-4
NPS
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Sotheby's International Realty
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About Sotheby's International Realty's Brand
Sotheby's International Realty was founded in 1976 as a real estate service for the discerning clients of Sotheby's auction house. Among its major competitors, Sotheby's International Realty is ranked in 4th place for NPS while Sotheby's is 1st, and Zillow is 2nd.
Brand at a Glance
68%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
2.9/5
Customer Service
Sotheby's International Realty CMO
Kevin Thompson
Kevin Thompson serves as the Chief Marketing Officer of Sotheby's International Realty. Kevin started at Sotheby's International Realty in March of 2017. Kevin is currently based in the Greater New York City Area.
Sotheby's International Realty Ranking
- #4 / 4 of its competitors
Sotheby's International Realty NPS
Sotheby's International Realty's Net Promoter Score (NPS) is a -4 with 46% Promoters, 4% Passives, and 50% Detractors. Net Promoter Score tracks whether Sotheby's International Realty's customers would recommend using the product based on a scale of -100 to 100.
Sotheby's International Realty Overall NPS
| 46% | Promoters |
|---|---|
| 4% | Passives |
| 50% | Detractors |
Sotheby's International Realty NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2022 -13 | Jun 2022 | -13 |
Aug 2022 -11 | Aug 2022 | -11 |
Sep 2022 -5 | Sep 2022 | -5 |
Nov 2022 0 | Nov 2022 | 0 |
Dec 2022 -1 | Dec 2022 | -1 |
Jan 2023 -5 | Jan 2023 | -5 |
Feb 2023 -1 | Feb 2023 | -1 |
Mar 2023 -5 | Mar 2023 | -5 |
May 2023 -8 | May 2023 | -8 |
Aug 2023 -4 | Aug 2023 | -4 |
Oct 2023 0 | Oct 2023 | 0 |
Dec 2023 -4 | Dec 2023 | -4 |
How Other Brands Compare
Sotheby's International Realty is ranked #4 for NPS among its competitors. Sotheby's and Zillow come in first and second, with Coldwell Banker coming in at third.
Sotheby's International Realty |  Zillow |  Sotheby's |  Coldwell Banker | |
| Global Ranking | #- | #189 | #279 | #- |
| NPS | -4 | 17 | 24 | 5 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $31.40B | - | $2.11B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sotheby's International Realty NPS by Gender
Female customers rated Sotheby's International Realty's NPS 19 points higher than Male customers.
Male
-39
Sotheby's International Realty's NPS was rated -39 by Male customers on Comparably.
24%
Promoters
13%
Passives
63%
Detractors
Female
-20
Sotheby's International Realty's NPS was rated -20 by Female customers on Comparably.
40%
Promoters
0%
Passives
60%
Detractors
Sotheby's International Realty NPS by Ethnicity
Sotheby's International Realty's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Sotheby's International Realty NPS by Age
Sotheby's International Realty's NPS was rated -100 points by customers ages 51-55 on Comparably.
Sotheby's International Realty NPS by Usage
Sotheby's International Realty's NPS was rated the highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -51 | Less than 1 Year | -51 |
1 to 2 Years -50 | 1 to 2 Years | -50 |
2 to 5 Years 34 | 2 to 5 Years | 34 |
Sotheby's International Realty NPS vs. Competitors
Compared to its competitors, Sotheby's International Realty's NPS is rated right above RE/MAX, and is preceded by Coldwell Banker.
| COMPANY | NPS Score | |
|---|---|---|
| Sotheby's | 24 |
| Zillow | 17 |
| Coldwell Banker | 5 |
| Sotheby's International Realty | -4 |
 | RE/MAX | -60 |
Sotheby's International Realty Customer Reviews
Out of the 3 Sotheby's International Realty customer reviews 1 was positive and 2 were constructive. Sotheby's International Realty customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Sotheby's International Realty Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Sotheby's International Realty users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sotheby's International Realty Customer Loyalty Score by Gender
Male customers rated Sotheby's International Realty's Customer Loyalty score 2% higher than Female customers.
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Male
66%
Yes
Female
64%
Yes
Sotheby's International Realty Customer Loyalty Score by Ethnicity
Sotheby's International Realty's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
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78
out of 100
Caucasian
Sotheby's International Realty Customer Loyalty Score by Age
Sotheby's International Realty's Customer Loyalty score was rated 64% by customers ages 51-55 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 64% | 51-55 | 64% |
Sotheby's International Realty Customer Loyalty Score by Usage
Sotheby's International Realty's Customer Loyalty score was rated the highest by customers who have used Sotheby's International Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sotheby's International Realty Customer Loyalty vs. Competitors
Compared to its competitors, Sotheby's International Realty's Customer Loyalty score is rated right above RE/MAX, and is preceded by Sotheby's.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Zillow | 73% |
| Sotheby's | 71% |
| Sotheby's International Realty | 68% |
| RE/MAX | 62% |
| Coldwell Banker | 47% |
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Sotheby's International Realty Product Quality
3.1/5
Sotheby's International Realty has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Sotheby's International Realty Product Information
Sotheby's International Realty’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Real Estate
Quick Insights into Sotheby's International Realty Product Quality
Sotheby's International Realty's Product Quality score was rated highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and rated lowest by customers who have used Sotheby's International Realty's products/services for Less than 1 Year.
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Ranked Sotheby's International Realty Product Quality the Highest
Ranked Sotheby's International Realty Product Quality the Lowest
Sotheby's International Realty Product Quality Score by Gender
Sotheby's International Realty's Product Quality score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Sotheby's International Realty Product Quality Score by Ethnicity
Sotheby's International Realty's Product Quality score was rated 2 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Sotheby's International Realty Product Quality Score by Age
Sotheby's International Realty's Product Quality score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Sotheby's International Realty Product Quality Score by Usage
Sotheby's International Realty's Product Quality score was rated the highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sotheby's International Realty Product Quality vs. Competitors
Compared to its competitors, Sotheby's International Realty's Product Quality score is rated right above Coldwell Banker, and is preceded by Zillow.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sotheby's | 3.8/5 |
| Zillow | 3.6/5 |
| Sotheby's International Realty | 3.1/5 |
| Coldwell Banker | 3/5 |
| RE/MAX | 1.6/5 |
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Sotheby's International Realty Pricing
Sotheby's International Realty ROI & Value For Money
2.8/5
Sotheby's International Realty has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Quick Insights into Sotheby's International Realty ROI
Sotheby's International Realty's ROI score was rated highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and rated lowest by customers who have used Sotheby's International Realty's products/services for Less than 1 Year.
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Ranked Sotheby's International Realty ROI the Highest
Ranked Sotheby's International Realty ROI the Lowest
Sotheby's International Realty ROI Score by Gender
Sotheby's International Realty's ROI score was rated 2.3 by both Female and Male customers on Comparably.
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Male
2.3/5
Female
2.3/5
Sotheby's International Realty ROI Score by Ethnicity
Sotheby's International Realty's ROI score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Sotheby's International Realty.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Sotheby's International Realty ROI Score by Age
Sotheby's International Realty's ROI score was rated 1.5 stars by customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Sotheby's International Realty.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Sotheby's International Realty ROI Score by Usage
Sotheby's International Realty's ROI score was rated the highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sotheby's International Realty Pricing vs. Competitors
Compared to its competitors, Sotheby's International Realty's ROI score is rated right above RE/MAX, and is preceded by Coldwell Banker.
| COMPANY | Pricing Score | |
|---|---|---|
| Sotheby's | 3.7/5 |
| Zillow | 3.5/5 |
| Coldwell Banker | 2.9/5 |
| Sotheby's International Realty | 2.8/5 |
| RE/MAX | 1.6/5 |
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Sotheby's International Realty Customer Satisfaction (CSAT)
Sotheby's International Realty Customer Satisfaction (CSAT) Score
42 / 100
Sotheby's International Realty has an overall Customer Satisfaction score of 42 rated by its users and customers.
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Very Satisfied
26%
Satisfied
16%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
0%
Very Dissatisfied
42%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Sotheby's International Realty Customer Satisfaction
Sotheby's International Realty's Customer Satisfaction score was rated highest by customers who have used Sotheby's International Realty's products/services for 1 to 2 Years, and rated lowest by customers who have used Sotheby's International Realty's products/services for Less than 1 Year.
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Ranked Sotheby's International Realty Customer Satisfaction the Highest
Ranked Sotheby's International Realty Customer Satisfaction the Lowest
Sotheby's International Realty Customer Satisfaction Score by Gender
Female customers rated Sotheby's International Realty's Customer Satisfaction score 22 points higher than Male customers.
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28 / 100
MaleVery Satisfied | 14% | |
|---|---|---|
Satisfied | 14% | |
Neither Satisfied nor Dissatisfied | 14% | |
Dissatisfied | 0% | |
Very Dissatisfied | 58% |
50 / 100
FemaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 50% |
Sotheby's International Realty Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Sotheby's International Realty's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
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50 / 100
Very Satisfied
38%
Satisfied
12%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
Sotheby's International Realty Customer Satisfaction Score by Age
Sotheby's International Realty's Customer Satisfaction score was rated 0 points by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 0% |
Sotheby's International Realty Customer Satisfaction Score by Usage
Sotheby's International Realty's Customer Satisfaction score was rated the highest by customers who have used Sotheby's International Realty's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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Sotheby's International Realty Customer Satisfaction vs. Competitors
Compared to its competitors, Sotheby's International Realty's Customer Satisfaction score is rated right above RE/MAX, and is preceded by Coldwell Banker.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sotheby's | 68% |
| Zillow | 58% |
| Coldwell Banker | 57% |
| Sotheby's International Realty | 42% |
| RE/MAX | 31% |
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Sotheby's International Realty Customer Service
2.9/5
Sotheby's International Realty has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About Sotheby's International Realty's Customer Service
Address
175 Park Ave, Madison, NJ 07940
Website
https://www.sothebysrealty.com
Phone Number
866.899.4747
Quick Insights into Sotheby's International Realty Customer Service
Sotheby's International Realty's Customer Service score was rated highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and rated lowest by customers who have used Sotheby's International Realty's products/services for Less than 1 Year.
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Ranked Sotheby's International Realty Customer Service the Highest
Ranked Sotheby's International Realty Customer Service the Lowest
Sotheby's International Realty Customer Service Score by Gender
Male customers rated Sotheby's International Realty's Customer Service score 0.1 stars higher than Female customers.
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Male
2.4/5
Female
2.3/5
Sotheby's International Realty Customer Service Score by Ethnicity
Sotheby's International Realty's Customer Service score was rated 2.1 stars by Caucasian customers on Comparably.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
Sotheby's International Realty Customer Service Score by Age
Sotheby's International Realty's Customer Service score was rated 1.5 stars by customers ages 51-55 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 1.5 | 51-55 | 1.5 |
Sotheby's International Realty Customer Service Score by Usage
Sotheby's International Realty's Customer Service score was rated the highest by customers who have used Sotheby's International Realty's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Sotheby's International Realty Customer Service vs. Competitors
Compared to its competitors, Sotheby's International Realty's Customer Service score is rated right above RE/MAX, and is preceded by Coldwell Banker.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sotheby's | 4/5 |
| Zillow | 3.5/5 |
| Coldwell Banker | 2.9/5 |
| Sotheby's International Realty | 2.9/5 |
| RE/MAX | 1.5/5 |
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Sotheby's International Realty as an Employer
4.1/5
Sotheby's International Realty has a 4.1/5 stars for its overall company culture rated by their employees
top
5%
CEO of Sotheby's International Realty
In the Top 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Sotheby's International Realty scored a -4 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Sotheby's International Realty would recommend the brand to a friend. ENPS measures how likely Sotheby's International Realty employees would recommend working at Sotheby's International Realty to a friend.
Net Promoter Score
-4
NPS Score
| 46% | Promoters |
|---|---|
| 4% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 58% | Promoters |
|---|---|
| 21% | Passive |
| 21% | Detractors |
