

Among its major competitors, Sonae is ranked in 5th place for NPS while Lend Lease is 1st, and BlackRock is 2nd.
Sonae's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sonae's customers would recommend using the product based on a scale of -100 to 100.
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
| Summary | Date | Score |
|---|---|---|
Mar 2023 -100 | Mar 2023 | -100 |
Sonae is ranked #4 for NPS among its competitors. Lend Lease and BlackRock come in first and second, with State Street coming in at third.
![]() Sonae | ![]() BlackRock | ![]() State Street | ![]() Lend Lease | |
| Global Ranking | #- | #602 | #- | #- |
| NPS | -100 | 10 | 6 | 18 |
| Valuation Updated every 24 hours for public companies | - | $108.30B | $25.38B | - |
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Compared to its competitors, Sonae's NPS is rated right below Portugal Telecom.
| COMPANY | NPS Score | |
|---|---|---|
![]() | Lend Lease | 18 |
![]() | BlackRock | 10 |
![]() | State Street | 6 |
![]() | Portugal Telecom | -100 |
![]() | Sonae | -100 |
Sonae scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Sonae would recommend the brand to a friend. ENPS measures how likely Sonae employees would recommend working at Sonae to a friend.
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |