-16
NPS
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Spectra
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About Spectra's Brand
Spectra, we believe that the true ingenuity behind all great experiences comes from the ability to look at the experience as a whole. Among its major competitors, Spectra is ranked in 5th place for NPS while Medela is 1st, and Live Nation Entertainment is 2nd.
Brand at a Glance
64%
Customer Loyalty
2.7/5
Product Quality
2.7/5
Pricing
2.4/5
Customer Service
Spectra Ranking
- #4 / 4 of its competitors
Spectra NPS
Spectra's Net Promoter Score (NPS) is a -16 with 17% Promoters, 50% Passives, and 33% Detractors. Net Promoter Score tracks whether Spectra's customers would recommend using the product based on a scale of -100 to 100.
Spectra Overall NPS
| 17% | Promoters |
|---|---|
| 50% | Passives |
| 33% | Detractors |
Spectra NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2020 0 | Jul 2020 | 0 |
Sep 2021 0 | Sep 2021 | 0 |
Apr 2022 -25 | Apr 2022 | -25 |
Jun 2022 0 | Jun 2022 | 0 |
Jul 2022 -1 | Jul 2022 | -1 |
Sep 2022 -14 | Sep 2022 | -14 |
Oct 2022 -25 | Oct 2022 | -25 |
Jan 2023 -33 | Jan 2023 | -33 |
Apr 2023 -30 | Apr 2023 | -30 |
Jan 2024 -27 | Jan 2024 | -27 |
Sep 2025 -17 | Sep 2025 | -17 |
How Other Brands Compare
Spectra is ranked #4 for NPS among its competitors. Medela and Live Nation Entertainment come in first and second, with AEG Live coming in at third.
Spectra |  Live Nation Entertainment |  Medela |  AEG Live | |
| Global Ranking | #- | #566 | #- | #- |
| NPS | -16 | 18 | 38 | 11 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $19.20B | - | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Spectra NPS by Ethnicity
Spectra's NPS was rated -67 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -67 | Caucasian | -67 |
Spectra NPS by Age
Spectra's NPS was rated -67 points by customers ages 36-40 on Comparably.
Spectra NPS by Usage
Spectra's NPS was rated -67 points by customers who have used Spectra's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years -67 | 1 to 2 Years | -67 |
Spectra NPS vs. Competitors
Compared to its competitors, Spectra's NPS is rated right below PMI Group.
| COMPANY | NPS Score | |
|---|---|---|
| Medela | 38 |
| Live Nation Entertainment | 18 |
| AEG Live | 11 |
 | SMG - Service Management Group | 9 |
 | PMI Group | N/A |
| Spectra | -16 |
Spectra Customer Reviews
Out of the 2 Spectra customer reviews 1 was positive and 1 was constructive. Spectra customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Spectra Customer Loyalty
64%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
64% of Spectra users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Spectra Customer Loyalty Score by Ethnicity
Spectra's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
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70
out of 100
Caucasian
Spectra Customer Loyalty Score by Age
Spectra's Customer Loyalty score was rated 70% by customers ages 36-40 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
36-40 70% | 36-40 | 70% |
Spectra Customer Loyalty Score by Usage
Spectra's Customer Loyalty score was rated 100% by customers who have used Spectra's products/services for 1 to 2 Years.
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Spectra Customer Loyalty vs. Competitors
Compared to its competitors, Spectra's Customer Loyalty score is rated right above PMI Group, and is preceded by SMG - Service Management Group.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Medela | 85% |
| AEG Live | 75% |
| Live Nation Entertainment | 71% |
| SMG - Service Management Group | 71% |
| Spectra | 64% |
| PMI Group | N/A |
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Spectra Product Quality
2.7/5
Spectra has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Spectra Product Information
Spectra’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Quick Insights into Spectra Product Quality
Spectra's Product Quality score was rated highest by customers who have used Spectra's products/services for 1 to 2 Years.
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Ranked Spectra Product Quality the Highest
Spectra Product Quality Score by Ethnicity
Spectra's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spectra Product Quality Score by Age
Spectra's Product Quality score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Spectra Product Quality Score by Usage
Spectra's Product Quality score was rated 1.5 stars by customers who have used Spectra's products/services for 1 to 2 Years.
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Spectra Product Quality vs. Competitors
Compared to its competitors, Spectra's Product Quality score is rated right above PMI Group, and is preceded by AEG Live.
| COMPANY | Product Quality Score | |
|---|---|---|
| Medela | 4.1/5 |
| Live Nation Entertainment | 3.7/5 |
| SMG - Service Management Group | 3.6/5 |
| AEG Live | 3.1/5 |
| Spectra | 2.7/5 |
| PMI Group | N/A |
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Spectra Pricing
Spectra ROI & Value For Money
2.7/5
Spectra has a value for money and ROI score of 2.7 out of 5 stars rated by its users and customers.
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Quick Insights into Spectra ROI
Spectra's ROI score was rated highest by customers who have used Spectra's products/services for 1 to 2 Years.
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Ranked Spectra ROI the Highest
Spectra ROI Score by Ethnicity
Spectra's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Spectra.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spectra ROI Score by Age
Spectra's ROI score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Spectra ROI Score by Usage
Spectra's ROI score was rated 1.5 stars by customers who have used Spectra's products/services for 1 to 2 Years.
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Spectra Pricing vs. Competitors
Compared to its competitors, Spectra's ROI score is rated right above PMI Group, and is preceded by AEG Live.
| COMPANY | Pricing Score | |
|---|---|---|
| SMG - Service Management Group | 3.8/5 |
| Medela | 3.7/5 |
| Live Nation Entertainment | 3.6/5 |
| AEG Live | 3/5 |
| Spectra | 2.7/5 |
| PMI Group | N/A |
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Spectra Customer Satisfaction (CSAT)
Spectra Customer Satisfaction (CSAT) Score
56 / 100
Spectra has an overall Customer Satisfaction score of 56 rated by its users and customers.
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Very Satisfied
23%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Spectra Customer Satisfaction
Spectra's Customer Satisfaction score was rated highest by customers who have used Spectra's products/services for 1 to 2 Years.
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Ranked Spectra Customer Satisfaction the Highest
Spectra Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Spectra's Customer Satisfaction (CSAT) score was rated 33% according to Caucasian users and customers.
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33 / 100
Very Satisfied
0%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
67%
Spectra Customer Satisfaction Score by Age
Spectra's Customer Satisfaction score was rated 33 points by customers ages 36-40 on Comparably.
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0
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 36-40 | 33% |
Spectra Customer Satisfaction Score by Usage
Spectra's Customer Satisfaction score was rated 33 points by customers who have used Spectra's products/services for 1 to 2 Years.
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Spectra Customer Satisfaction vs. Competitors
Compared to its competitors, Spectra's Customer Satisfaction score is rated right above Medela, and is preceded by AEG Live.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Live Nation Entertainment | 72% |
| SMG - Service Management Group | 63% |
| AEG Live | 58% |
| Spectra | 55% |
| Medela | 33% |
| PMI Group | 0% |
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Spectra Customer Service
2.4/5
Spectra has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Spectra's Customer Service
Address
3601 S. Broad Street, Philadelphia, PA
Website
http://www.spectraexperiences.com/
Phone Number
(215)389-9477
Quick Insights into Spectra Customer Service
Spectra's Customer Service score was rated highest by customers who have used Spectra's products/services for 1 to 2 Years.
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Ranked Spectra Customer Service the Highest
Spectra Customer Service Score by Ethnicity
Spectra's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Spectra Customer Service Score by Age
Spectra's Customer Service score was rated 1.5 stars by customers ages 36-40 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
36-40 1.5 | 36-40 | 1.5 |
Spectra Customer Service Score by Usage
Spectra's Customer Service score was rated 1.5 stars by customers who have used Spectra's products/services for 1 to 2 Years.
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Spectra Customer Service vs. Competitors
Compared to its competitors, Spectra's Customer Service score is rated right above PMI Group, and is preceded by AEG Live.
| COMPANY | Customer Service Score | |
|---|---|---|
| Medela | 3.7/5 |
| Live Nation Entertainment | 3.6/5 |
| SMG - Service Management Group | 3.6/5 |
| AEG Live | 3/5 |
| Spectra | 2.4/5 |
| PMI Group | N/A |
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Spectra as an Employer
3.0/5
Spectra has a 3.0/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Spectra scored a -16 for Net Promoter Score and a -6 for Employee Net Promoter Score. NPS gauges how likely a customer of Spectra would recommend the brand to a friend. ENPS measures how likely Spectra employees would recommend working at Spectra to a friend.
Net Promoter Score
-16
NPS Score
| 17% | Promoters |
|---|---|
| 50% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-6
eNPS Score
| 44% | Promoters |
|---|---|
| 6% | Passive |
| 50% | Detractors |
