-100
NPS
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Springbot
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About Springbot's Brand
Springbot delivers an eCommerce marketing platform for SMB that unifies the power of big data, marketing automation & marketing analytics Among its major competitors, Springbot is ranked in 4th place for NPS while Klaviyo is 1st, and Vizury Interactive Solutions is 2nd.Their current valuation is $100.00M
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Springbot Ranking
- #4 / 4 of its competitors
Springbot NPS
Springbot's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Springbot's customers would recommend using the product based on a scale of -100 to 100.
Springbot Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Springbot NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2025 -100 | Mar 2025 | -100 |
How Other Brands Compare
Springbot is ranked #4 for NPS among its competitors. Klaviyo and Vizury Interactive Solutions come in first and second, with Olo coming in at third. Among those competitors, it is the lowest valued company behind Olo.
Springbot |  Klaviyo |  Olo |  Vizury Interactive Solutions | |
| Global Ranking | #- | #942 | #- | #- |
| NPS | -100 | 47 | 23 | 37 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | $100.00M | - | $250.00M | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Springbot NPS vs. Competitors
Compared to its competitors, Springbot's NPS is rated right below Windsor Circle, Inc..
| COMPANY | NPS Score | |
|---|---|---|
| Klaviyo | 47 |
| Vizury Interactive Solutions | 37 |
| Olo | 23 |
 | Windsor Circle, Inc. | N/A |
| Springbot | -100 |
Springbot Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Springbot users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Springbot Customer Loyalty vs. Competitors
Compared to its competitors, Springbot's Customer Loyalty score is rated right above Vizury Interactive Solutions, and is preceded by Klaviyo.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Olo | 78% |
| Klaviyo | 76% |
| Springbot | 10% |
| Vizury Interactive Solutions | N/A |
| Windsor Circle, Inc. | N/A |
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Springbot Product Quality
1.5/5
Springbot has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Springbot Product Information
Springbot’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.springbot.com/
- Company Size
- 51-200 Employees
Industry
Tech
Analytics
Big Data
Business Services
Ecommerce and Marketplaces
SaaS
Springbot Product Quality vs. Competitors
Compared to its competitors, Springbot's Product Quality score is rated right above Windsor Circle, Inc., and is preceded by Olo.
| COMPANY | Product Quality Score | |
|---|---|---|
| Klaviyo | 4.1/5 |
| Vizury Interactive Solutions | 4.1/5 |
| Olo | 4/5 |
| Springbot | 1.5/5 |
| Windsor Circle, Inc. | N/A |
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Springbot Pricing
Springbot ROI & Value For Money
1.5/5
Springbot has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
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Springbot Pricing vs. Competitors
Compared to its competitors, Springbot's ROI score is rated right above Windsor Circle, Inc., and is preceded by Olo.
| COMPANY | Pricing Score | |
|---|---|---|
| Klaviyo | 4.3/5 |
| Vizury Interactive Solutions | 4.1/5 |
| Olo | 3.8/5 |
| Springbot | 1.5/5 |
| Windsor Circle, Inc. | N/A |
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Springbot Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Springbot Customer Satisfaction vs. Competitors
Compared to its competitors, Springbot's Customer Satisfaction score is rated right above Windsor Circle, Inc., and is preceded by Vizury Interactive Solutions.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Olo | 89% |
| Klaviyo | 80% |
| Vizury Interactive Solutions | 0% |
| Springbot | 0% |
| Windsor Circle, Inc. | 0% |
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Springbot Customer Service
1.5/5
Springbot has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
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About Springbot's Customer Service
Address
Atlanta, GA 30361
Website
http://www.springbot.com/
Phone Number
(404) 487-0041
Springbot Customer Service vs. Competitors
Compared to its competitors, Springbot's Customer Service score is rated right above Windsor Circle, Inc., and is preceded by Vizury Interactive Solutions.
| COMPANY | Customer Service Score | |
|---|---|---|
| Olo | 4.1/5 |
| Klaviyo | 3.9/5 |
| Vizury Interactive Solutions | 3.7/5 |
| Springbot | 1.5/5 |
| Windsor Circle, Inc. | N/A |
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Springbot as an Employer
3.9/5
Springbot has a 3.9/5 stars for its overall company culture rated by their employees
top
30%
Consumer vs. Employees
Springbot scored a -100 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Springbot would recommend the brand to a friend. ENPS measures how likely Springbot employees would recommend working at Springbot to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
