-84
NPS
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Sono Bello
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About Sono Bello's Brand
In just over a decade, Sono Bello® has grown into an industry leader with 100+ locations spanning across the United States. Our growth is made possible by an amazing team of board-certified surgeons that are now over 180 strong, as well as our entire team of dedicated Sono Bello® employees. With our eyes to the future, we look forward to opening even more locations in the coming years. We also look forward to further advances in the tools and techniques of our craft, so we can always provide our customers with the most advanced micro-laser liposuction procedures and the most amazing results available. Sono Bello® believes body cosmetic procedures to be both a science and an art. Over the years, we’ve seen that when the two work together seamlessly, lives are changed for the better. This is why our team of highly skilled physicians only specialize in total body transformation, and it’s how we’ve been able to positively impact the lives of thousands of women and men nationwide. Among its major competitors, Sono Bello is ranked in 6th place for NPS while Aya Healthcare is 1st, and HCA Healthcare is 2nd.
Brand at a Glance
60%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Sono Bello Ranking
- #4 / 4 of its competitors
Sono Bello NPS
Sono Bello's Net Promoter Score (NPS) is a -84 with 8% Promoters, 0% Passives, and 92% Detractors. Net Promoter Score tracks whether Sono Bello's customers would recommend using the product based on a scale of -100 to 100.
Sono Bello Overall NPS
| 8% | Promoters |
|---|---|
| 0% | Passives |
| 92% | Detractors |
Sono Bello NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 100 | May 2024 | 100 |
Aug 2024 -33 | Aug 2024 | -33 |
Sep 2024 -50 | Sep 2024 | -50 |
Oct 2024 -60 | Oct 2024 | -60 |
Dec 2024 -67 | Dec 2024 | -67 |
Mar 2025 -71 | Mar 2025 | -71 |
May 2025 -75 | May 2025 | -75 |
Jun 2025 -80 | Jun 2025 | -80 |
Sep 2025 -81 | Sep 2025 | -81 |
Oct 2025 -83 | Oct 2025 | -83 |
Dec 2025 -85 | Dec 2025 | -85 |
How Other Brands Compare
Sono Bello is ranked #4 for NPS among its competitors. Aya Healthcare and HCA Healthcare come in first and second, with SkinSpirit coming in at third.
Sono Bello |  HCA Healthcare |  Aya Healthcare |  SkinSpirit | |
| Global Ranking | #- | #910 | #- | #- |
| NPS | -84 | 5 | 7 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sono Bello NPS by Gender
Sono Bello's NPS was rated -82 by Female customers on Comparably.
Female
-82
Sono Bello's NPS was rated -82 by Female customers on Comparably.
9%
Promoters
0%
Passives
91%
Detractors
Male
N/A
Sono Bello's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Sono Bello NPS by Ethnicity
Sono Bello's NPS was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
African American/Black -60 | African American/Black | -60 |
Sono Bello NPS by Age
Sono Bello's NPS was rated -100 points by customers ages 61-65 on Comparably.
Sono Bello NPS by Usage
Sono Bello's NPS was rated -100 points by customers who have used Sono Bello's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Sono Bello NPS vs. Competitors
Compared to its competitors, Sono Bello's NPS is rated right below LaserAway.
| COMPANY | NPS Score | |
|---|---|---|
| Aya Healthcare | 7 |
| HCA Healthcare | 5 |
| SkinSpirit | 0 |
| NuBody Concepts | N/A |
| Ideal Image | -26 |
| LaserAway | -32 |
| Sono Bello | -84 |
Sono Bello Customer Reviews
Out of the 3 Sono Bello customer reviews 0 were positive and 3 were constructive. Sono Bello customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Sono Bello Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Sono Bello users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sono Bello Customer Loyalty Score by Gender
Sono Bello's Customer Loyalty score was rated 59 by Female customers on Comparably.
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Female
59%
Yes
Male
N/A
Yes
Sono Bello Customer Loyalty Score by Ethnicity
Sono Bello's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
% who answered "Yes"
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46
out of 100
Caucasian
64
out of 100
African American/Black
Sono Bello Customer Loyalty Score by Age
Sono Bello's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
Sono Bello Customer Loyalty Score by Usage
Sono Bello's Customer Loyalty score was rated the highest by customers who have used Sono Bello's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sono Bello Customer Loyalty Score by Industry
Sono Bello's Customer Loyalty score was rated 10% by Healthcare, Hospitals and Medicine industry customers.
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Sono Bello Customer Loyalty vs. Competitors
Compared to its competitors, Sono Bello's Customer Loyalty score is rated right above Ideal Image, and is preceded by HCA Healthcare.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Aya Healthcare | 75% |
| HCA Healthcare | 68% |
| Sono Bello | 60% |
| Ideal Image | 54% |
| LaserAway | 53% |
| SkinSpirit | 10% |
| NuBody Concepts | N/A |
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Sono Bello Product Quality
1.5/5
Sono Bello has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Sono Bello Product Information
Sono Bello’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Healthcare, Hospitals and Medicine industry rated Sono Bello's product the highest.
- Website
- https://www.sonobello.com
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into Sono Bello Product Quality
Sono Bello's Product Quality score was rated highest by customers who have used Sono Bello's products/services for 2 to 5 Years, and rated lowest by customers who have used Sono Bello's products/services for Less than 1 Year.
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Ranked Sono Bello Product Quality the Highest
Ranked Sono Bello Product Quality the Lowest
Sono Bello Product Quality Score by Gender
Sono Bello's Product Quality score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Sono Bello Product Quality Score by Ethnicity
Sono Bello's Product Quality score was rated 1.5 stars by both African American/Black and Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Sono Bello Product Quality Score by Age
Sono Bello's Product Quality score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Sono Bello Product Quality Score by Usage
Sono Bello's Product Quality score was rated 1.5 stars by customers who have used Sono Bello's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Sono Bello Product Quality Score by Industry
Sono Bello's Product Quality score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Sono Bello Product Quality vs. Competitors
Compared to its competitors, Sono Bello's Product Quality score is rated right above NuBody Concepts, and is preceded by SkinSpirit.
| COMPANY | Product Quality Score | |
|---|---|---|
| HCA Healthcare | 3.5/5 |
| Aya Healthcare | 3.3/5 |
| LaserAway | 2.9/5 |
| Ideal Image | 2.8/5 |
| SkinSpirit | 2.5/5 |
| Sono Bello | 1.5/5 |
| NuBody Concepts | N/A |
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Sono Bello Pricing
Sono Bello ROI & Value For Money
1.5/5
Sono Bello has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Sono Bello Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Sono Bello ROI
Sono Bello's ROI score was rated highest by African American/Black customers, and rated lowest by customers who have used Sono Bello's products/services for Less than 1 Year.
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Ranked Sono Bello ROI the Highest
Ranked Sono Bello ROI the Lowest
Sono Bello ROI Score by Gender
Sono Bello's ROI score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Sono Bello ROI Score by Ethnicity
Sono Bello's ROI score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sono Bello.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Sono Bello ROI Score by Age
Sono Bello's ROI score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Sono Bello ROI Score by Usage
Sono Bello's ROI score was rated 1.5 stars by customers who have used Sono Bello's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Sono Bello ROI Score by Industry
Sono Bello's ROI score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Sono Bello Pricing vs. Competitors
Compared to its competitors, Sono Bello's ROI score is rated right above NuBody Concepts, and is preceded by Ideal Image.
| COMPANY | Pricing Score | |
|---|---|---|
| SkinSpirit | 3.5/5 |
| HCA Healthcare | 3.3/5 |
| Aya Healthcare | 3.2/5 |
| LaserAway | 2.7/5 |
| Ideal Image | 2.6/5 |
| Sono Bello | 1.5/5 |
| NuBody Concepts | N/A |
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Sono Bello Customer Satisfaction (CSAT)
Sono Bello Customer Satisfaction (CSAT) Score
7 / 100
Sono Bello has an overall Customer Satisfaction score of 7 rated by its users and customers.
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Very Satisfied
7%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
8%
Very Dissatisfied
85%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sono Bello Customer Satisfaction
Sono Bello's Customer Satisfaction score was rated highest by African American/Black customers, and rated lowest by customers who have used Sono Bello's products/services for Less than 1 Year.
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Ranked Sono Bello Customer Satisfaction the Highest
Ranked Sono Bello Customer Satisfaction the Lowest
Sono Bello Customer Satisfaction Score by Gender
Sono Bello's Customer Satisfaction score was rated 9 by Female customers on Comparably.
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9 / 100
FemaleVery Satisfied | 9% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 9% | |
Very Dissatisfied | 82% |
Sono Bello Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sono Bello's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
20%
Very Dissatisfied
80%
CSAT according to African American/Black
Sono Bello's Customer Satisfaction (CSAT) score was rated 20% according to African American/Black users and customers.
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20 / 100
Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
80%
Sono Bello Customer Satisfaction Score by Age
Sono Bello's Customer Satisfaction score was rated 0 points by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 0% |
Sono Bello Customer Satisfaction Score by Usage
Sono Bello's Customer Satisfaction score was rated 0 points by customers who have used Sono Bello's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Sono Bello Customer Satisfaction Score by Industry
Sono Bello's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Sono Bello Customer Satisfaction Score by Industry",
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"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Sono Bello's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
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}Sono Bello Customer Satisfaction vs. Competitors
Compared to its competitors, Sono Bello's Customer Satisfaction score is rated right above NuBody Concepts, and is preceded by LaserAway.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| SkinSpirit | 100% |
| HCA Healthcare | 60% |
| Aya Healthcare | 57% |
| Ideal Image | 57% |
| LaserAway | 45% |
| Sono Bello | 7% |
| NuBody Concepts | 0% |
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Sono Bello Customer Service
1.5/5
Sono Bello has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Sono Bello's Customer Service
Address
5250 Carillon Point, Kirkland, WA 98033
Website
https://www.sonobello.com
Sono Bello's Social Links
Quick Insights into Sono Bello Customer Service
Sono Bello's Customer Service score was rated highest by African American/Black customers, and rated lowest by customers who have used Sono Bello's products/services for Less than 1 Year.
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Ranked Sono Bello Customer Service the Highest
Ranked Sono Bello Customer Service the Lowest
Sono Bello Customer Service Score by Gender
Sono Bello's Customer Service score was rated 1.5 by Female customers on Comparably.
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Female
1.5/5
Male
N/A
Sono Bello Customer Service Score by Ethnicity
Sono Bello's Customer Service score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
African American/Black 2 | African American/Black | 2 |
Sono Bello Customer Service Score by Age
Sono Bello's Customer Service score was rated 1.5 stars by customers ages 61-65 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
61-65 1.5 | 61-65 | 1.5 |
Sono Bello Customer Service Score by Usage
Sono Bello's Customer Service score was rated 1.5 stars by customers who have used Sono Bello's products/services for 2 to 5 Years, and by customers with Less than 1 Year of usage.
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Sono Bello Customer Service Score by Industry
Sono Bello's Customer Service score was rated 1.5 stars by Healthcare, Hospitals and Medicine industry customers.
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Sono Bello Customer Service vs. Competitors
Compared to its competitors, Sono Bello's Customer Service score is rated right above SkinSpirit, and is preceded by LaserAway.
| COMPANY | Customer Service Score | |
|---|---|---|
| HCA Healthcare | 3.4/5 |
| Aya Healthcare | 3.3/5 |
| Ideal Image | 2.6/5 |
| LaserAway | 2.5/5 |
| Sono Bello | 1.5/5 |
| SkinSpirit | 1.5/5 |
| NuBody Concepts | N/A |
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Sono Bello as an Employer
4.6/5
Sono Bello has a 4.6/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Sono Bello scored a -84 for Net Promoter Score and a 45 for Employee Net Promoter Score. NPS gauges how likely a customer of Sono Bello would recommend the brand to a friend. ENPS measures how likely Sono Bello employees would recommend working at Sono Bello to a friend.
Net Promoter Score
-84
NPS Score
| 8% | Promoters |
|---|---|
| 0% | Passive |
| 92% | Detractors |
Employee Net Promoter Score
45
eNPS Score
| 60% | Promoters |
|---|---|
| 25% | Passive |
| 15% | Detractors |
