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NPS
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Southern Wine & Spirits
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About Southern Wine & Spirits' Brand
Among its major competitors, Southern Wine & Spirits is ranked in 4th place for NPS while Pernod Ricard is 1st, and Diageo is 2nd.
Brand at a Glance
78%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.1/5
Customer Service
Southern Wine & Spirits Ranking
- #4 / 4 of its competitors
Southern Wine & Spirits NPS
Southern Wine & Spirits's Net Promoter Score (NPS) is a 0 with 47% Promoters, 6% Passives, and 47% Detractors. Net Promoter Score tracks whether Southern Wine & Spirits's customers would recommend using the product based on a scale of -100 to 100.
Southern Wine & Spirits Overall NPS
| 47% | Promoters |
|---|---|
| 6% | Passives |
| 47% | Detractors |
Southern Wine & Spirits NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 8 | Apr 2024 | 8 |
Jun 2024 6 | Jun 2024 | 6 |
Jul 2024 4 | Jul 2024 | 4 |
Sep 2024 3 | Sep 2024 | 3 |
Oct 2024 1 | Oct 2024 | 1 |
Nov 2024 -1 | Nov 2024 | -1 |
Dec 2024 1 | Dec 2024 | 1 |
Feb 2025 3 | Feb 2025 | 3 |
Apr 2025 0 | Apr 2025 | 0 |
Sep 2025 2 | Sep 2025 | 2 |
Oct 2025 0 | Oct 2025 | 0 |
Jan 2026 0 | Jan 2026 | 0 |
How Other Brands Compare
Southern Wine & Spirits is ranked #4 for NPS among its competitors. Pernod Ricard and Diageo come in first and second, with Constellation Brands coming in at third.
Southern Wine & Spirits |  Diageo |  Constellation Brands |  Pernod Ricard | |
| Global Ranking | #- | #344 | #472 | #- |
| NPS | 0 | 43 | 40 | 49 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $96.06B | $43.31B | $51.72B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Southern Wine & Spirits NPS by Gender
Male customers rated Southern Wine & Spirits's NPS 37 points higher than Female customers.
Male
-13
Southern Wine & Spirits's NPS was rated -13 by Male customers on Comparably.
40%
Promoters
7%
Passives
53%
Detractors
Female
-50
Southern Wine & Spirits's NPS was rated -50 by Female customers on Comparably.
25%
Promoters
0%
Passives
75%
Detractors
Southern Wine & Spirits NPS by Ethnicity
Southern Wine & Spirits's NPS was rated the highest by Other customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -24 | Caucasian | -24 |
Other 0 | Other | 0 |
Southern Wine & Spirits NPS by Age
Southern Wine & Spirits's NPS was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
Southern Wine & Spirits NPS by Usage
Southern Wine & Spirits's NPS was rated the highest by customers who have used Southern Wine & Spirits's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years -50 | 5 to 10 Years | -50 |
Over 10 Years -16 | Over 10 Years | -16 |
Southern Wine & Spirits NPS vs. Competitors
Compared to its competitors, Southern Wine & Spirits's NPS is rated right above RNDC Texas, and is preceded by Constellation Brands.
| COMPANY | NPS Score | |
|---|---|---|
| Pernod Ricard | 49 |
| Diageo | 43 |
| Constellation Brands | 40 |
| Southern Wine & Spirits | 0 |
 | RNDC Texas | 0 |
Southern Wine & Spirits Customer Reviews
Out of the 5 Southern Wine & Spirits customer reviews 3 were positive and 2 were constructive. Southern Wine & Spirits customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Southern Wine & Spirits Customer Loyalty
78%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
78% of Southern Wine & Spirits users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Southern Wine & Spirits Customer Loyalty Score by Gender
Male customers rated Southern Wine & Spirits's Customer Loyalty score 4% higher than Female customers.
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Male
82%
Yes
Female
78%
Yes
Southern Wine & Spirits Customer Loyalty Score by Ethnicity
Southern Wine & Spirits's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Southern Wine & Spirits.
86
out of 100
Caucasian
70
out of 100
Other
Southern Wine & Spirits Customer Loyalty Score by Age
Southern Wine & Spirits's Customer Loyalty score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
51-55 82% | 51-55 | 82% |
61-65 85% | 61-65 | 85% |
66+ 100% | 66+ | 100% |
Southern Wine & Spirits Customer Loyalty Score by Usage
Southern Wine & Spirits's Customer Loyalty score was rated the highest by customers who have used Southern Wine & Spirits's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Southern Wine & Spirits Customer Loyalty Score by Industry
Southern Wine & Spirits's Customer Loyalty score was rated 100% by Beverage, Wine and Spirits industry customers.
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Southern Wine & Spirits Customer Loyalty vs. Competitors
Compared to its competitors, Southern Wine & Spirits's Customer Loyalty score is rated right above Pernod Ricard, and is preceded by Diageo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| RNDC Texas | 100% |
| Diageo | 87% |
| Southern Wine & Spirits | 78% |
| Pernod Ricard | 73% |
| Constellation Brands | 72% |
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Southern Wine & Spirits Product Quality
3.2/5
Southern Wine & Spirits has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Southern Wine & Spirits Product Information
Southern Wine & Spirits’s product quality score is a 3.2 out of 5 as rated by its users and customers. Reviewers from the Beverage, Wine and Spirits industry rated Southern Wine & Spirits's product the highest.
- Website
- www.southernwinenv.com
- Company Size
- 10,000+ Employees
Industry
Tech
Food and Beverages
Quick Insights into Southern Wine & Spirits Product Quality
Southern Wine & Spirits's Product Quality score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Southern Wine & Spirits Product Quality the Highest
Ranked Southern Wine & Spirits Product Quality the Lowest
Southern Wine & Spirits Product Quality Score by Gender
Male customers rated Southern Wine & Spirits's Product Quality score 0.8 stars higher than Female customers.
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Male
2.9/5
Female
2.1/5
Southern Wine & Spirits Product Quality Score by Ethnicity
Southern Wine & Spirits's Product Quality score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.4 | Caucasian | 2.4 |
Other 4.6 | Other | 4.6 |
Southern Wine & Spirits Product Quality Score by Age
Southern Wine & Spirits's Product Quality score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
61-65 4.1 | 61-65 | 4.1 |
66+ 3 | 66+ | 3 |
Southern Wine & Spirits Product Quality Score by Usage
Southern Wine & Spirits's Product Quality score was rated 3 stars by customers who have used Southern Wine & Spirits's products/services for 5 to 10 Years, and by customers with Over 10 Years of usage.
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Southern Wine & Spirits Product Quality Score by Industry
Southern Wine & Spirits's Product Quality score was rated 2.5 stars by Beverage, Wine and Spirits industry customers.
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Southern Wine & Spirits Product Quality vs. Competitors
Compared to its competitors, Southern Wine & Spirits's Product Quality score is rated right below RNDC Texas.
| COMPANY | Product Quality Score | |
|---|---|---|
| Diageo | 4.2/5 |
| Pernod Ricard | 4/5 |
| Constellation Brands | 4/5 |
| RNDC Texas | 4/5 |
| Southern Wine & Spirits | 3.2/5 |
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Southern Wine & Spirits Pricing
Southern Wine & Spirits ROI & Value For Money
3.2/5
Southern Wine & Spirits has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Southern Wine & Spirits Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Beverage, Wine and Spirits industry.
Quick Insights into Southern Wine & Spirits ROI
Southern Wine & Spirits's ROI score was rated highest by customers ages 61-65, and rated lowest by Female customers.
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Ranked Southern Wine & Spirits ROI the Highest
Ranked Southern Wine & Spirits ROI the Lowest
Southern Wine & Spirits ROI Score by Gender
Male customers rated Southern Wine & Spirits's ROI score 0.4 stars higher than Female customers.
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Male
2.9/5
Female
2.5/5
Southern Wine & Spirits ROI Score by Ethnicity
Southern Wine & Spirits's ROI score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Other 4 | Other | 4 |
Southern Wine & Spirits ROI Score by Age
Southern Wine & Spirits's ROI score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
51-55 2.5 | 51-55 | 2.5 |
61-65 4.1 | 61-65 | 4.1 |
66+ 3.5 | 66+ | 3.5 |
Southern Wine & Spirits ROI Score by Usage
Southern Wine & Spirits's ROI score was rated the highest by customers who have used Southern Wine & Spirits's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Southern Wine & Spirits ROI Score by Industry
Southern Wine & Spirits's ROI score was rated 3.1 stars by Beverage, Wine and Spirits industry customers.
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Southern Wine & Spirits Pricing vs. Competitors
Compared to its competitors, Southern Wine & Spirits's ROI score is rated right below Pernod Ricard.
| COMPANY | Pricing Score | |
|---|---|---|
| Diageo | 4.1/5 |
| Constellation Brands | 4/5 |
| RNDC Texas | 4/5 |
| Pernod Ricard | 3.8/5 |
| Southern Wine & Spirits | 3.2/5 |
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Southern Wine & Spirits Customer Satisfaction (CSAT)
Southern Wine & Spirits Customer Satisfaction (CSAT) Score
56 / 100
Southern Wine & Spirits has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
43%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
26%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Southern Wine & Spirits Customer Satisfaction
Southern Wine & Spirits's Customer Satisfaction score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Southern Wine & Spirits Customer Satisfaction the Highest
Ranked Southern Wine & Spirits Customer Satisfaction the Lowest
Southern Wine & Spirits Customer Satisfaction Score by Gender
Male customers rated Southern Wine & Spirits's Customer Satisfaction score 20 points higher than Female customers.
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53 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 13% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 13% | |
Very Dissatisfied | 34% |
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
Southern Wine & Spirits Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Southern Wine & Spirits' Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
15%
Very Dissatisfied
47%
CSAT according to Other
Southern Wine & Spirits' Customer Satisfaction (CSAT) score was rated 100% according to Other users and customers.
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100 / 100
Very Satisfied
33%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
Southern Wine & Spirits Customer Satisfaction Score by Age
Southern Wine & Spirits's Customer Satisfaction score was rated the highest by customers ages 61-65, and the lowest by customers ages 51-55.
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0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 51-55 | 40% | |||||||||||||||
| 61-65 | 83% | |||||||||||||||
| 66+ | 50% |
Southern Wine & Spirits Customer Satisfaction Score by Usage
Southern Wine & Spirits's Customer Satisfaction score was rated the highest by customers who have used Southern Wine & Spirits's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Southern Wine & Spirits Customer Satisfaction Score by Industry
Southern Wine & Spirits's Customer Satisfaction score was rated 40 points by Beverage, Wine and Spirits industry customers.
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"label": "Beverage, Wine and Spirits",
"groupId": 502,
"score": 40,
"stars": 0,
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"text": "Southern Wine & Spirits's Customer Satisfaction score is rated by Beverage, Wine and Spirits customers on Comparably.",
"scoreClassName": "max",
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}Southern Wine & Spirits Customer Satisfaction vs. Competitors
Compared to its competitors, Southern Wine & Spirits's Customer Satisfaction score is rated right below Constellation Brands.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| RNDC Texas | 100% |
| Diageo | 83% |
| Pernod Ricard | 75% |
| Constellation Brands | 72% |
| Southern Wine & Spirits | 56% |
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Southern Wine & Spirits Customer Service
3.1/5
Southern Wine & Spirits has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Southern Wine & Spirits's Customer Service
Address
Miami, FL
Website
www.southernwinenv.com
Quick Insights into Southern Wine & Spirits Customer Service
Southern Wine & Spirits's Customer Service score was rated highest by Other customers, and rated lowest by Female customers.
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Ranked Southern Wine & Spirits Customer Service the Highest
Ranked Southern Wine & Spirits Customer Service the Lowest
Southern Wine & Spirits Customer Service Score by Gender
Male customers rated Southern Wine & Spirits's Customer Service score 1.3 stars higher than Female customers.
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Male
3/5
Female
1.7/5
Southern Wine & Spirits Customer Service Score by Ethnicity
Southern Wine & Spirits's Customer Service score was rated the highest by Other customers, and the lowest by Caucasian customers.
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0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
Other 4.1 | Other | 4.1 |
Southern Wine & Spirits Customer Service Score by Age
Southern Wine & Spirits's Customer Service score was rated the highest by customers ages 61-65, and the lowest by customers ages 66+.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
51-55 3 | 51-55 | 3 |
61-65 3.8 | 61-65 | 3.8 |
66+ 2.7 | 66+ | 2.7 |
Southern Wine & Spirits Customer Service Score by Usage
Southern Wine & Spirits's Customer Service score was rated the highest by customers who have used Southern Wine & Spirits's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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Southern Wine & Spirits Customer Service Score by Industry
Southern Wine & Spirits's Customer Service score was rated 3.1 stars by Beverage, Wine and Spirits industry customers.
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Southern Wine & Spirits Customer Service vs. Competitors
Compared to its competitors, Southern Wine & Spirits's Customer Service score is rated right below Pernod Ricard.
| COMPANY | Customer Service Score | |
|---|---|---|
| Diageo | 4.1/5 |
| Constellation Brands | 4/5 |
| RNDC Texas | 4/5 |
| Pernod Ricard | 3.7/5 |
| Southern Wine & Spirits | 3.1/5 |
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Southern Wine & Spirits as an Employer
3.8/5
Southern Wine & Spirits has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Southern Wine & Spirits scored a 0 for Net Promoter Score and a 3 for Employee Net Promoter Score. NPS gauges how likely a customer of Southern Wine & Spirits would recommend the brand to a friend. ENPS measures how likely Southern Wine & Spirits employees would recommend working at Southern Wine & Spirits to a friend.
Net Promoter Score
0
NPS Score
| 47% | Promoters |
|---|---|
| 6% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
3
eNPS Score
| 45% | Promoters |
|---|---|
| 13% | Passive |
| 42% | Detractors |
