100
NPS
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Standard Bank Group
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About Standard Bank Group's Brand
Provider of banking and financial services. The company's services include transactional banking, saving, borrowing, lending, investment, insurance, risk management, wealth management and advisory services with its three main business units being personal and business banking, corporate and investment banking and wealth management. Among its major competitors, Standard Bank Group is ranked in 1st place for NPS while Nedbank is 2nd, and First National Bank is 3rd.
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
5/5
Pricing
5/5
Customer Service
Standard Bank Group Ranking
- #1 / 4 of its competitors
Standard Bank Group NPS
Standard Bank Group's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Standard Bank Group's customers would recommend using the product based on a scale of -100 to 100.
Standard Bank Group Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Standard Bank Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2024 100 | Jun 2024 | 100 |
How Other Brands Compare
Standard Bank Group is ranked first for NPS among its competitors. Nedbank and First National Bank come in second and third, with Capitec Bank coming in at #4.
Standard Bank Group |  Capitec Bank |  First National Bank |  Nedbank | |
| Global Ranking | #- | #966 | #992 | #- |
| NPS | 100 | 42 | 46 | 77 |
| Valuation Updated every 24 hours for public companies | - | - | $4.38B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Standard Bank Group NPS vs. Competitors
Compared to its competitors, Standard Bank Group's NPS is rated right above Nedbank.
| COMPANY | NPS Score | |
|---|---|---|
| Standard Bank Group | 100 |
| Nedbank | 77 |
| First National Bank | 46 |
| Capitec Bank | 42 |
Standard Bank Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Standard Bank Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Standard Bank Group Customer Loyalty vs. Competitors
Compared to its competitors, Standard Bank Group's Customer Loyalty score is rated right above Nedbank.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Standard Bank Group | 100% |
| Nedbank | 93% |
| Capitec Bank | 91% |
| First National Bank | 90% |
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Standard Bank Group Product Quality
3.7/5
Standard Bank Group has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
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Standard Bank Group Product Information
Standard Bank Group’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- www.standardbank.com
- Company Size
- 10,000+ Employees
Standard Bank Group Product Quality vs. Competitors
Compared to its competitors, Standard Bank Group's Product Quality score is rated right below First National Bank.
| COMPANY | Product Quality Score | |
|---|---|---|
| Nedbank | 4.5/5 |
| Capitec Bank | 4.2/5 |
| First National Bank | 4.1/5 |
| Standard Bank Group | 3.7/5 |
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Standard Bank Group Pricing
Standard Bank Group ROI & Value For Money
5/5
Standard Bank Group has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
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Standard Bank Group Pricing vs. Competitors
Compared to its competitors, Standard Bank Group's ROI score is rated right above Nedbank.
| COMPANY | Pricing Score | |
|---|---|---|
| Standard Bank Group | 5/5 |
| Nedbank | 4.4/5 |
| Capitec Bank | 3.9/5 |
| First National Bank | 3.7/5 |
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Standard Bank Group Customer Service
5/5
Standard Bank Group has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Standard Bank Group's Customer Service
Address
P.O. Box 7725, Johannesburg, 2000
Website
www.standardbank.com
Phone Number
7
Standard Bank Group Customer Service vs. Competitors
Compared to its competitors, Standard Bank Group's Customer Service score is rated right above Nedbank.
| COMPANY | Customer Service Score | |
|---|---|---|
| Standard Bank Group | 5/5 |
| Nedbank | 4.5/5 |
| Capitec Bank | 4.1/5 |
| First National Bank | 3.9/5 |
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Consumer vs. Employees
Standard Bank Group scored a 100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Standard Bank Group would recommend the brand to a friend. ENPS measures how likely Standard Bank Group employees would recommend working at Standard Bank Group to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
