100
NPS
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Sport Chalet
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About Sport Chalet's Brand
In 1959, Norbert Olberz heard about a little ski shop for sale in a town called La Ca ada, just north of Los Angeles. Among its major competitors, Sport Chalet is ranked in 1st place for NPS while DICK'S Sporting Goods is 2nd, and Big 5 Sporting Goods Corporation is 3rd.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Sport Chalet Ranking
- #1 / 4 of its competitors
Sport Chalet NPS
Sport Chalet's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Sport Chalet's customers would recommend using the product based on a scale of -100 to 100.
Sport Chalet Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Sport Chalet NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2023 100 | Apr 2023 | 100 |
How Other Brands Compare
Sport Chalet is ranked first for NPS among its competitors. DICK'S Sporting Goods and Big 5 Sporting Goods Corporation come in second and third, with Bob's Stores coming in at #4.
Sport Chalet |  DICK'S Sporting Goods |  Big 5 Sporting Goods Corporation |  Bob's Stores | |
| Global Ranking | #- | #244 | #- | #- |
| NPS | 100 | 31 | -19 | -60 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | - | - |
| Valuation Updated every 24 hours for public companies | - | $1.88B | $335.61M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Sport Chalet NPS vs. Competitors
Compared to its competitors, Sport Chalet's NPS is rated right above DICK'S Sporting Goods.
| COMPANY | NPS Score | |
|---|---|---|
| Sport Chalet | 100 |
| DICK'S Sporting Goods | 31 |
| Big 5 Sporting Goods Corporation | -19 |
| Bob's Stores | -60 |
Sport Chalet Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Sport Chalet users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Sport Chalet Customer Loyalty vs. Competitors
Compared to its competitors, Sport Chalet's Customer Loyalty score is rated right above Bob's Stores.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Sport Chalet | 100% |
| Bob's Stores | 83% |
| Big 5 Sporting Goods Corporation | 80% |
| DICK'S Sporting Goods | 75% |
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Sport Chalet Product Quality
5/5
Sport Chalet has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
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Sport Chalet Product Information
Sport Chalet’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.sportchalet.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Ecommerce and Marketplaces
Marketplaces
Sport Chalet Product Quality vs. Competitors
Compared to its competitors, Sport Chalet's Product Quality score is rated right above DICK'S Sporting Goods.
| COMPANY | Product Quality Score | |
|---|---|---|
| Sport Chalet | 5/5 |
| DICK'S Sporting Goods | 3.8/5 |
| Big 5 Sporting Goods Corporation | 3.7/5 |
| Bob's Stores | 2/5 |
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Sport Chalet Pricing
Sport Chalet ROI & Value For Money
5/5
Sport Chalet has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Sport Chalet Pricing vs. Competitors
Compared to its competitors, Sport Chalet's ROI score is rated right above DICK'S Sporting Goods.
| COMPANY | Pricing Score | |
|---|---|---|
| Sport Chalet | 5/5 |
| DICK'S Sporting Goods | 3.6/5 |
| Big 5 Sporting Goods Corporation | 3.2/5 |
| Bob's Stores | 2.3/5 |
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Sport Chalet Customer Satisfaction (CSAT)
Sport Chalet Customer Satisfaction (CSAT) Score
100 / 100
Sport Chalet has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Sport Chalet Customer Satisfaction vs. Competitors
Compared to its competitors, Sport Chalet's Customer Satisfaction score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Sport Chalet | 100% |
| DICK'S Sporting Goods | 76% |
| Big 5 Sporting Goods Corporation | 64% |
| Bob's Stores | 25% |
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Sport Chalet Customer Service
5/5
Sport Chalet has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Sport Chalet's Customer Service
Address
1 Sport Chalet Dr, La Canada Flintridge, CA
Website
http://www.sportchalet.com/
Phone Number
8189495301
Sport Chalet Customer Service vs. Competitors
Compared to its competitors, Sport Chalet's Customer Service score is rated right above DICK'S Sporting Goods.
| COMPANY | Customer Service Score | |
|---|---|---|
| Sport Chalet | 5/5 |
| DICK'S Sporting Goods | 3.7/5 |
| Big 5 Sporting Goods Corporation | 3.5/5 |
| Bob's Stores | 1.8/5 |
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