs. Competitors
Compared to its competitors, Softtek's Customer Loyalty score is rated right above Neoris, and is preceded by Accenture.
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Softtek Product Quality
3.2/5
Softtek has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Softtek Product Information
Softtek’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.softtek.com
- Company Size
- 10,000+ Employees
Industry
Tech
SaaS
Quick Insights into Softtek Product Quality
Softtek's Product Quality score was rated highest by customers ages 46-50.
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Ranked Softtek Product Quality the Highest
Softtek Product Quality Score by Gender
Softtek's Product Quality score was rated 1.6 by Male customers on Comparably.
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Male
1.6/5
Female
N/A
Softtek Product Quality Score by Ethnicity
Softtek's Product Quality score was rated 2.3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Softtek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.3 | Caucasian | 2.3 |
Softtek Product Quality Score by Age
Softtek's Product Quality score was rated 2.5 stars by customers ages 46-50 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Softtek.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
Softtek Product Quality Score by Usage
Softtek's Product Quality score was rated 1.6 stars by customers who have used Softtek's products/services for 2 to 5 Years.
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Softtek Product Quality vs. Competitors
Compared to its competitors, Softtek's Product Quality score is rated right above Neoris, and is preceded by Infosys.
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Softtek Pricing
Softtek ROI & Value For Money
3.3/5
Softtek has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into Softtek ROI
Softtek's ROI score was rated highest by customers ages 46-50.
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Ranked Softtek ROI the Highest
Softtek ROI Score by Gender
Softtek's ROI score was rated 1.9 by Male customers on Comparably.
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Male
1.9/5
Female
N/A
Softtek ROI Score by Ethnicity
Softtek's ROI score was rated 2.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Softtek.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Softtek ROI Score by Age
Softtek's ROI score was rated 2.7 stars by customers ages 46-50 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
46-50 2.7 | 46-50 | 2.7 |
Softtek ROI Score by Usage
Softtek's ROI score was rated 1.7 stars by customers who have used Softtek's products/services for 2 to 5 Years.
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Softtek Pricing vs. Competitors
Compared to its competitors, Softtek's ROI score is rated right below Accenture.
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VS
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Softtek Customer Satisfaction (CSAT)
Softtek Customer Satisfaction (CSAT) Score
61 / 100
Softtek has an overall Customer Satisfaction score of 61 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
53%
Satisfied
8%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
31%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Softtek Customer Satisfaction
Softtek's Customer Satisfaction score was rated highest by customers ages 46-50.
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Ranked Softtek Customer Satisfaction the Highest
Softtek Customer Satisfaction Score by Gender
Softtek's Customer Satisfaction score was rated 25 by Male customers on Comparably.
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25 / 100
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 25% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 25% | |
Very Dissatisfied | 50% |
Softtek Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Softtek's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
33%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
34%
Softtek Customer Satisfaction Score by Age
Softtek's Customer Satisfaction score was rated 50 points by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 46-50 | 50% |
Softtek Customer Satisfaction Score by Usage
Softtek's Customer Satisfaction score was rated 25 points by customers who have used Softtek's products/services for 2 to 5 Years.
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Softtek Customer Satisfaction vs. Competitors
Compared to its competitors, Softtek's Customer Satisfaction score is rated right above Neoris, and is preceded by Accenture.
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Softtek Customer Service
3.2/5
Softtek has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Softtek's Customer Service
Address
North Amherst, MA
Website
http://www.softtek.com
Quick Insights into Softtek Customer Service
Softtek's Customer Service score was rated highest by customers ages 46-50.
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Ranked Softtek Customer Service the Highest
Softtek Customer Service Score by Gender
Softtek's Customer Service score was rated 1.5 by Male customers on Comparably.
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Male
1.5/5
Female
N/A
Softtek Customer Service Score by Ethnicity
Softtek's Customer Service score was rated 1.8 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.8 | Caucasian | 1.8 |
Softtek Customer Service Score by Age
Softtek's Customer Service score was rated 2.5 stars by customers ages 46-50 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
46-50 2.5 | 46-50 | 2.5 |
Softtek Customer Service Score by Usage
Softtek's Customer Service score was rated 1.5 stars by customers who have used Softtek's products/services for 2 to 5 Years.
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Softtek Customer Service vs. Competitors
Compared to its competitors, Softtek's Customer Service score is rated right below Infosys.
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Softtek as an Employer
4.5/5
Softtek has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Softtek scored a 11 for Net Promoter Score and a 51 for Employee Net Promoter Score. NPS gauges how likely a customer of Softtek would recommend the brand to a friend. ENPS measures how likely Softtek employees would recommend working at Softtek to a friend.
Net Promoter Score
11
NPS Score
| 49% | Promoters |
|---|---|
| 13% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
51
eNPS Score
| 64% | Promoters |
|---|---|
| 23% | Passive |
| 13% | Detractors |
