35
NPS
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St. Jude Children's Research Hospital
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About St. Jude Children's Research Hospital's Brand
Our mission is to advance cures, and means of prevention, for pediatric catastrophic diseases through research and treatment. Among its major competitors, St. Jude Children's Research Hospital is ranked in 4th place for NPS while Veracyte is 1st, and Boston Children's Hospital is 2nd.
Brand at a Glance
83%
Customer Loyalty
3.9/5
Product Quality
4/5
Pricing
4.2/5
Customer Service
St. Jude Children's Research Hospital CMO
Emily Callahan
Emily Callahan serves as the Chief Marketing Officer of St. Jude Children's Research Hospital - ALSAC. Emily started at St. Jude Children's Research Hospital - ALSAC in October of 2010. Emily currently resides in Greater Memphis Area.
St. Jude Children's Research Hospital Ranking
- #2 / 4 of its competitors
St. Jude Children's Research Hospital NPS
St. Jude Children's Research Hospital's Net Promoter Score (NPS) is a 35 with 63% Promoters, 9% Passives, and 28% Detractors. Net Promoter Score tracks whether St. Jude Children's Research Hospital's customers would recommend using the product based on a scale of -100 to 100.
St. Jude Children's Research Hospital Overall NPS
| 63% | Promoters |
|---|---|
| 9% | Passives |
| 28% | Detractors |
St. Jude Children's Research Hospital NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 43 | Jan 2024 | 43 |
Feb 2024 41 | Feb 2024 | 41 |
Apr 2024 39 | Apr 2024 | 39 |
May 2024 36 | May 2024 | 36 |
Jul 2024 36 | Jul 2024 | 36 |
Aug 2024 34 | Aug 2024 | 34 |
Oct 2024 36 | Oct 2024 | 36 |
Nov 2024 36 | Nov 2024 | 36 |
Jun 2025 38 | Jun 2025 | 38 |
Feb 2026 36 | Feb 2026 | 36 |
Mar 2026 35 | Mar 2026 | 35 |
Apr 2026 35 | Apr 2026 | 35 |
How Other Brands Compare
St. Jude Children's Research Hospital is ranked second for NPS among its competitors. Veracyte and Texas Children's Hospital come in first and third, with MD Anderson Cancer Center coming in at #4.
St. Jude Children's Research Hospital |  Texas Children's Hospital |  Veracyte |  MD Anderson Cancer Center | |
| Global Ranking | #- | #815 | #- | #- |
| NPS | 35 | 22 | 100 | 2 |
| Valuation Updated every 24 hours for public companies | - | - | $3.53B | $293.06M |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
St. Jude Children's Research Hospital NPS by Gender
Female customers rated St. Jude Children's Research Hospital's NPS 69 points higher than Male customers.
Male
11
St. Jude Children's Research Hospital's NPS was rated 11 by Male customers on Comparably.
49%
Promoters
13%
Passives
38%
Detractors
Female
80
St. Jude Children's Research Hospital's NPS was rated 80 by Female customers on Comparably.
90%
Promoters
0%
Passives
10%
Detractors
St. Jude Children's Research Hospital NPS by Ethnicity
St. Jude Children's Research Hospital's NPS was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 70 | Caucasian | 70 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
St. Jude Children's Research Hospital NPS by Age
St. Jude Children's Research Hospital's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
St. Jude Children's Research Hospital NPS by Usage
St. Jude Children's Research Hospital's NPS was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 20 | Less than 1 Year | 20 |
1 to 2 Years 50 | 1 to 2 Years | 50 |
5 to 10 Years 34 | 5 to 10 Years | 34 |
Over 10 Years 80 | Over 10 Years | 80 |
St. Jude Children's Research Hospital NPS vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's NPS is rated right above Texas Children's Hospital, and is preceded by The Children's Hospital of Philadelphia.
St. Jude Children's Research Hospital Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of St. Jude Children's Research Hospital users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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St. Jude Children's Research Hospital Customer Loyalty Score by Gender
Female customers rated St. Jude Children's Research Hospital's Customer Loyalty score 22% higher than Male customers.
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Male
78%
Yes
Female
100%
Yes
St. Jude Children's Research Hospital Customer Loyalty Score by Ethnicity
St. Jude Children's Research Hospital's Customer Loyalty score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
% who answered "Yes"
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91
out of 100
Caucasian
100
out of 100
Asian or Pacific Islander
St. Jude Children's Research Hospital Customer Loyalty Score by Age
St. Jude Children's Research Hospital's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
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40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
41-45 78% | 41-45 | 78% |
66+ 70% | 66+ | 70% |
St. Jude Children's Research Hospital Customer Loyalty Score by Usage
St. Jude Children's Research Hospital's Customer Loyalty score was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for 1 to 2 Years, and the lowest by customers with 5 to 10 Years of usage.
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St. Jude Children's Research Hospital Customer Loyalty Score by Industry
St. Jude Children's Research Hospital's Customer Loyalty score was rated 82% by Tech industry customers.
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St. Jude Children's Research Hospital Customer Loyalty vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's Customer Loyalty score is rated right above Texas Children's Hospital, and is preceded by Boston Children's Hospital.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Veracyte | 100% |
 | The Children's Hospital of Philadelphia | 91% |
 | Boston Children's Hospital | 85% |
| St. Jude Children's Research Hospital | 83% |
| Texas Children's Hospital | 78% |
| MD Anderson Cancer Center | 78% |
| 21st Century Oncology | N/A |
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St. Jude Children's Research Hospital Product Quality
3.9/5
St. Jude Children's Research Hospital has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
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St. Jude Children's Research Hospital Product Information
St. Jude Children's Research Hospital’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated St. Jude Children's Research Hospital's product the highest.
- Website
- http://www.stjude.org/
- Company Size
- 1,001-5,000 Employees
Industry
Healthcare, Hospitals and Medicine
Quick Insights into St. Jude Children's Research Hospital Product Quality
St. Jude Children's Research Hospital's Product Quality score was rated highest by customers who have used St. Jude Children's Research Hospital's products/services for Over 10 Years, and rated lowest by customers ages 66+.
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Ranked St. Jude Children's Research Hospital Product Quality the Highest
Ranked St. Jude Children's Research Hospital Product Quality the Lowest
St. Jude Children's Research Hospital Product Quality Score by Gender
Female customers rated St. Jude Children's Research Hospital's Product Quality score 0.9 stars higher than Male customers.
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Male
3.9/5
Female
4.8/5
St. Jude Children's Research Hospital Product Quality Score by Ethnicity
St. Jude Children's Research Hospital's Product Quality score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
St. Jude Children's Research Hospital Product Quality Score by Age
St. Jude Children's Research Hospital's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.1 | 41-45 | 4.1 |
66+ 3.5 | 66+ | 3.5 |
St. Jude Children's Research Hospital Product Quality Score by Usage
St. Jude Children's Research Hospital's Product Quality score was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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St. Jude Children's Research Hospital Product Quality Score by Industry
St. Jude Children's Research Hospital's Product Quality score was rated 3.9 stars by Tech industry customers.
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St. Jude Children's Research Hospital Product Quality vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's Product Quality score is rated right above Texas Children's Hospital, and is preceded by Boston Children's Hospital.
| COMPANY | Product Quality Score | |
|---|---|---|
| Veracyte | 5/5 |
| The Children's Hospital of Philadelphia | 4.1/5 |
| Boston Children's Hospital | 4.1/5 |
| St. Jude Children's Research Hospital | 3.9/5 |
| Texas Children's Hospital | 3.8/5 |
| MD Anderson Cancer Center | 3.4/5 |
| 21st Century Oncology | N/A |
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St. Jude Children's Research Hospital Pricing
St. Jude Children's Research Hospital ROI & Value For Money
4/5
St. Jude Children's Research Hospital has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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St. Jude Children's Research Hospital Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry.
Quick Insights into St. Jude Children's Research Hospital ROI
St. Jude Children's Research Hospital's ROI score was rated highest by customers ages 31-35, and rated lowest by customers ages 66+.
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Ranked St. Jude Children's Research Hospital ROI the Highest
Ranked St. Jude Children's Research Hospital ROI the Lowest
St. Jude Children's Research Hospital ROI Score by Gender
Female customers rated St. Jude Children's Research Hospital's ROI score 1 stars higher than Male customers.
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Male
3.6/5
Female
4.6/5
St. Jude Children's Research Hospital ROI Score by Ethnicity
St. Jude Children's Research Hospital's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
St. Jude Children's Research Hospital ROI Score by Age
St. Jude Children's Research Hospital's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 3.9 | 41-45 | 3.9 |
66+ 2.8 | 66+ | 2.8 |
St. Jude Children's Research Hospital ROI Score by Usage
St. Jude Children's Research Hospital's ROI score was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for Over 10 Years, and the lowest by customers with 5 to 10 Years of usage.
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St. Jude Children's Research Hospital ROI Score by Industry
St. Jude Children's Research Hospital's ROI score was rated 3.8 stars by Tech industry customers.
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St. Jude Children's Research Hospital Pricing vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's ROI score is rated right above The Children's Hospital of Philadelphia, and is preceded by Boston Children's Hospital.
| COMPANY | Pricing Score | |
|---|---|---|
| Boston Children's Hospital | 4.5/5 |
| St. Jude Children's Research Hospital | 4/5 |
| The Children's Hospital of Philadelphia | 4/5 |
| Veracyte | 3.7/5 |
| Texas Children's Hospital | 3.6/5 |
| MD Anderson Cancer Center | 3.4/5 |
| 21st Century Oncology | N/A |
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St. Jude Children's Research Hospital Customer Satisfaction (CSAT)
St. Jude Children's Research Hospital Customer Satisfaction (CSAT) Score
77 / 100
St. Jude Children's Research Hospital has an overall Customer Satisfaction score of 77 rated by its users and customers.
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Very Satisfied
56%
Satisfied
21%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into St. Jude Children's Research Hospital Customer Satisfaction
St. Jude Children's Research Hospital's Customer Satisfaction score was rated highest by customers who have used St. Jude Children's Research Hospital's products/services for 1 to 2 Years, and rated lowest by customers ages 66+.
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Ranked St. Jude Children's Research Hospital Customer Satisfaction the Highest
Ranked St. Jude Children's Research Hospital Customer Satisfaction the Lowest
St. Jude Children's Research Hospital Customer Satisfaction Score by Gender
Female customers rated St. Jude Children's Research Hospital's Customer Satisfaction score 17 points higher than Male customers.
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83 / 100
MaleVery Satisfied | 50% | |
|---|---|---|
Satisfied | 33% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 17% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 78% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
St. Jude Children's Research Hospital Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
St. Jude Children's Research Hospital's Customer Satisfaction (CSAT) score was rated 89% according to Caucasian users and customers.
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89 / 100
Very Satisfied
67%
Satisfied
22%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
11%
Very Dissatisfied
0%
CSAT according to Asian or Pacific Islander
St. Jude Children's Research Hospital's Customer Satisfaction (CSAT) score was rated 100% according to Asian or Pacific Islander users and customers.
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100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
St. Jude Children's Research Hospital Customer Satisfaction Score by Age
St. Jude Children's Research Hospital's Customer Satisfaction score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 100% | |||||||||||||||
| 41-45 | 100% | |||||||||||||||
| 66+ | 67% |
St. Jude Children's Research Hospital Customer Satisfaction Score by Usage
St. Jude Children's Research Hospital's Customer Satisfaction score was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
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St. Jude Children's Research Hospital Customer Satisfaction Score by Industry
St. Jude Children's Research Hospital's Customer Satisfaction score was rated 100 points by Tech industry customers.
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}St. Jude Children's Research Hospital Customer Satisfaction vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's Customer Satisfaction score is rated right above Texas Children's Hospital, and is preceded by The Children's Hospital of Philadelphia.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Veracyte | 100% |
| Boston Children's Hospital | 87% |
| The Children's Hospital of Philadelphia | 83% |
| St. Jude Children's Research Hospital | 77% |
| Texas Children's Hospital | 69% |
| MD Anderson Cancer Center | 63% |
| 21st Century Oncology | 0% |
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St. Jude Children's Research Hospital Customer Service
4.2/5
St. Jude Children's Research Hospital has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About St. Jude Children's Research Hospital's Customer Service
Address
Memphis, TN 38105
Website
http://www.stjude.org/
Phone Number
1-901-595-3300
Quick Insights into St. Jude Children's Research Hospital Customer Service
St. Jude Children's Research Hospital's Customer Service score was rated highest by Female customers, and rated lowest by customers ages 66+.
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Ranked St. Jude Children's Research Hospital Customer Service the Highest
Ranked St. Jude Children's Research Hospital Customer Service the Lowest
St. Jude Children's Research Hospital Customer Service Score by Gender
Female customers rated St. Jude Children's Research Hospital's Customer Service score 1 stars higher than Male customers.
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Male
3.8/5
Female
4.8/5
St. Jude Children's Research Hospital Customer Service Score by Ethnicity
St. Jude Children's Research Hospital's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
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0
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| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.4 | Caucasian | 4.4 |
Asian or Pacific Islander 4.6 | Asian or Pacific Islander | 4.6 |
St. Jude Children's Research Hospital Customer Service Score by Age
St. Jude Children's Research Hospital's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20
40
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| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
41-45 4.4 | 41-45 | 4.4 |
66+ 3.3 | 66+ | 3.3 |
St. Jude Children's Research Hospital Customer Service Score by Usage
St. Jude Children's Research Hospital's Customer Service score was rated the highest by customers who have used St. Jude Children's Research Hospital's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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St. Jude Children's Research Hospital Customer Service Score by Industry
St. Jude Children's Research Hospital's Customer Service score was rated 4.2 stars by Tech industry customers.
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St. Jude Children's Research Hospital Customer Service vs. Competitors
Compared to its competitors, St. Jude Children's Research Hospital's Customer Service score is rated right above The Children's Hospital of Philadelphia, and is preceded by Boston Children's Hospital.
| COMPANY | Customer Service Score | |
|---|---|---|
| Veracyte | 5/5 |
| Boston Children's Hospital | 4.5/5 |
| St. Jude Children's Research Hospital | 4.2/5 |
| The Children's Hospital of Philadelphia | 4/5 |
| Texas Children's Hospital | 3.7/5 |
| MD Anderson Cancer Center | 3.2/5 |
| 21st Century Oncology | N/A |
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St. Jude Children's Research Hospital as an Employer
4.5/5
St. Jude Children's Research Hospital has a 4.5/5 stars for its overall company culture rated by their employees
top
10%
CEO of St. Jude Children's Research Hospital
In the Top 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
St. Jude Children's Research Hospital scored a 35 for Net Promoter Score and a 39 for Employee Net Promoter Score. NPS gauges how likely a customer of St. Jude Children's Research Hospital would recommend the brand to a friend. ENPS measures how likely St. Jude Children's Research Hospital employees would recommend working at St. Jude Children's Research Hospital to a friend.
Net Promoter Score
35
NPS Score
| 63% | Promoters |
|---|---|
| 9% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
39
eNPS Score
| 64% | Promoters |
|---|---|
| 11% | Passive |
| 25% | Detractors |
