100
NPS
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Brand Page
Sparkk TV
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About Sparkk TV's Brand
Online Webseries/TV Distribution Among its major competitors, Sparkk TV is ranked in 1st place for NPS while Netflix is 2nd, and Pluto TV is 3rd.
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
4.1/5
Pricing
4.1/5
Customer Service
Sparkk TV Ranking
- #1 / 4 of its competitors
Sparkk TV NPS
Sparkk TV's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sparkk TV's customers would recommend using the product based on a scale of -100 to 100.
Sparkk TV Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sparkk TV NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
Sep 2023 100 | Sep 2023 | 100 |
How Other Brands Compare
Sparkk TV is ranked first for NPS among its competitors. Netflix and Pluto TV come in second and third, with Hulu coming in at #4.
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sparkk TV Customer Reviews
Out of the 2 Sparkk TV customer reviews 2 were positive and 0 were constructive. Sparkk TV customer reviews reflect that all customers have a favorable experience using the products/services of the company.
Sparkk TV Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Sparkk TV users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Sparkk TV Customer Loyalty vs. Competitors
Compared to its competitors, Sparkk TV's Customer Loyalty score is rated right above Pluto TV, and is preceded by Netflix.
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Sparkk TV Product Quality
4.1/5
Sparkk TV has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Sparkk TV Product Information
Sparkk TV’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.sparkktv.com
- Company Size
- 51-200 Employees
Industry
Tech
AdTech
Analytics
Content
Media
SaaS
Sports & Entertainment
Travel
Sparkk TV Product Quality vs. Competitors
Compared to its competitors, Sparkk TV's Product Quality score is rated right above Pluto TV, and is preceded by Netflix.
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Sparkk TV Pricing
Sparkk TV ROI & Value For Money
4.1/5
Sparkk TV has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Sparkk TV Pricing vs. Competitors
Compared to its competitors, Sparkk TV's ROI score is rated right above Netflix.
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Sparkk TV Customer Satisfaction (CSAT)
Sparkk TV Customer Satisfaction (CSAT) Score
100 / 100
Sparkk TV has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sparkk TV Customer Satisfaction vs. Competitors
Compared to its competitors, Sparkk TV's Customer Satisfaction score is rated right above Netflix.
Unlock Sparkk TV Customer Satisfaction vs. Competitors Data
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Sparkk TV Customer Service
4.1/5
Sparkk TV has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Sparkk TV's Customer Service
Address
Cleveland, OH
Website
http://www.sparkktv.com
Sparkk TV Customer Service vs. Competitors
Compared to its competitors, Sparkk TV's Customer Service score is rated right above Netflix.
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