-9
NPS
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State Street Corporation
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About State Street Corporation's Brand
State Street is a financial services provider serving some of the world (TM)s most sophisticated institutions. Among its major competitors, State Street Corporation is ranked in 3rd place for NPS while BNY Mellon is 1st, and BlackRock is 2nd.
Brand at a Glance
66%
Customer Loyalty
3.8/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
State Street Corporation Ranking
- #3 / 4 of its competitors
State Street Corporation NPS
State Street Corporation's Net Promoter Score (NPS) is a -9 with 36% Promoters, 19% Passives, and 45% Detractors. Net Promoter Score tracks whether State Street Corporation's customers would recommend using the product based on a scale of -100 to 100.
State Street Corporation Overall NPS
| 36% | Promoters |
|---|---|
| 19% | Passives |
| 45% | Detractors |
State Street Corporation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 -100 | Sep 2021 | -100 |
Jan 2022 -50 | Jan 2022 | -50 |
Feb 2022 0 | Feb 2022 | 0 |
Mar 2022 -25 | Mar 2022 | -25 |
May 2022 0 | May 2022 | 0 |
Jun 2022 -17 | Jun 2022 | -17 |
Jul 2022 -1 | Jul 2022 | -1 |
Jul 2023 -13 | Jul 2023 | -13 |
Jul 2024 -11 | Jul 2024 | -11 |
Nov 2024 -20 | Nov 2024 | -20 |
Jul 2025 -9 | Jul 2025 | -9 |
How Other Brands Compare
State Street Corporation is ranked third for NPS among its competitors. BNY Mellon and BlackRock come in first and second, with State Street Global Investments coming in at #4.
State Street Corporation |  BlackRock |  BNY Mellon |  State Street Global Investments | |
| Global Ranking | #- | #602 | #- | #- |
| NPS | -9 | 10 | 13 | -100 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | - | Neutral | - |
| Valuation Updated every 24 hours for public companies | - | $108.30B | $42.36B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
State Street Corporation NPS by Gender
State Street Corporation's NPS was rated -34 by Male customers on Comparably.
Male
-34
State Street Corporation's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
State Street Corporation's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
State Street Corporation NPS vs. Competitors
Compared to its competitors, State Street Corporation's NPS is rated right above State Street Global Investments, and is preceded by Transcontinental Fund Administration.
| COMPANY | NPS Score | |
|---|---|---|
| BNY Mellon | 13 |
| BlackRock | 10 |
 | Transcontinental Fund Administration | N/A |
| State Street Corporation | -9 |
| State Street Global Investments | -100 |
State Street Corporation Customer Reviews
Out of the 2 State Street Corporation customer reviews 2 were positive and 0 were constructive. State Street Corporation customer reviews reflect that all customers have a favorable experience using the products/services of the company.
State Street Corporation Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of State Street Corporation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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State Street Corporation Customer Loyalty Score by Gender
State Street Corporation's Customer Loyalty score was rated 40 by Male customers on Comparably.
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Male
40%
Yes
Female
N/A
Yes
State Street Corporation Customer Loyalty vs. Competitors
Compared to its competitors, State Street Corporation's Customer Loyalty score is rated right above Transcontinental Fund Administration, and is preceded by BlackRock.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| State Street Global Investments | 100% |
| BNY Mellon | 78% |
| BlackRock | 75% |
| State Street Corporation | 66% |
| Transcontinental Fund Administration | N/A |
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State Street Corporation Product Quality
3.8/5
State Street Corporation has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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State Street Corporation Product Information
State Street Corporation’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- http://www.statestreet.com/
- Company Size
- 10,000+ Employees
Industry
Banking and Financial Services
Quick Insights into State Street Corporation Product Quality
State Street Corporation's Product Quality score was rated highest by Male customers.
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Ranked State Street Corporation Product Quality the Highest
State Street Corporation Product Quality Score by Gender
State Street Corporation's Product Quality score was rated 3.8 by Male customers on Comparably.
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Male
3.8/5
Female
N/A
State Street Corporation Product Quality vs. Competitors
Compared to its competitors, State Street Corporation's Product Quality score is rated right above State Street Global Investments, and is preceded by BNY Mellon.
| COMPANY | Product Quality Score | |
|---|---|---|
| BlackRock | 3.8/5 |
| BNY Mellon | 3.8/5 |
| State Street Corporation | 3.8/5 |
| State Street Global Investments | 2.5/5 |
| Transcontinental Fund Administration | N/A |
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State Street Corporation Pricing
State Street Corporation ROI & Value For Money
3.2/5
State Street Corporation has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into State Street Corporation ROI
State Street Corporation's ROI score was rated highest by Male customers.
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Ranked State Street Corporation ROI the Highest
State Street Corporation ROI Score by Gender
State Street Corporation's ROI score was rated 2.8 by Male customers on Comparably.
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Male
2.8/5
Female
N/A
State Street Corporation Pricing vs. Competitors
Compared to its competitors, State Street Corporation's ROI score is rated right above State Street Global Investments, and is preceded by BNY Mellon.
| COMPANY | Pricing Score | |
|---|---|---|
| BlackRock | 3.7/5 |
| BNY Mellon | 3.7/5 |
| State Street Corporation | 3.2/5 |
| State Street Global Investments | 3/5 |
| Transcontinental Fund Administration | N/A |
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State Street Corporation Customer Satisfaction (CSAT)
State Street Corporation Customer Satisfaction (CSAT) Score
71 / 100
State Street Corporation has an overall Customer Satisfaction score of 71 rated by its users and customers.
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Very Satisfied
42%
Satisfied
29%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
State Street Corporation Customer Satisfaction vs. Competitors
Compared to its competitors, State Street Corporation's Customer Satisfaction score is rated right above Transcontinental Fund Administration, and is preceded by BlackRock.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| State Street Global Investments | 100% |
| BNY Mellon | 79% |
| BlackRock | 78% |
| State Street Corporation | 71% |
| Transcontinental Fund Administration | 0% |
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State Street Corporation Customer Service
3.3/5
State Street Corporation has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About State Street Corporation's Customer Service
Address
Boston, MA
Website
http://www.statestreet.com/
Phone Number
(617) 266-2738
Quick Insights into State Street Corporation Customer Service
State Street Corporation's Customer Service score was rated highest by Male customers.
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Ranked State Street Corporation Customer Service the Highest
State Street Corporation Customer Service Score by Gender
State Street Corporation's Customer Service score was rated 3 by Male customers on Comparably.
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Male
3/5
Female
N/A
State Street Corporation Customer Service vs. Competitors
Compared to its competitors, State Street Corporation's Customer Service score is rated right above Transcontinental Fund Administration, and is preceded by State Street Global Investments.
| COMPANY | Customer Service Score | |
|---|---|---|
| BNY Mellon | 3.9/5 |
| BlackRock | 3.8/5 |
| State Street Global Investments | 3.5/5 |
| State Street Corporation | 3.3/5 |
| Transcontinental Fund Administration | N/A |
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State Street Corporation as an Employer
2.2/5
State Street Corporation has a 2.2/5 stars for its overall company culture rated by their employees
bottom
5%
CEO of State Street Corporation
In the Bottom 5% of Similar Sized Companies on Comparably.
Consumer vs. Employees
State Street Corporation scored a -9 for Net Promoter Score and a -59 for Employee Net Promoter Score. NPS gauges how likely a customer of State Street Corporation would recommend the brand to a friend. ENPS measures how likely State Street Corporation employees would recommend working at State Street Corporation to a friend.
Net Promoter Score
-9
NPS Score
| 36% | Promoters |
|---|---|
| 19% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-59
eNPS Score
| 14% | Promoters |
|---|---|
| 13% | Passive |
| 73% | Detractors |
