60
NPS
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Stealth Communications
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About Stealth Communications' Brand
A provider of ultra-fast Internet access to businesses in NYC by using the latest in fiber and photonic technologies. Among its major competitors, Stealth Communications is ranked in 1st place for NPS while Crown Castle is 2nd, and Verizon is 3rd.
Brand at a Glance
76%
Customer Loyalty
3.3/5
Product Quality
3.7/5
Pricing
3.8/5
Customer Service
Stealth Communications Ranking
- #1 / 4 of its competitors
Stealth Communications NPS
Stealth Communications's Net Promoter Score (NPS) is a 60 with 80% Promoters, 0% Passives, and 20% Detractors. Net Promoter Score tracks whether Stealth Communications's customers would recommend using the product based on a scale of -100 to 100.
Stealth Communications Overall NPS
| 80% | Promoters |
|---|---|
| 0% | Passives |
| 20% | Detractors |
Stealth Communications NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 100 | Sep 2021 | 100 |
Jul 2022 0 | Jul 2022 | 0 |
Sep 2022 33 | Sep 2022 | 33 |
Oct 2023 50 | Oct 2023 | 50 |
Dec 2024 60 | Dec 2024 | 60 |
How Other Brands Compare
Stealth Communications is ranked first for NPS among its competitors. Crown Castle and Verizon come in second and third, with AT&T coming in at #4.
Stealth Communications |  Verizon |  AT&T |  Crown Castle | |
| Global Ranking | #- | #108 | #- | #- |
| NPS | 60 | 1 | -18 | 7 |
| Social Sentiment Calculated by analyzing social media and other online mentions | - | Neutral | Neutral | Neutral |
| Valuation Updated every 24 hours for public companies | - | $241.36B | $217.30B | - |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Stealth Communications NPS vs. Competitors
Compared to its competitors, Stealth Communications's NPS is rated right above Crown Castle.
| COMPANY | NPS Score | |
|---|---|---|
| Stealth Communications | 60 |
| Crown Castle | 7 |
| Verizon | 1 |
| Lightower Fiber Networks | N/A |
| AT&T | -18 |
 | Cogent Communications Group | -100 |
Stealth Communications Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Stealth Communications users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Stealth Communications Customer Loyalty vs. Competitors
Compared to its competitors, Stealth Communications's Customer Loyalty score is rated right above Lightower Fiber Networks, and is preceded by AT&T.
| COMPANY | Customer Loyalty Score | |
|---|---|---|
| Cogent Communications Group | 100% |
| Crown Castle | 82% |
| Verizon | 80% |
| AT&T | 77% |
| Stealth Communications | 76% |
| Lightower Fiber Networks | N/A |
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Stealth Communications Product Quality
3.3/5
Stealth Communications has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
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Stealth Communications Product Information
Stealth Communications’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- https://stealth.net
- Company Size
- 51-200 Employees
Industry
Telecommunications
Stealth Communications Product Quality vs. Competitors
Compared to its competitors, Stealth Communications's Product Quality score is rated right above Verizon, and is preceded by Crown Castle.
| COMPANY | Product Quality Score | |
|---|---|---|
| Cogent Communications Group | 5/5 |
| Crown Castle | 3.6/5 |
| Stealth Communications | 3.3/5 |
| Verizon | 3.3/5 |
| AT&T | 2.9/5 |
| Lightower Fiber Networks | N/A |
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Stealth Communications Pricing
Stealth Communications ROI & Value For Money
3.7/5
Stealth Communications has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
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Stealth Communications Pricing vs. Competitors
Compared to its competitors, Stealth Communications's ROI score is rated right above Crown Castle, and is preceded by Cogent Communications Group.
| COMPANY | Pricing Score | |
|---|---|---|
| Cogent Communications Group | 5/5 |
| Stealth Communications | 3.7/5 |
| Crown Castle | 3.5/5 |
| Verizon | 3.1/5 |
| AT&T | 2.7/5 |
| Lightower Fiber Networks | N/A |
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Stealth Communications Customer Satisfaction (CSAT)
Stealth Communications Customer Satisfaction (CSAT) Score
50 / 100
Stealth Communications has an overall Customer Satisfaction score of 50 rated by its users and customers.
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Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
50%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Stealth Communications Customer Satisfaction vs. Competitors
Compared to its competitors, Stealth Communications's Customer Satisfaction score is rated right above AT&T, and is preceded by Verizon.
| COMPANY | Customer Satisfaction (CSAT) Score | |
|---|---|---|
| Crown Castle | 65% |
| Verizon | 55% |
| Stealth Communications | 50% |
| AT&T | 44% |
| Cogent Communications Group | 0% |
| Lightower Fiber Networks | 0% |
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Stealth Communications Customer Service
3.8/5
Stealth Communications has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Stealth Communications's Customer Service
Address
209 West 29th Street, Suite 6308, New York City, NY 10001
Website
https://stealth.net
Phone Number
1(212)232-2020
Stealth Communications's Social Links
Stealth Communications Customer Service vs. Competitors
Compared to its competitors, Stealth Communications's Customer Service score is rated right above Crown Castle, and is preceded by Cogent Communications Group.
| COMPANY | Customer Service Score | |
|---|---|---|
| Cogent Communications Group | 5/5 |
| Stealth Communications | 3.8/5 |
| Crown Castle | 3.6/5 |
| Verizon | 3.2/5 |
| AT&T | 2.6/5 |
| Lightower Fiber Networks | N/A |
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Stealth Communications as an Employer
4.8/5
Stealth Communications has a 4.8/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Stealth Communications scored a 60 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of Stealth Communications would recommend the brand to a friend. ENPS measures how likely Stealth Communications employees would recommend working at Stealth Communications to a friend.
Net Promoter Score
60
NPS Score
| 80% | Promoters |
|---|---|
| 0% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
