-100
NPS
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Sonic Foundry
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About Sonic Foundry's Brand
Sonic Foundry offers video capture, management, and webcasting solutions to the education, business, and government sectors. Among its major competitors, Sonic Foundry is ranked in 4th place for NPS while Panopto is 1st, and Ericsson is 2nd.Their current market cap is $44.55M
Sonic Foundry Ranking
- #4 / 4 of its competitors
Sonic Foundry NPS
Sonic Foundry's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Sonic Foundry's customers would recommend using the product based on a scale of -100 to 100.
Sonic Foundry Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Sonic Foundry NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 -100 | Oct 2022 | -100 |
How Other Brands Compare
Sonic Foundry is ranked #4 for NPS among its competitors. Panopto and Ericsson come in first and second, with Brainshark coming in at third. Among those competitors, it is the lowest valued company behind Ericsson.
Sonic Foundry |  Ericsson |  Panopto |  Brainshark | |
| Global Ranking | #- | #272 | #- | #- |
| NPS | -100 | 34 | 67 | -16 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | $44.55M | $40.52B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sonic Foundry NPS vs. Competitors
Compared to its competitors, Sonic Foundry's NPS is rated right below Brainshark.
| COMPANY | NPS Score | |
|---|---|---|
| Panopto | 67 |
| Ericsson | 34 |
 | Qumu | N/A |
| Brainshark | -16 |
| Sonic Foundry | -100 |
Sonic Foundry Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sonic Foundry Customer Satisfaction vs. Competitors
Compared to its competitors, Sonic Foundry's Customer Satisfaction score is rated right above Qumu, and is preceded by Brainshark.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Panopto | 100% |
| Ericsson | 75% |
| Brainshark | 47% |
| Sonic Foundry | 0% |
| Qumu | 0% |
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Sonic Foundry as an Employer
3.0/5
Sonic Foundry has a 3.0/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Sonic Foundry scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Sonic Foundry would recommend the brand to a friend. ENPS measures how likely Sonic Foundry employees would recommend working at Sonic Foundry to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
