-100
NPS
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Statoil ASA
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About Statoil ASA's Brand
"Statoil engages in the exploration, production, transportation, refining, and marketing of petroleum and petroleum-derived products." Among its major competitors, Statoil ASA is ranked in 4th place for NPS while Pertamina is 1st, and Royal Dutch Shell is 2nd.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
3/5
Pricing
3/5
Customer Service
Statoil ASA Ranking
- #3 / 4 of its competitors
Statoil ASA NPS
Statoil ASA's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Statoil ASA's customers would recommend using the product based on a scale of -100 to 100.
Statoil ASA Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Statoil ASA NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2023 -100 | Jul 2023 | -100 |
How Other Brands Compare
Statoil ASA is ranked third for NPS among its competitors. Royal Dutch Shell and BP come in first and second, with Ecopetrol coming in at #4.
Statoil ASA |  BP |  Royal Dutch Shell |  Ecopetrol | |
| Global Ranking | #- | #178 | #496 | #- |
| NPS | -100 | 19 | 34 | - |
| Valuation Updated every 24 hours for public companies | - | $641.41M | $63.46B | $26.19B |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Statoil ASA NPS vs. Competitors
Compared to its competitors, Statoil ASA's NPS is rated right below Nexen.
| COMPANY | NPS Score | |
|---|---|---|
 | Pertamina | 38 |
| Royal Dutch Shell | 34 |
| BP | 19 |
 | Nexen | N/A |
| Statoil ASA | -100 |
Statoil ASA Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Statoil ASA users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Statoil ASA Customer Loyalty vs. Competitors
Compared to its competitors, Statoil ASA's Customer Loyalty score is rated right above Nexen, and is preceded by BP.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| Pertamina | 78% |
| BP | 75% |
| Statoil ASA | 10% |
| Nexen | N/A |
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Statoil ASA Product Quality
2.5/5
Statoil ASA has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
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Statoil ASA Product Information
Statoil ASA’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://www.statoil.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Statoil ASA Product Quality vs. Competitors
Compared to its competitors, Statoil ASA's Product Quality score is rated right above Nexen, and is preceded by Pertamina.
| COMPANY | Product Quality Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| BP | 3.8/5 |
| Pertamina | 3.5/5 |
| Statoil ASA | 2.5/5 |
| Nexen | N/A |
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Statoil ASA Pricing
Statoil ASA ROI & Value For Money
3/5
Statoil ASA has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Statoil ASA Pricing vs. Competitors
Compared to its competitors, Statoil ASA's ROI score is rated right above Nexen, and is preceded by BP.
| COMPANY | Pricing Score | |
|---|---|---|
| Royal Dutch Shell | 4/5 |
| Pertamina | 3.9/5 |
| BP | 3.7/5 |
| Statoil ASA | 3/5 |
| Nexen | N/A |
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Statoil ASA Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Statoil ASA Customer Satisfaction vs. Competitors
Compared to its competitors, Statoil ASA's Customer Satisfaction score is rated right above Nexen, and is preceded by Pertamina.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Royal Dutch Shell | 82% |
| BP | 77% |
| Pertamina | 75% |
| Statoil ASA | 0% |
| Nexen | 0% |
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Statoil ASA Customer Service
3/5
Statoil ASA has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
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About Statoil ASA's Customer Service
Website
http://www.statoil.com/
Statoil ASA Customer Service vs. Competitors
Compared to its competitors, Statoil ASA's Customer Service score is rated right above Nexen, and is preceded by Pertamina.
| COMPANY | Customer Service Score | |
|---|---|---|
| Royal Dutch Shell | 4.1/5 |
| BP | 3.8/5 |
| Pertamina | 3.7/5 |
| Statoil ASA | 3/5 |
| Nexen | N/A |
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Statoil ASA as an Employer
3.0/5
Statoil ASA has a 3.0/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Statoil ASA scored a -100 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of Statoil ASA would recommend the brand to a friend. ENPS measures how likely Statoil ASA employees would recommend working at Statoil ASA to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
