25
NPS
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Neoris
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About Neoris' Brand
Creating your future through smart interactions. Among its major competitors, Neoris is ranked in 3rd place for NPS while Globant is 1st, and Indra is 2nd.
Brand at a Glance
55%
Customer Loyalty
2.5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Neoris Ranking
- #2 / 4 of its competitors
Neoris NPS
Neoris's Net Promoter Score (NPS) is a 25 with 50% Promoters, 25% Passives, and 25% Detractors. Net Promoter Score tracks whether Neoris's customers would recommend using the product based on a scale of -100 to 100.
Neoris Overall NPS
| 50% | Promoters |
|---|---|
| 25% | Passives |
| 25% | Detractors |
Neoris NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 0 | Feb 2022 | 0 |
Aug 2022 50 | Aug 2022 | 50 |
Aug 2023 66 | Aug 2023 | 66 |
Nov 2023 25 | Nov 2023 | 25 |
How Other Brands Compare
Neoris is ranked second for NPS among its competitors. Globant and Accenture come in first and third, with Velocity Partners coming in at #4.
Neoris |  Accenture |  Globant |  Velocity Partners | |
| Global Ranking | #- | #124 | #452 | #- |
| NPS | 25 | 20 | 38 | - |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $168.12B | $8.41B | $31.71M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Neoris Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Neoris users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Neoris Customer Loyalty vs. Competitors
Compared to its competitors, Neoris's Customer Loyalty score is rated right above Velocity Partners, and is preceded by Softtek.
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Neoris Product Quality
2.5/5
Neoris has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Neoris Product Information
Neoris’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.neoris.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
AI, Big Data and Analytics
Business Services
Healthcare
Neoris Product Quality vs. Competitors
Compared to its competitors, Neoris's Product Quality score is rated right above Velocity Partners, and is preceded by Softtek.
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Neoris Pricing
Neoris ROI & Value For Money
4.2/5
Neoris has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
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Neoris Pricing vs. Competitors
Compared to its competitors, Neoris's ROI score is rated right above Globant.
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Neoris Customer Satisfaction (CSAT)
Neoris Customer Satisfaction (CSAT) Score
25 / 100
Neoris has an overall Customer Satisfaction score of 25 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
25%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Neoris Customer Satisfaction vs. Competitors
Compared to its competitors, Neoris's Customer Satisfaction score is rated right above Velocity Partners, and is preceded by Indra.
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Neoris Customer Service
4.5/5
Neoris has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Neoris's Customer Service
Address
1395 Brickell Ave Ste. 500, Miami, FL 33131
Website
http://www.neoris.com
Phone Number
3057286000
Neoris's Social Links
Neoris Customer Service vs. Competitors
Compared to its competitors, Neoris's Customer Service score is rated right above Globant, and is preceded by Indra.
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Neoris as an Employer
4.5/5
Neoris has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Neoris scored a 25 for Net Promoter Score and a 31 for Employee Net Promoter Score. NPS gauges how likely a customer of Neoris would recommend the brand to a friend. ENPS measures how likely Neoris employees would recommend working at Neoris to a friend.
Net Promoter Score
25
NPS Score
| 50% | Promoters |
|---|---|
| 25% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
31
eNPS Score
| 56% | Promoters |
|---|---|
| 19% | Passive |
| 25% | Detractors |
