50
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Somfy Systems
Marketing or Exec? Claim Your Free Account
About Somfy Systems' Brand
Somfy is the world’s leading manufacturer of specialized motors and control systems for retractable awnings. Among its major competitors, Somfy Systems is ranked in 1st place for NPS while Siemens is 2nd, and ABB Ltd is 3rd.
Brand at a Glance
55%
Customer Loyalty
4.5/5
Product Quality
4.2/5
Pricing
4.5/5
Customer Service
Somfy Systems Ranking
- #1 / 4 of its competitors
Somfy Systems NPS
Somfy Systems's Net Promoter Score (NPS) is a 50 with 50% Promoters, 50% Passives, and 0% Detractors. Net Promoter Score tracks whether Somfy Systems's customers would recommend using the product based on a scale of -100 to 100.
Somfy Systems Overall NPS
| 50% | Promoters |
|---|---|
| 50% | Passives |
| 0% | Detractors |
Somfy Systems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 0 | Feb 2024 | 0 |
Sep 2024 50 | Sep 2024 | 50 |
How Other Brands Compare
Somfy Systems is ranked first for NPS among its competitors. Siemens and ABB Ltd come in second and third, with Villeroy & Boch coming in at #4.
Somfy Systems |  ABB Ltd |  Siemens |  Villeroy & Boch | |
| Global Ranking | #- | #419 | #499 | #- |
| NPS | 50 | 27 | 37 | 0 |
| Valuation Updated every 24 hours for public companies | - | $67.56B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Somfy Systems NPS vs. Competitors
Compared to its competitors, Somfy Systems's NPS is rated right above Siemens.
| COMPANY | NPS Score | |
|---|---|---|
| Somfy Systems | 50 |
| Siemens | 37 |
| ABB Ltd | 27 |
| Villeroy & Boch | 0 |
 | Heath | N/A |
 | USG Corporation | -34 |
 | Blinds.com | -88 |
Somfy Systems Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Somfy Systems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Somfy Systems Customer Loyalty vs. Competitors
Compared to its competitors, Somfy Systems's Customer Loyalty score is rated right above Blinds.com, and is preceded by Siemens.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| USG Corporation | 100% |
| ABB Ltd | 83% |
| Siemens | 80% |
| Somfy Systems | 55% |
| Blinds.com | 53% |
| Villeroy & Boch | 10% |
| Heath | N/A |
Unlock Somfy Systems Customer Loyalty vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Somfy Systems Customer Loyalty vs. Competitors data and gain insights into your customers today.
Somfy Systems Product Quality
4.5/5
Somfy Systems has an overall Product Quality score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Somfy Systems' overall Product Quality score rated by its users and customers.
Somfy Systems Product Information
Somfy Systems’s product quality score is a 4.5 out of 5 as rated by its users and customers.
- Website
- http://www.somfysystems.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Hardware and Devices
Somfy Systems Product Quality vs. Competitors
Compared to its competitors, Somfy Systems's Product Quality score is rated right above Siemens, and is preceded by Villeroy & Boch.
| COMPANY | Product Quality Score | |
|---|---|---|
| Villeroy & Boch | 5/5 |
| Somfy Systems | 4.5/5 |
| Siemens | 4/5 |
| ABB Ltd | 4/5 |
| USG Corporation | 3.7/5 |
| Blinds.com | 1.5/5 |
| Heath | N/A |
Unlock Somfy Systems Product Quality vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Somfy Systems Product Quality vs. Competitors data and gain insights into your customers today.
Somfy Systems Pricing
Somfy Systems ROI & Value For Money
4.2/5
Somfy Systems has a value for money and ROI score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Somfy Systems' overall ROI score rated by its users and customers.
Somfy Systems Pricing vs. Competitors
Compared to its competitors, Somfy Systems's ROI score is rated right above Siemens.
| COMPANY | Pricing Score | |
|---|---|---|
| Somfy Systems | 4.2/5 |
| Siemens | 4/5 |
| Villeroy & Boch | 4/5 |
| ABB Ltd | 3.8/5 |
| USG Corporation | 2.5/5 |
| Blinds.com | 1.5/5 |
| Heath | N/A |
Unlock Somfy Systems ROI vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Somfy Systems ROI vs. Competitors data and gain insights into your customers today.
Somfy Systems Customer Satisfaction (CSAT)
Somfy Systems Customer Satisfaction (CSAT) Score
100 / 100
Somfy Systems has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
50%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Somfy Systems Customer Satisfaction vs. Competitors
Compared to its competitors, Somfy Systems's Customer Satisfaction score is rated right above Siemens.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Somfy Systems | 100% |
| Siemens | 78% |
| ABB Ltd | 74% |
| USG Corporation | 50% |
| Blinds.com | 2% |
| Villeroy & Boch | 0% |
| Heath | 0% |
Unlock Somfy Systems Customer Satisfaction vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Somfy Systems Customer Satisfaction vs. Competitors data and gain insights into your customers today.
Somfy Systems Customer Service
4.5/5
Somfy Systems has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Somfy Systems' overall Customer Service score rated by its users and customers.
About Somfy Systems's Customer Service
Address
121 Herrod Boulevard, Dayton, NJ 08810
Website
http://www.somfysystems.com
Phone Number
1(877) 437-6639
Somfy Systems Customer Service vs. Competitors
Compared to its competitors, Somfy Systems's Customer Service score is rated right above Siemens.
| COMPANY | Customer Service Score | |
|---|---|---|
| Somfy Systems | 4.5/5 |
| Siemens | 4/5 |
| Villeroy & Boch | 4/5 |
| ABB Ltd | 3.9/5 |
| USG Corporation | 2.5/5 |
| Blinds.com | 1.5/5 |
| Heath | N/A |
Unlock Somfy Systems Customer Service vs. Competitors Data
VS
Sign Up for Brand Profile PRO to get the full Somfy Systems Customer Service vs. Competitors data and gain insights into your customers today.
Consumer vs. Employees
Somfy Systems scored a 50 for Net Promoter Score and a 0 for Employee Net Promoter Score. NPS gauges how likely a customer of Somfy Systems would recommend the brand to a friend. ENPS measures how likely Somfy Systems employees would recommend working at Somfy Systems to a friend.
Net Promoter Score
50
NPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
0
eNPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
